fix case assigned status
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@@ -421,6 +421,7 @@ class InboundEmail extends \Espo\Services\Record
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if ($user) {
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$case->set('assignedUserId', $user->id);
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$case->set('status', 'Assigned');
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}
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}
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@@ -437,6 +438,7 @@ class InboundEmail extends \Espo\Services\Record
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if ($user) {
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$case->set('assignedUserId', $user->id);
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$case->set('status', 'Assigned');
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}
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}
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@@ -468,19 +470,17 @@ class InboundEmail extends \Espo\Services\Record
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$caseDistribution = $params['caseDistribution'];
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}
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$targetUserPosition = null;
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if (!empty($params['targetUserPosition'])) {
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$targetUserPosition = $params['targetUserPosition'];
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}
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$case->set('status', 'Assigned');
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switch ($caseDistribution) {
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case 'Direct-Assignment':
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if ($userId) {
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$case->set('assignedUserId', $userId);
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$case->set('status', 'Assigned');
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}
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break;
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case 'Round-Robin':
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