fix(2.10.2): AfterInstall must be a no-namespace class

EspoCRM's extension installer (ExtensionManager.php → Base.php:397) does require_once on scripts/AfterInstall.php and then `new AfterInstall()` without any namespace prefix. The 2.10.0/2.10.1 version had `namespace Espo\Modules\SmartAssistant\Scripts;` which resolved at install time to "Class AfterInstall not found" and aborted the install with HTTP 500 from KlearBrandingExtension/action/install. Match the pattern used by GoogleIntegration/scripts/AfterInstall.php: plain top-level class, no namespace, optional `use` for the Container type hint. Same behavior (idempotent seed of 7 AssistantPrompt rows with skipAll), just loadable. Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
fix(2.10.1): CaseMemory Controller + correct layout path
2026-05-27 09:36:42 +00:00 · 2026-05-27 09:12:48 +00:00 · 2026-05-27 08:52:55 +00:00 · 2026-05-27 08:33:49 +00:00 · 2026-05-27 06:50:16 +00:00 · 2026-05-26 14:01:44 +00:00
86 changed files with 4716 additions and 555 deletions
@@ -0,0 +1,2 @@
+*.zip
+build/
@@ -0,0 +1,46 @@
+{
+  "models": {
+    "main": {
+      "provider": "claude-code",
+      "modelId": "sonnet",
+      "maxTokens": 64000,
+      "temperature": 0.2,
+      "id": "sonnet"
+    },
+    "research": {
+      "provider": "claude-code",
+      "modelId": "sonnet",
+      "maxTokens": 8700,
+      "temperature": 0.1,
+      "id": "claude-sonnet-4-20250514"
+    },
+    "fallback": {
+      "provider": "claude-code",
+      "modelId": "sonnet",
+      "maxTokens": 120000,
+      "temperature": 0.2
+    }
+  },
+  "global": {
+    "logLevel": "info",
+    "debug": false,
+    "defaultNumTasks": 10,
+    "defaultSubtasks": 5,
+    "defaultPriority": "medium",
+    "projectName": "Task Master",
+    "ollamaBaseURL": "http://localhost:11434/api",
+    "bedrockBaseURL": "https://bedrock.us-east-1.amazonaws.com",
+    "responseLanguage": "English",
+    "enableCodebaseAnalysis": true,
+    "enableProxy": false,
+    "anonymousTelemetry": true,
+    "userId": "1234567890"
+  },
+  "claudeCode": {},
+  "codexCli": {},
+  "grokCli": {
+    "timeout": 120000,
+    "workingDirectory": null,
+    "defaultModel": "grok-4-latest"
+  }
+}
@@ -0,0 +1,6 @@
+{
+  "currentTag": "master",
+  "lastSwitched": "2026-04-14T06:05:06.044Z",
+  "branchTagMapping": {},
+  "migrationNoticeShown": true
+}
@@ -0,0 +1,120 @@
+# SmartAssistant — פרומפט פריסה לסביבת פיתוח
+
+> **העתק את הפרומפט הבא כהודעה פותחת בשיחה חדשה של Claude Code, מתוך תיקיית הפרויקט.**
+
+---
+
+```
+## הקשר
+
+אני עובד על הרחבת SmartAssistant ל-EspoCRM — עוזר AI צף למשרד עורכי דין.
+הקוד מוכן (v1.0.3), וצריך להשלים את הפריסה בסביבת הפיתוח.
+
+קרא את DEPLOYMENT_REVIEW.md לסיכום מלא של מה בוצע, מה נבדק, ומה נשאר.
+
+## סביבת הפיתוח
+
+- EspoCRM Dev: https://espocrm.dev.marcus-law.co.il (Coolify UUID: c591uqmu49qa5kh7t2z7a2mp)
+- n8n: https://n8n.dev.marcus-law.co.il
+- Gitea: https://gitea.dev.marcus-law.co.il (repo: espocrm-extensions/SmartAssistant)
+- קרדנשיאלים ב-Infisical (תיקיות /espocrm, /n8n)
+
+## המשימות — שלב 1: הכנה לפריסה
+
+בצע את המשימות הבאות בסדר. לפני כל שלב — עדכן אותי מה אתה הולך לעשות וחכה לאישור.
+
+### 1. בדיקת תאימות סביבה
+- בדוק גרסת EspoCRM בסביבת dev (צריך >= 8.0.0)
+- בדוק גרסת PHP (צריך >= 8.1)
+- בדוק שאין שאריות של מודולים ישנים (CrmAssistant / OfficeAssistant הוסרו מהפרויקט)
+
+### 2. בדיקת אנטיטי AssistantConversation
+- המודול משתמש באנטיטי AssistantConversation לשמירת שיחות (ראה ConversationRepository.php)
+- בדוק אם האנטיטי הזה קיים ב-EspoCRM Dev
+- אם לא קיים — צריך ליצור אותו. בדוק את הקוד ב-ConversationRepository.php כדי להבין אילו שדות נדרשים, והכן entityDefs JSON
+
+### 3. בניית n8n Workflow לטיפול בצ'אט
+זה הרכיב הקריטי החסר. המודול שולח webhook ל-n8n ומצפה לתשובה.
+
+**Webhook Payload (נשלח מ-EspoCRM):**
+```json
+{
+  "message": "הודעת המשתמש",
+  "context": { ... הקשר תיק/משרד מלא ... },
+  "conversationId": "conv_xxx",
+  "conversationHistory": [{ "role": "user/assistant", "content": "..." }],
+  "mode": "office|case"
+}
+```
+
+**Response נדרש (חזרה ל-EspoCRM):**
+```json
+{
+  "text": "תשובת העוזר",
+  "actions": [
+    {
+      "tool": "create_task|add_note|change_status|create_meeting|schedule_hearing|list_documents|analyze_document|save_memory|rename_document",
+      "params": { ... },
+      "actionId": "action_xxx",
+      "displayText": "תיאור הפעולה למשתמש"
+    }
+  ]
+}
+```
+
+**הפעולות שהעוזר יכול לבקש:**
+
+| כלי | פרמטרים | דורש אישור |
+|------|----------|------------|
+| create_task | name, dateEnd, priority, description | כן |
+| add_note | text | כן |
+| change_status | status | כן |
+| create_meeting | name, dateStart, dateEnd, description | כן |
+| create_call | name, dateStart, dateEnd, description, direction, status | כן |
+| schedule_hearing | date, description | כן |
+| list_documents | — | לא (מיידי) |
+| analyze_document | documentId | כן |
+| save_memory | name, content, category, importance | לא (מיידי) |
+| save_rule | name, rule, scope (global/case/office) | לא (מיידי) |
+| rename_document | documentId, newName | כן |
+
+**דרישות ל-Workflow:**
+- Webhook trigger שמקבל POST
+- שליחת ההודעה + הקשר ל-LLM (Claude/GPT)
+- System prompt שמכיר את הכלים הזמינים ואת פורמט התשובה
+- החזרת JSON תקין בפורמט למעלה
+- שמירת היסטוריית שיחה (conversationId)
+- טיפול בשני המצבים (office/case) עם system prompts מתאימים
+
+### 4. הגדרת Integration ב-EspoCRM
+אחרי שה-workflow מוכן:
+- Admin > Integrations > Smart Assistant
+- webhookUrl = כתובת ה-webhook מ-n8n
+- apiKey = מפתח אימות (אם הגדרנו)
+- שאר הערכים: ברירת מחדל
+
+### 5. בדיקות ידניות ראשונות
+אחרי הפריסה:
+- [ ] האם ה-FAB (כפתור צ'אט) מופיע?
+- [ ] האם ניתן לשלוח הודעה במצב משרד ולקבל תשובה?
+- [ ] האם ניתן לנווט לתיק ולשלוח הודעה במצב תיק?
+- [ ] האם פעולות מוצגות לאישור?
+- [ ] האם ההתראות מופיעות ב-navbar?
+- [ ] האם הדשלט מציג נתונים?
+
+## הנחיות
+
+- השתמש ב-MCP tools (Coolify, Gitea, n8n, Infisical) לכל פעולה
+- אל תבצע פעולות הרסניות בלי אישור שלי
+- אם נתקלת בבעיה — תאר מה קרה ומה ניסית, ותשאל מה לעשות
+- עדכן את DEPLOYMENT_REVIEW.md עם כל ממצא חדש
+```
+
+---
+
+## הערות שימוש
+
+- **היכן להריץ:** בתיקיית `/home/chaim/espocrm-extensions/SmartAssistant`
+- **MCP נדרשים:** coolify-dev, gitea-dev, n8n-dev, infisical
+- **משך משוער:** השלב הקריטי הוא בניית ה-n8n workflow (#3) — זה ידרוש עיצוב system prompts ובדיקות
+- **מה הפרומפט לא כולל:** הסרת מודולים ישנים (תלוי בממצאי שלב 1), הוספת תרגום he_IL (שיפור עתידי)
@@ -0,0 +1,454 @@
+# SmartAssistant v1.0.3 — סיכום מנהלים לפריסה בפיתוח
+
+**תאריך:** 2026-03-31
+**גרסה:** 1.0.3 | **תאריך שחרור:** 2026-03-29
+**סביבת יעד:** EspoCRM Development (https://espocrm.dev.marcus-law.co.il)
+**מחבר:** klear | **דרישות:** EspoCRM >= 8.0.0, PHP >= 8.1
+
+---
+
+## 1. תיאור כללי
+
+SmartAssistant הוא מודול עוזר AI מאוחד למשרד עורכי דין.
+
+המודול מספק:
+- **ממשק צ'אט צף** (Floating Action Button) בכל דפי המערכת
+- **מצב משרד** — סקירה כללית, התראות, סטטיסטיקות עומס עבודה
+- **מצב תיק** — סיוע מעמיק בתיק ספציפי עם הקשר מלא
+- **מערכת זיכרון תיק** (CaseMemory) — מאגר ידע מובנה לכל תיק ב-7 קטגוריות
+- **ביצוע פעולות באישור** — יצירת משימות, פתקים, דיונים, שינוי סטטוס
+- **אינטגרציה עם Stream** — כל אינטראקציה מופיעה בציר הזמן של התיק
+- **התראות בסרגל ניווט** — תיקים לא פעילים, משימות באיחור, דיונים קרובים
+
+---
+
+## 2. מה בוצע
+
+### 2.1 Backend (PHP) — 16 קבצים
+
+| רכיב | קובץ | תפקיד |
+|-------|------|--------|
+| Controller | `Controllers/SmartAssistant.php` | 10 נקודות קצה API (chat, execute, summary, alerts, history, conversations, conversationMessages, searchHistory, caseMemory, saveMemory) |
+| שירות ראשי | `Services/SmartAssistantService.php` | תזמור מלא: בניית הקשר → קריאת webhook → טיפול בפעולות → שמירת שיחה |
+| בונה הקשר תיק | `Services/CaseContextBuilder.php` | אוסף: נתוני תיק, אנשי קשר, משימות פתוחות, דיונים קרובים, פתקים אחרונים, זיכרון |
+| בונה הקשר משרד | `Services/OfficeContextBuilder.php` | סטטיסטיקות כלליות, התראות, עומס עבודה לפי משתמש, drill-down לתיקים |
+| מחשבון התראות | `Services/AlertCalculator.php` | 6 סוגי התראות: תיקים לא פעילים (14/30 יום), משימות באיחור, דיונים קרובים, תיקים ללא שיוך, משימות בעדיפות גבוהה |
+| מבצע פעולות | `Services/ActionExecutor.php` | 8 כלים: create_task, add_note, change_status, create_meeting, schedule_hearing, list_documents, analyze_document, save_memory, rename_document |
+| שירות זיכרון | `Services/CaseMemoryService.php` | CRUD מלא לאנטיטי CaseMemory |
+| ספק הקשר זיכרון | `Services/CaseMemoryContextProvider.php` | הזרקת זיכרון מוצמד/חשוב להקשר AI |
+| מאגר שיחות | `Services/ConversationRepository.php` | שמירה ואחזור שיחות ב-AssistantConversation |
+| מנתח מסמכים | `Services/DocumentAnalyzer.php` | סריקת מסמכים דרך FileStorage |
+| Hook - שינוי תיק | `Hooks/Case/CaseFieldChangeMemory.php` | זיכרון אוטומטי בשינוי: סטטוס, שופט, בית משפט, מועד דיון |
+| Hook - דיון | `Hooks/Meeting/HearingScheduledMemory.php` | זיכרון אוטומטי בקביעת דיון חדש |
+| FileStorage | `Classes/FileStorage/*` | 4 קבצים: Interface, Factory, WebDav, NextCloud |
+
+### 2.2 Frontend (JavaScript) — 9 קבצים
+
+| רכיב | תפקיד |
+|-------|--------|
+| `floating-chat.js` | ממשק צ'אט צף (~1500 שורות): שליחת הודעות, היסטוריה, זיכרון, אישור/דחיית פעולות, עיצוב RTL, Material Design |
+| `site/navbar.js` | אייקון התראות בסרגל ניווט עם badge מספרי |
+| `dashlets/smart-assistant.js` | דשלט לדשבורד: סיכום מדדים + התראות אחרונות |
+| `dashlets/options/smart-assistant.js` | הגדרות דשלט |
+| `case/modals/add-memory.js` | מודל להוספת זיכרון ידנית לתיק |
+| `stream/notes/smart-request.js` | תצוגת הודעת משתמש ב-Stream |
+| `stream/notes/smart-response.js` | תצוגת תשובת עוזר ב-Stream |
+| `stream/notes/smart-action.js` | תצוגת פעולה שבוצעה ב-Stream |
+
+### 2.3 מטא-נתונים וקונפיגורציה — 17 קבצי JSON
+
+- **routes.json** — 10 נתיבי API
+- **module.json** — רישום מודול עם clientModule
+- **entityDefs/** — CaseMemory (אנטיטי חדש, 15 שדות, 4 אינדקסים), Case (שדה cNextHearing), Note (סוגי stream חדשים)
+- **scopes/CaseMemory.json** — הגדרות scope
+- **layouts/CaseMemory/** — 4 layouts (list, detail, listSmall, detailSmall)
+- **dashlets/SmartAssistant.json** — הגדרת דשלט
+- **integrations/SmartAssistant.json** — 6 שדות הגדרה (webhookUrl, apiKey, maxMessagesPerHour, inactivityWarningDays, inactivityCriticalDays, upcomingHearingDays)
+- **clientDefs/App.json** — רישום navbar
+
+### 2.4 תרגומים — 10 קבצים
+
+- **en_US** — 5 קבצי תרגום (SmartAssistant, CaseMemory, Case, Global, Integration)
+- **fa_IR** — 5 קבצי תרגום מקבילים (עברית/פרסית)
+
+### 2.5 בנייה והפצה
+
+- **build.sh** — סקריפט בנייה: קורא גרסה מ-manifest.json, מעדכן README, יוצר ZIP
+- **composer.json** — הגדרת חבילה ל-Composer Registry
+- **4 גרסאות ZIP** — 1.0.0, 1.0.1, 1.0.2, 1.0.3
+
+---
+
+## 3. היסטוריית גרסאות ותיקוני באגים
+
+### v1.0.0 — `a148e0f`
+- **פיצ'ר ראשוני** — מודול SmartAssistant מלא עם case memory
+
+### v1.0.0 → v1.0.1 — תיקונים
+| Commit | תקלה | תיקון |
+|--------|-------|--------|
+| `0cdbf6d` | דשלט ירש מ-DashletView שלא קיים בגרסאות חדשות | שונה ל-base View + הוספת getTitle() |
+| `ffd966a` | לא היה composer.json לפרסום אוטומטי | נוסף composer.json |
+| `bd1cd17` | גרסה ב-README לא מתעדכנת אוטומטית | build.sh מעדכן README |
+| `95ca8a0` | חסר תיעוד מקיף | נוסף README מלא בעברית |
+| `fbe4f82` | נתיבי client לא תואמים לפורמט מודולים של EspoCRM | מיגרציה לנתיבי מודול תקניים |
+
+### v1.0.1 → v1.0.2 — `f380542`
+| תקלה | תיקון |
+|-------|--------|
+| נתיבי CSS ו-script שגויים ב-app/client.json metadata | תיקון הנתיבים ל-format הנכון |
+
+### v1.0.2 → v1.0.3 — `d5c8a60`
+| תקלה | תיקון |
+|-------|--------|
+| EspoCRM לא מצליח לרזולב templates בצד לקוח כי חסר clientModule | הוספת `clientModule` ל-module.json |
+
+### סיכום תקלות שנמצאו ותוקנו
+
+| # | תקלה | חומרה | סטטוס |
+|---|-------|--------|--------|
+| 1 | דשלט ירש מ-class לא קיים | גבוהה | תוקן v1.0.1 |
+| 2 | נתיבי client לא תקניים לפורמט מודולים | גבוהה | תוקן v1.0.1 |
+| 3 | נתיבי CSS/script שגויים ב-metadata | בינונית | תוקן v1.0.2 |
+| 4 | חסר clientModule לרזולוציית templates | גבוהה | תוקן v1.0.3 |
+
+---
+
+## 4. מה נבדק
+
+### נבדק ידנית (על סמך תיקוני הבאגים)
+- רישום מודול וטעינת client-side assets
+- תצוגת דשלט בדשבורד
+- רזולוציית templates בצד לקוח
+- נתיבי metadata (CSS, scripts)
+
+### לא נבדק (אין קבצי טסט בפרויקט)
+- **אין בדיקות יחידה (unit tests)** לקוד PHP
+- **אין בדיקות אינטגרציה** ל-API endpoints
+- **אין בדיקות E2E** לממשק הצ'אט
+- **אין CI/CD pipeline** (אין GitHub Actions / Gitea Actions)
+
+---
+
+## 5. דרישות קדם לפריסה בפיתוח
+
+| דרישה | סטטוס | פירוט |
+|--------|--------|--------|
+| EspoCRM >= 8.0.0 | לאמת | לוודא גרסה בסביבת dev |
+| PHP >= 8.1 | לאמת | לוודא גרסה בשרת |
+| Webhook URL | **נדרש הגדרה** | יש להגדיר n8n workflow שיקבל את הפניות |
+| API Key | אופציונלי | לאימות webhook |
+| AssistantConversation entity | לאמת | נדרש שהאנטיטי קיים |
+| WebDAV/NextCloud | אופציונלי | רק לפיצ'ר ניתוח מסמכים |
+
+---
+
+## 6. מה נשאר לעשות
+
+### קריטי לפני פריסה
+| # | משימה | עדיפות |
+|---|--------|---------|
+| 1 | **הגדרת n8n workflow** לקבלת webhook מהעוזר (chat endpoint) | קריטי |
+| 2 | **בדיקת תאימות** עם גרסת EspoCRM בסביבת dev | קריטי |
+| 3 | **לוודא שאין שאריות** של מודולים ישנים בסביבת dev | קריטי |
+| 4 | **הגדרת Integration** — webhookUrl + apiKey ב-Admin > Integrations | קריטי |
+| 5 | **בדיקה שאנטיטי AssistantConversation קיים** או שצריך ליצור אותו | קריטי |
+
+### חשוב אחרי פריסה
+| # | משימה | עדיפות |
+|---|--------|---------|
+| 6 | **בדיקות ידניות מקיפות** — צ'אט במצב משרד ומצב תיק | גבוהה |
+| 7 | **בדיקת פעולות** — create_task, add_note, schedule_hearing, change_status | גבוהה |
+| 8 | **בדיקת hooks** — שינוי סטטוס תיק → זיכרון אוטומטי | גבוהה |
+| 9 | **בדיקת התראות** — navbar badge + דשלט | בינונית |
+| 10 | **בדיקת היסטוריה** — שמירה ואחזור שיחות, חיפוש | בינונית |
+
+### שיפורים עתידיים
+| # | משימה | עדיפות |
+|---|--------|---------|
+| 11 | כתיבת בדיקות יחידה ל-PHP | בינונית |
+| 12 | הוספת CI/CD pipeline (Gitea Actions) | בינונית |
+| 13 | הוספת תרגום עברי (he_IL) — כרגע en_US + fa_IR בלבד | בינונית |
+| 14 | Rate limiting בצד client (כרגע רק בצד server) | נמוכה |
+| 15 | הצפנת שיחות | נמוכה |
+
+---
+
+## 7. תיעוד מפורט של הקוד והקבצים
+
+### 7.1 ארכיטקטורה כללית
+
+```
+┌─────────────────────────────────────────────────┐
+│                   Frontend (JS)                  │
+│  floating-chat.js ←→ navbar.js ←→ dashlet.js    │
+│       │              │              │            │
+│  [צ'אט צף]    [התראות navbar]  [דשלט דשבורד]     │
+└───────────────────────┬─────────────────────────┘
+                        │ REST API (10 endpoints)
+┌───────────────────────┴─────────────────────────┐
+│              Controller/SmartAssistant.php        │
+│  chat | execute | summary | alerts | history ... │
+└───────────────────────┬─────────────────────────┘
+                        │
+┌───────────────────────┴─────────────────────────┐
+│           SmartAssistantService.php               │
+│  תזמור: הקשר → webhook → פעולות → שמירה          │
+├──────────┬──────────┬──────────┬─────────────────┤
+│ Context  │ Action   │ Memory   │ Conversation    │
+│ Builders │ Executor │ Service  │ Repository      │
+├──────────┴──────────┴──────────┴─────────────────┤
+│  CaseContext  │ OfficeContext │ AlertCalculator   │
+│  Builder      │ Builder      │                   │
+└───────────────┴──────────────┴───────────────────┘
+                        │
+              ┌─────────┴──────────┐
+              │   External n8n     │
+              │   Webhook (AI)     │
+              └────────────────────┘
+```
+
+### 7.2 זרימת צ'אט (Chat Flow)
+
+```
+1. משתמש שולח הודעה ← floating-chat.js
+2. POST /SmartAssistant/action/chat { message, caseId?, conversationId }
+3. Controller → SmartAssistantService::chat()
+4. בניית הקשר:
+   ├─ מצב תיק → CaseContextBuilder (נתוני תיק + אנשי קשר + משימות + דיונים + זיכרון)
+   └─ מצב משרד → OfficeContextBuilder (סטטיסטיקות + התראות)
+5. קריאת webhook חיצוני (n8n) עם: message + context + history
+6. קבלת תשובה: { text, actions[] }
+7. פעולות מיידיות (list_documents, save_memory) → ביצוע אוטומטי
+8. פעולות הדורשות אישור → שמירה + החזרה למשתמש
+9. שמירת שיחה ב-ConversationRepository
+10. שמירת הודעות ב-Stream (smart-request + smart-response notes)
+```
+
+### 7.3 פירוט קבצי Backend
+
+#### `Controllers/SmartAssistant.php` (168 שורות)
+- **actionChat()** — מקבל message, caseId, conversationId. בודק ACL ל-Case. קורא ל-SmartAssistantService::chat()
+- **actionExecute()** — מקבל actionId, conversationId. מבצע פעולה שאושרה
+- **actionSummary()** — מחזיר סיכום משרדי + התראות
+- **actionAlerts()** — רשימת התראות מלאה
+- **actionHistory()** — היסטוריית שיחות (לפי caseId או אחרונה)
+- **actionConversations()** — רשימת שיחות אחרונות
+- **actionConversationMessages()** — הודעות שיחה ספציפית
+- **actionSearchHistory()** — חיפוש חופשי בשיחות
+- **actionCaseMemory()** — זיכרון תיק לפי קטגוריה
+- **actionSaveMemory()** — שמירת זיכרון ידנית
+
+#### `Services/SmartAssistantService.php` (~500 שורות)
+הקובץ המרכזי ביותר. אחראי על:
+- **chat()** — הזרימה המלאה: בניית הקשר, קריאת webhook, עיבוד פעולות, שמירת שיחה
+- **callWebhook()** — קריאת CURL ל-n8n עם timeout, headers (X-Api-Key), JSON payload
+- **processActions()** — מיון פעולות: מיידיות vs. דורשות אישור
+- **executeAction()** — ביצוע פעולה שאושרה דרך ActionExecutor
+- **getSummary()** / **getAlerts()** — מצב משרד
+- **getConversations()** / **getHistory()** / **searchHistory()** — ניהול שיחות
+
+#### `Services/CaseContextBuilder.php` (~150 שורות)
+בונה הקשר עשיר לתיק:
+```php
+[
+  'case' => [...],           // שדות תיק מרכזיים
+  'contacts' => [...],       // אנשי קשר מקושרים
+  'openTasks' => [...],      // משימות פתוחות (עד 10)
+  'upcomingMeetings' => [...], // דיונים קרובים (עד 5)
+  'recentNotes' => [...],    // פתקים אחרונים (עד 10)
+  'memories' => [...],       // זיכרון מוצמד + חשוב
+  'stats' => [...]           // מספרי סיכום
+]
+```
+
+#### `Services/OfficeContextBuilder.php` (~80 שורות)
+בונה סיכום משרדי:
+```php
+[
+  'totalActiveCases' => int,
+  'casesByStatus' => [...],
+  'overdueTasks' => int,
+  'upcomingHearings' => int,
+  'userWorkload' => [...],   // עומס לפי משתמש
+  'alerts' => [...]
+]
+```
+
+#### `Services/ActionExecutor.php` (~250 שורות)
+מבצע 8 סוגי פעולות:
+
+| כלי | פרמטרים | פעולה |
+|------|----------|--------|
+| `create_task` | name, dateEnd, priority, description | יצירת Task מקושר לתיק |
+| `add_note` | text | הוספת Post ב-Stream של התיק |
+| `change_status` | status | שינוי סטטוס (עם validation מול enum) |
+| `create_meeting` | name, dateStart, dateEnd, description | יצירת Meeting |
+| `schedule_hearing` | date, description | עדכון cNextHearing + יצירת Meeting |
+| `list_documents` | — | רשימת מסמכים (read-only, ללא אישור) |
+| `analyze_document` | documentId | ניתוח מסמך דרך DocumentAnalyzer |
+| `save_memory` | name, content, category, importance | שמירת CaseMemory (ללא אישור) |
+| `rename_document` | documentId, newName | שינוי שם קובץ |
+
+#### `Services/AlertCalculator.php` (~200 שורות)
+6 סוגי התראות:
+
+| סוג | לוגיקה | חומרה |
+|------|--------|--------|
+| תיק לא פעיל (אזהרה) | modifiedAt < now - 14 יום | warning |
+| תיק לא פעיל (קריטי) | modifiedAt < now - 30 יום | critical |
+| משימה באיחור | dateEnd < now, status != Completed | critical |
+| דיון קרוב | dateStart < now + 7 ימים | warning |
+| תיק ללא שיוך | status = New, assignedUserId = null | warning |
+| משימה בעדיפות גבוהה | priority = Urgent, dateEnd < now + 5 ימים | warning |
+
+#### `Services/CaseMemoryService.php` (106 שורות)
+CRUD פשוט:
+- **getMemories()** — לפי caseId, עם סינון אופציונלי לפי category
+- **saveMemory()** — יצירת רשומת CaseMemory
+- **updateMemory()** — עדכון
+- **deleteMemory()** — מחיקה רכה
+
+#### `Services/CaseMemoryContextProvider.php`
+מזריק זיכרון להקשר AI:
+- זיכרון מוצמד (isPinned = true)
+- זיכרון בחשיבות high/critical
+- ממוין לפי importance DESC, modifiedAt DESC
+
+#### `Services/ConversationRepository.php` (~120 שורות)
+- **save()** — שמירת שיחה באנטיטי AssistantConversation
+- **getHistory()** — אחזור לפי caseId או אחרון
+- **getConversations()** — רשימה ממוינת (עד limit)
+- **getMessages()** — הודעות שיחה ספציפית
+- **search()** — חיפוש חופשי בתוכן
+
+#### Hooks
+- **CaseFieldChangeMemory** — afterSave hook על Case. בודק אם שדות key השתנו (status, cJudge, cCourt, cNextHearing). אם כן, יוצר CaseMemory אוטומטי מסוג `auto` בקטגוריה המתאימה.
+- **HearingScheduledMemory** — afterSave hook על Meeting. אם סוג Meeting = "Hearing", יוצר CaseMemory בקטגוריה timeline.
+
+### 7.4 פירוט קבצי Frontend
+
+#### `floating-chat.js` (~1500 שורות)
+הקובץ הגדול ביותר. View יחיד שמנהל:
+- **תצוגת צ'אט** — קלט הודעה, בועות הודעות (משתמש/עוזר), פעולות בהמתנה
+- **תצוגת היסטוריה** — רשימת שיחות קודמות, טעינת שיחה
+- **תצוגת זיכרון** — tabs לפי קטגוריה, הוספה/מחיקה/הצמדה
+- **RTL layout** — כל ה-CSS מותאם לעברית
+- **עיצוב Material Design** — צבע ראשי #5c6bc0 (אינדיגו), אנימציות slide-up
+- **רספונסיבי** — breakpoint ב-480px למובייל
+- **Inline CSS** — כל הסגנונות מוטמעים בקובץ (לא CSS חיצוני)
+
+#### `site/navbar.js`
+- מרחיב את navbar הרגיל של EspoCRM
+- מוסיף אייקון התראות עם badge מספרי
+- קורא ל-GET /SmartAssistant/action/alerts ומציג ספירה
+- רענון אוטומטי כל X דקות
+
+#### `dashlets/smart-assistant.js`
+- דשלט לדשבורד הראשי
+- מציג: סה"כ תיקים פעילים, משימות באיחור, דיונים קרובים
+- רשימת 5 התראות אחרונות
+- ACL scope = Case
+
+#### Stream Notes (3 קבצים)
+- **smart-request.js** — מציג הודעת משתמש עם אייקון שאלה
+- **smart-response.js** — מציג תשובת עוזר עם markdown rendering
+- **smart-action.js** — מציג פעולה שבוצעה עם סטטוס (approved/rejected/executed)
+
+#### `case/modals/add-memory.js`
+- מודל Espo.Views.Modal סטנדרטי
+- שדות: name, category (dropdown), content (textarea), importance (dropdown)
+- POST ל-/SmartAssistant/action/saveMemory
+
+### 7.5 אנטיטי CaseMemory — מבנה מלא
+
+```
+שדות:
+├── name (varchar, required) — כותרת הזיכרון
+├── case (link → Case, required) — תיק משויך
+├── category (enum) — key_facts | strategy | decisions | contacts_notes | timeline | documents_notes | billing_notes
+├── content (text, required) — תוכן מלא
+├── source (enum, readOnly) — manual | assistant | auto
+├── importance (enum) — low | normal | high | critical
+├── isPinned (bool) — הצמדה לגישה מהירה
+├── isArchived (bool) — הסתרת רשומות ישנות
+├── sourceEntityType (varchar, readOnly) — סוג מקור (למעקב)
+├── sourceEntityId (varchar, readOnly) — ID מקור
+├── assignedUser (link → User)
+├── teams (linkMultiple → Team)
+├── createdAt, modifiedAt (datetime)
+└── createdBy, modifiedBy (link → User)
+
+אינדקסים:
+├── caseId + deleted
+├── caseId + category + deleted
+├── caseId + isPinned + deleted
+└── importance + deleted
+```
+
+### 7.6 הגדרות אינטגרציה
+
+**Admin > Integrations > Smart Assistant:**
+
+| שדה | סוג | ברירת מחדל | תיאור |
+|------|------|------------|--------|
+| webhookUrl | url | — | כתובת webhook (n8n) |
+| apiKey | varchar(255) | — | מפתח אימות, נשלח כ-X-Api-Key header |
+| maxMessagesPerHour | int | 30 | הגבלת קצב |
+| inactivityWarningDays | int | 14 | סף אזהרה לחוסר פעילות |
+| inactivityCriticalDays | int | 30 | סף קריטי |
+| upcomingHearingDays | int | 7 | חלון דיונים קרובים |
+
+### 7.7 פורמט Webhook
+
+**Request (נשלח ל-n8n):**
+```json
+{
+  "message": "מה המצב של תיק כהן?",
+  "context": {
+    "case": { "name": "כהן נ' לוי", "status": "Active", ... },
+    "contacts": [...],
+    "openTasks": [...],
+    "memories": [...]
+  },
+  "conversationId": "conv_abc123",
+  "conversationHistory": [
+    { "role": "user", "content": "..." },
+    { "role": "assistant", "content": "..." }
+  ],
+  "mode": "case"
+}
+```
+
+**Response (נדרש מ-n8n):**
+```json
+{
+  "text": "תיק כהן פעיל. יש 3 משימות פתוחות ודיון ב-15 באפריל.",
+  "actions": [
+    {
+      "tool": "create_task",
+      "params": { "name": "הכנת סיכומים לדיון", "dateEnd": "2026-04-14" },
+      "actionId": "action_xyz789",
+      "displayText": "יצירת משימה: הכנת סיכומים לדיון"
+    }
+  ]
+}
+```
+
+---
+
+## 8. סיכום מוכנות לפריסה
+
+| קריטריון | סטטוס | הערות |
+|-----------|--------|--------|
+| קוד backend | מוכן | 16 קבצי PHP, ארכיטקטורה נקייה |
+| קוד frontend | מוכן | 9 קבצי JS, עיצוב RTL |
+| מטא-נתונים | מוכן | תוקן ב-v1.0.1-1.0.3 |
+| תרגומים | חלקי | en_US + fa_IR, חסר he_IL ייעודי |
+| קובץ התקנה | מוכן | SmartAssistant-1.0.3.zip |
+| n8n workflow | **חסר** | צריך לבנות workflow שיטפל ב-chat |
+| בדיקות אוטומטיות | **אין** | אין unit/integration/E2E tests |
+| CI/CD | **אין** | אין pipeline |
+| תיעוד | מוכן | README מקיף בעברית |
+
+**המלצה:** המודול מוכן טכנית לפריסה בסביבת פיתוח. יש להגדיר webhook URL (n8n workflow) לפני שהצ'אט יהיה פונקציונלי. מומלץ לבצע בדיקות ידניות מקיפות לאחר ההתקנה.
@@ -1,12 +1,10 @@
 # SmartAssistant - עוזר חכם

-**גרסה:** 1.0.3 | **מחבר:** klear | **EspoCRM:** >= 8.0.0
+**גרסה:** 2.8.0 | **מחבר:** klear | **EspoCRM:** >= 8.0.0

 ## תיאור
 עוזר AI מאוחד למשרד עורכי דין. מספק ממשק צ'אט צף עם שני מצבי עבודה: **מצב משרד** (סקירה כללית, התראות, סטטיסטיקות) ו**מצב תיק** (סיוע מעמיק בתיק ספציפי). כולל מערכת זיכרון תיק מובנית, ביצוע פעולות באישור המשתמש, ואינטגרציה עם Stream של EspoCRM.

-מחליף את CrmAssistant + OfficeAssistant (deprecated).
-
 ## תלויות
 - Webhook חיצוני (n8n או דומה) לעיבוד AI
 - NetworkStorageIntegration / NextCloudIntegration (אופציונלי — לניתוח מסמכים)
@@ -4,13 +4,16 @@ set -euo pipefail
 VERSION=$(python3 -c "import json; print(json.load(open('manifest.json'))['version'])")
 MODULE=$(python3 -c "import json; m=json.load(open('manifest.json')); print(m.get('module', m['name']))")
 ZIPNAME="${MODULE}-${VERSION}.zip"
+BUILDDIR="build"

 # Update version in README.md if it exists
 if [[ -f README.md ]]; then
  sed -i "s/\*\*גרסה:\*\* [^ |]*/\*\*גרסה:\*\* ${VERSION}/" README.md
 fi
+
+mkdir -p "$BUILDDIR"
 echo "Building $ZIPNAME..."
-rm -f "$ZIPNAME"
-zip -r "$ZIPNAME" manifest.json files/ \
-  -x "*.DS_Store" "*__MACOSX*" "*.zip"
-echo "✓ Built: $ZIPNAME ($(du -h "$ZIPNAME" | cut -f1))"
+rm -f "$BUILDDIR/$ZIPNAME"
+zip -r "$BUILDDIR/$ZIPNAME" manifest.json files/ \
+  -x "*.DS_Store" "*__MACOSX*"
+echo "✓ Built: $BUILDDIR/$ZIPNAME ($(du -h "$BUILDDIR/$ZIPNAME" | cut -f1))"
@@ -5,38 +5,68 @@ define('modules/smart-assistant/views/dashlets/smart-assistant', ['view'], funct
        name: 'SmartAssistant',

        getTitle: function () {
-            return this.translate('Smart Assistant', 'labels', 'SmartAssistant') || 'Smart Assistant';
+            return 'שירה — עוזרת אישית';
        },

        templateContent: '' +
            '<div style="direction: rtl; text-align: right; padding: 8px;">' +
            '<div class="sa-dashlet-cards" style="display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px;"></div>' +
-            '<div class="sa-dashlet-alerts" style="max-height: 200px; overflow-y: auto;"></div>' +
+            '<div class="sa-dashlet-detail" style="max-height: 250px; overflow-y: auto;"></div>' +
            '</div>',

+        events: {
+            'click .sa-card': function (e) {
+                var type = $(e.currentTarget).data('type');
+                this.showDetail(type);
+            },
+        },
+
        afterRender: function () {
-            this.loadSummary();
+            this._alerts = [];
+            this._summary = {};
+            this._activeType = 'attention';
+
+            var self = this;
+            Espo.Ajax.getRequest('SmartAssistant/action/status').then(function (result) {
+                if (!result.enabled) {
+                    self.$el.find('.sa-dashlet-cards').html(
+                        '<div style="text-align: center; color: #999; padding: 20px; font-size: 13px;">שירה לא מופעלת. הפעל ב-Admin &gt; Integrations &gt; Smart Assistant</div>'
+                    );
+                    return;
+                }
+                self.loadSummary();
+            }).catch(function () {
+                self.loadSummary();
+            });
        },

        loadSummary: function () {
            var self = this;
            Espo.Ajax.getRequest('SmartAssistant/action/summary').then(function (response) {
-                self.renderCards(response.summary || {});
-                self.renderAlerts(response.alerts || []);
+                self._summary = response.summary || {};
+                self._alerts = response.alerts || [];
+                self._openCases = response.openCases || [];
+                self._upcomingHearings = response.upcomingHearings || [];
+                self.renderCards(self._summary);
+                self.showDetail(self._activeType);
            }).catch(function () {});
        },

        renderCards: function (summary) {
            var cards = [
-                {label: 'תיקים פתוחים', value: summary.totalOpenCases || 0, color: '#1565c0', bg: '#e3f2fd', icon: 'fa-folder-open'},
-                {label: 'משימות באיחור', value: summary.totalOverdueTasks || 0, color: '#c62828', bg: '#ffcdd2', icon: 'fa-exclamation-circle'},
-                {label: 'דיונים השבוע', value: summary.upcomingHearings7d || 0, color: '#e65100', bg: '#fff3e0', icon: 'fa-gavel'},
-                {label: 'דורשים תשומת לב', value: summary.casesNeedingAttention || 0, color: '#f9a825', bg: '#fff9c4', icon: 'fa-bell'},
+                {type: 'attention', label: 'דורשים תשומת לב', value: summary.casesNeedingAttention || 0, color: '#f9a825', bg: '#fff9c4', icon: 'fa-bell'},
+                {type: 'overdue', label: 'משימות באיחור', value: summary.totalOverdueTasks || 0, color: '#c62828', bg: '#ffcdd2', icon: 'fa-exclamation-circle'},
+                {type: 'hearings', label: 'דיונים השבוע', value: summary.upcomingHearings7d || 0, color: '#e65100', bg: '#fff3e0', icon: 'fa-gavel'},
+                {type: 'open', label: 'תיקים פתוחים', value: summary.totalOpenCases || 0, color: '#1565c0', bg: '#e3f2fd', icon: 'fa-folder-open'},
            ];

+            var self = this;
            var html = '';
            cards.forEach(function (c) {
-                html += '<div style="flex: 1; min-width: 80px; background: ' + c.bg + '; padding: 10px; border-radius: 8px; text-align: center;">' +
+                var active = self._activeType === c.type;
+                var border = active ? '2px solid ' + c.color : '2px solid transparent';
+                var cursor = c.value > 0 ? 'pointer' : 'default';
+                html += '<div class="sa-card" data-type="' + c.type + '" style="flex: 1; min-width: 80px; background: ' + c.bg + '; padding: 10px; border-radius: 8px; text-align: center; cursor: ' + cursor + '; border: ' + border + '; transition: border 0.2s;">' +
                    '<div style="font-size: 22px; font-weight: bold; color: ' + c.color + ';">' + c.value + '</div>' +
                    '<div style="font-size: 11px; color: ' + c.color + ';"><span class="fas ' + c.icon + '"></span> ' + c.label + '</div>' +
                    '</div>';
@@ -45,10 +75,36 @@ define('modules/smart-assistant/views/dashlets/smart-assistant', ['view'], funct
            this.$el.find('.sa-dashlet-cards').html(html);
        },

-        renderAlerts: function (alerts) {
-            var $alerts = this.$el.find('.sa-dashlet-alerts');
-            if (alerts.length === 0) {
-                $alerts.html('<div style="text-align: center; color: #4caf50; padding: 12px;">אין התראות</div>');
+        showDetail: function (type) {
+            var self = this;
+            var $detail = this.$el.find('.sa-dashlet-detail');
+
+            if (!type || type === this._activeType && $detail.html()) {
+                // Toggle off
+                this._activeType = null;
+                $detail.html('');
+                this.renderCards(this._summary);
+                return;
+            }
+
+            this._activeType = type;
+            this.renderCards(this._summary);
+
+            var alerts = this._alerts;
+            var items = [];
+
+            if (type === 'overdue') {
+                items = alerts.filter(function (a) { return a.type === 'overdue_task'; });
+            } else if (type === 'hearings') {
+                items = this._upcomingHearings || [];
+            } else if (type === 'attention') {
+                items = alerts.filter(function (a) { return a.severity === 'critical' || a.severity === 'warning'; });
+            } else if (type === 'open') {
+                items = this._openCases || [];
+            }
+
+            if (items.length === 0) {
+                $detail.html('<div style="text-align: center; color: #999; padding: 12px; font-size: 12px;">אין פריטים להצגה</div>');
                return;
            }

@@ -56,17 +112,19 @@ define('modules/smart-assistant/views/dashlets/smart-assistant', ['view'], funct
            var severityIcons = {critical: 'fa-exclamation-circle', warning: 'fa-exclamation-triangle', info: 'fa-info-circle'};

            var html = '';
-            alerts.slice(0, 10).forEach(function (a) {
+            items.forEach(function (a) {
                var color = severityColors[a.severity] || '#333';
                var icon = severityIcons[a.severity] || 'fa-circle';
+                var link = a.caseId ? '<a href="#Case/view/' + a.caseId + '" style="color: ' + color + '; text-decoration: none;">' : '<span>';
+                var linkEnd = a.caseId ? '</a>' : '</span>';

-                html += '<div style="padding: 6px 0; border-bottom: 1px solid #f5f5f5; font-size: 12px; color: ' + color + ';">' +
+                html += '<div style="padding: 6px 8px; border-bottom: 1px solid #f0f0f0; font-size: 12px; color: ' + color + ';">' +
                    '<span class="fas ' + icon + '" style="margin-left: 6px;"></span>' +
-                    '<span>' + Espo.Utils.escapeString(a.message) + '</span>' +
+                    link + self.escapeString(a.message) + linkEnd +
                    '</div>';
            });

-            $alerts.html(html);
+            $detail.html(html);
        },

        actionRefresh: function () {
@@ -0,0 +1,32 @@
+/**
+ * Prompt editor field for AssistantPrompt.content, AssistantSkill.content,
+ * UserProfile.content. Inherits from the standard text field — adds:
+ *  - monospace font (mixed Hebrew + English + JSON snippets read better)
+ *  - dir="auto" so RTL/LTR works without a manual toggle
+ *  - taller textarea (min 500px) — these prompts run to thousands of chars
+ */
+define('smart-assistant:views/fields/prompt-editor', ['views/fields/text'], function (Dep) {
+
+    return Dep.extend({
+
+        rowsDefault: 20,
+
+        afterRender: function () {
+            Dep.prototype.afterRender.call(this);
+
+            if (this.isEditMode() || this.isDetailMode()) {
+                var $area = this.$element;
+                if ($area && $area.length) {
+                    $area.attr('dir', 'auto');
+                    $area.css({
+                        'font-family': "'Menlo','Consolas','DejaVu Sans Mono',monospace",
+                        'font-size': '13px',
+                        'line-height': '1.45',
+                        'min-height': '500px',
+                        'tab-size': '4',
+                    });
+                }
+            }
+        },
+    });
+});
@@ -3,13 +3,16 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
    return View.extend({

        templateContent: '' +
-            '<div class="sa-fab" title="{{translate \'Smart Assistant\' scope=\'SmartAssistant\'}}">' +
-            '  <span class="fas fa-robot"></span>' +
+            '<div class="sa-fab-wrapper">' +
+            '  <div class="sa-fab" title="{{translate \'Smart Assistant\' scope=\'SmartAssistant\'}}">' +
+            '    <img src="client/custom/modules/smart-assistant/img/shira-avatar.png" class="sa-fab-avatar" alt="שירה">' +
+            '  </div>' +
            '  <span class="sa-fab-badge" style="display:none;"></span>' +
            '</div>' +
            '<div class="sa-chat-panel" style="display:none;">' +
            '  <div class="sa-chat-header">' +
-            '    <span class="sa-chat-title">{{translate \'Smart Assistant\' scope=\'SmartAssistant\'}}</span>' +
+            '    <img src="client/custom/modules/smart-assistant/img/shira-avatar.png" style="width: 26px; height: 26px; border-radius: 50%; margin-left: 8px;">' +
+            '    <span class="sa-chat-title">שירה</span>' +
            '    <span class="sa-mode-badge"></span>' +
            '    <div class="sa-chat-header-actions">' +
            '      <button class="btn btn-link sa-memory-btn" type="button" title="{{translate \'Case Memory\' scope=\'SmartAssistant\'}}" style="display:none;">' +
@@ -21,6 +24,9 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            '      <button class="btn btn-link sa-new-btn" type="button" title="{{translate \'New Conversation\' scope=\'SmartAssistant\'}}">' +
            '        <span class="fas fa-plus"></span>' +
            '      </button>' +
+            '      <button class="btn btn-link sa-expand-btn" type="button" title="{{translate \'Expand\' scope=\'SmartAssistant\'}}">' +
+            '        <span class="fas fa-expand-alt"></span>' +
+            '      </button>' +
            '      <button class="btn btn-link sa-close-btn" type="button">' +
            '        <span class="fas fa-times"></span>' +
            '      </button>' +
@@ -50,7 +56,7 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            '    <div class="sa-chat-summary" style="display:none;"></div>' +
            '    <div class="sa-chat-messages"></div>' +
            '    <div class="sa-chat-input-row">' +
-            '      <input type="text" class="form-control sa-chat-input" placeholder="{{translate \'Ask the assistant...\' scope=\'SmartAssistant\'}}">' +
+            '      <textarea class="form-control sa-chat-input" rows="1" placeholder="{{translate \'Ask the assistant...\' scope=\'SmartAssistant\'}}"></textarea>' +
            '      <button class="btn btn-primary sa-chat-send" type="button" disabled>' +
            '        <span class="fas fa-paper-plane"></span>' +
            '      </button>' +
@@ -59,10 +65,15 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            '</div>' +
            '<style>' +
            '.smart-assistant-fab-container { position: fixed; bottom: 24px; left: 24px; z-index: 1050; direction: rtl; font-family: inherit; }' +
-            '.sa-fab { width: 56px; height: 56px; border-radius: 50%; background: #5c6bc0; color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; box-shadow: 0 4px 12px rgba(0,0,0,0.25); transition: transform 0.2s, background 0.2s; font-size: 22px; position: relative; }' +
-            '.sa-fab:hover { background: #3f51b5; transform: scale(1.08); }' +
-            '.sa-fab-badge { position: absolute; top: -4px; right: -4px; background: #c62828; color: #fff; border-radius: 10px; min-width: 20px; height: 20px; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center; padding: 0 5px; }' +
-            '.sa-chat-panel { position: absolute; bottom: 68px; left: 0; width: 400px; max-height: 600px; background: #fff; border-radius: 12px; box-shadow: 0 8px 32px rgba(0,0,0,0.18); display: flex; flex-direction: column; overflow: hidden; animation: sa-slide-up 0.25s ease-out; }' +
+            '.sa-fab-wrapper { position: relative; display: inline-block; }' +
+            '.sa-fab { width: 56px; height: 56px; border-radius: 50%; background: transparent; display: flex; align-items: center; justify-content: center; cursor: pointer; box-shadow: 0 4px 12px rgba(0,0,0,0.25); transition: transform 0.2s; overflow: hidden; }' +
+            '.sa-fab:hover { transform: scale(1.08); }' +
+            '.sa-fab-avatar { width: 100%; height: 100%; object-fit: cover; }' +
+            '.sa-fab-badge { position: absolute; top: -4px; right: -4px; background: #c62828; color: #fff; border-radius: 10px; min-width: 20px; height: 20px; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center; padding: 0 5px; z-index: 1; }' +
+            '.sa-chat-panel { position: absolute; bottom: 68px; left: 0; width: 400px; max-height: 600px; background: #fff; border-radius: 12px; box-shadow: 0 8px 32px rgba(0,0,0,0.18); display: flex; flex-direction: column; overflow: hidden; animation: sa-slide-up 0.25s ease-out; transition: width 0.3s ease, max-height 0.3s ease; }' +
+            '.sa-chat-panel.sa-expanded { width: 700px; max-height: 85vh; }' +
+            '.sa-chat-panel.sa-expanded .sa-chat-messages { max-height: calc(85vh - 180px); }' +
+            '.sa-chat-panel.sa-expanded .sa-history-list, .sa-chat-panel.sa-expanded .sa-memory-list { max-height: calc(85vh - 200px); }' +
            '@keyframes sa-slide-up { from { opacity: 0; transform: translateY(16px); } to { opacity: 1; transform: translateY(0); } }' +
            '.sa-chat-header { display: flex; align-items: center; padding: 10px 16px; background: #5c6bc0; color: #fff; gap: 8px; }' +
            '.sa-chat-title { font-size: 15px; font-weight: 600; white-space: nowrap; }' +
@@ -76,14 +87,20 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            '.sa-chat-messages:empty::before { content: attr(data-empty-text); display: block; text-align: center; color: #999; padding: 30px 10px; font-size: 13px; }' +
            '.sa-msg { margin-bottom: 10px; padding: 8px 12px; border-radius: 10px; font-size: 13px; line-height: 1.5; max-width: 90%; word-wrap: break-word; }' +
            '.sa-msg-user { background: #e3f2fd; margin-left: auto; margin-right: 0; text-align: right; }' +
-            '.sa-msg-assistant { background: #f5f0ff; margin-right: auto; margin-left: 0; text-align: right; }' +
+            '.sa-msg-assistant { background: #f5f0ff; margin-right: auto; margin-left: 0; text-align: right; position: relative; padding-right: 36px; }' +
+            '.sa-msg-assistant::before { content: ""; position: absolute; right: 6px; top: 6px; width: 24px; height: 24px; border-radius: 50%; background: url(client/custom/modules/smart-assistant/img/shira-avatar.png) center/cover; }' +
            '.sa-msg-error { background: #fce4ec; color: #c62828; }' +
            '.sa-msg-loading { background: #f5f5f5; color: #999; }' +
+            '.sa-table { width: 100%; border-collapse: collapse; margin: 6px 0; font-size: 12px; direction: rtl; text-align: right; }' +
+            '.sa-table th, .sa-table td { border: 1px solid #ddd; padding: 5px 8px; white-space: nowrap; unicode-bidi: plaintext; }' +
+            '.sa-table th { background: #f0eef8; font-weight: 600; color: #333; }' +
+            '.sa-table tr:nth-child(even) { background: #fafafa; }' +
+            '.sa-table tr:hover { background: #f5f0ff; }' +
            '.sa-msg-action { background: #fff8e1; padding: 6px 12px; border-radius: 8px; margin-bottom: 8px; font-size: 12px; display: flex; align-items: center; justify-content: space-between; gap: 8px; }' +
            '.sa-action-btns { display: flex; gap: 4px; }' +
            '.sa-action-btns .btn { padding: 2px 8px; font-size: 11px; border-radius: 4px; }' +
-            '.sa-chat-input-row { display: flex; gap: 8px; padding: 10px 14px; border-top: 1px solid #eee; direction: rtl; }' +
-            '.sa-chat-input { flex: 1; border-radius: 20px; padding: 8px 14px; font-size: 13px; direction: rtl; }' +
+            '.sa-chat-input-row { display: flex; gap: 8px; padding: 10px 14px; border-top: 1px solid #eee; direction: rtl; align-items: flex-end; }' +
+            '.sa-chat-input { flex: 1; border-radius: 16px; padding: 8px 14px; font-size: 13px; direction: rtl; resize: none; overflow-y: auto; max-height: 120px; min-height: 36px; line-height: 1.4; font-family: inherit; }' +
            '.sa-chat-send { border-radius: 50%; width: 36px; height: 36px; padding: 0; display: flex; align-items: center; justify-content: center; }' +
            '.sa-history-view, .sa-memory-view { flex: 1; overflow: hidden; display: flex; flex-direction: column; }' +
            '.sa-history-header, .sa-memory-header { padding: 8px 14px; border-bottom: 1px solid #eee; direction: rtl; text-align: right; display: flex; justify-content: space-between; align-items: center; }' +
@@ -111,7 +128,7 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            '.sa-badge-source { background: #f3e5f5; color: #7b1fa2; }' +
            '.sa-memory-entry-content { font-size: 12px; color: #555; line-height: 1.4; max-height: 60px; overflow: hidden; }' +
            '.sa-memory-entry-meta { font-size: 10px; color: #999; margin-top: 4px; }' +
-            '@media (max-width: 480px) { .sa-chat-panel { width: calc(100vw - 48px); left: 0; } .smart-assistant-fab-container { bottom: 16px; left: 16px; } }' +
+            '@media (max-width: 480px) { .sa-chat-panel { width: calc(100vw - 48px); left: 0; } .sa-chat-panel.sa-expanded { width: calc(100vw - 48px); } .smart-assistant-fab-container { bottom: 16px; left: 16px; } }' +
            '</style>',

        conversationId: null,
@@ -120,12 +137,14 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
        currentCaseId: null,
        currentCaseName: null,
        currentView: 'chat',
+        isExpanded: false,
        currentMemoryCategory: null,
        memoryData: null,

        events: {
            'click .sa-fab': function () { this.togglePanel(); },
            'click .sa-close-btn': function () { this.closePanel(); },
+            'click .sa-expand-btn': function () { this.toggleExpand(); },
            'click .sa-chat-send': function () { this.sendMessage(); },
            'click .sa-history-btn': function () { this.showHistory(); },
            'click .sa-new-btn': function () { this.startNewConversation(); },
@@ -141,11 +160,14 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
                var cat = $(e.currentTarget).data('category');
                this.filterMemory(cat);
            },
-            'keypress .sa-chat-input': function (e) {
+            'keydown .sa-chat-input': function (e) {
                if (e.key === 'Enter' && !e.shiftKey) { e.preventDefault(); this.sendMessage(); }
            },
            'input .sa-chat-input': function (e) {
                this.$el.find('.sa-chat-send').prop('disabled', !e.target.value.trim());
+                // Auto-grow textarea
+                e.target.style.height = 'auto';
+                e.target.style.height = Math.min(e.target.scrollHeight, 120) + 'px';
            },
            'click .sa-action-approve': function (e) {
                var $btn = $(e.currentTarget);
@@ -158,10 +180,22 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
        },

        afterRender: function () {
-            this.$el.find('.sa-chat-messages').attr('data-empty-text',
-                this.translate('Chat with the assistant', 'labels', 'SmartAssistant') || 'שוחח/י עם העוזר החכם');
-            this.loadAlertCount();
-            this._setupRouteListener();
+            var self = this;
+
+            Espo.Ajax.getRequest('SmartAssistant/action/status').then(function (result) {
+                if (!result.enabled) {
+                    self.$el.find('.sa-fab').hide();
+                    return;
+                }
+
+                self.$el.find('.sa-fab').show();
+                self.$el.find('.sa-chat-messages').attr('data-empty-text',
+                    self.translate('Chat with the assistant', 'labels', 'SmartAssistant') || 'שוחח/י עם שירה');
+                self.loadAlertCount();
+                self._setupRouteListener();
+            }).catch(function () {
+                self.$el.find('.sa-fab').hide();
+            });
        },

        _setupRouteListener: function () {
@@ -234,7 +268,26 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)

        closePanel: function () {
            this.isOpen = false;
-            this.$el.find('.sa-chat-panel').css('display', 'none');
+            this.isExpanded = false;
+            var $panel = this.$el.find('.sa-chat-panel');
+            $panel.removeClass('sa-expanded').css('display', 'none');
+            this.$el.find('.sa-expand-btn .fas').removeClass('fa-compress-alt').addClass('fa-expand-alt');
+        },
+
+        toggleExpand: function () {
+            this.isExpanded = !this.isExpanded;
+            var $panel = this.$el.find('.sa-chat-panel');
+            var $icon = this.$el.find('.sa-expand-btn .fas');
+
+            if (this.isExpanded) {
+                $panel.addClass('sa-expanded');
+                $icon.removeClass('fa-expand-alt').addClass('fa-compress-alt');
+            } else {
+                $panel.removeClass('sa-expanded');
+                $icon.removeClass('fa-compress-alt').addClass('fa-expand-alt');
+            }
+
+            this.scrollToBottom();
        },

        showChat: function () {
@@ -404,13 +457,22 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            var $btn = this.$el.find('.sa-chat-send');

            $messages.append('<div class="sa-msg sa-msg-user">' + this.escapeHtml(message) + '</div>');
+            var thinkingText = this.translate('Thinking', 'labels', 'SmartAssistant') || 'חושבת...';
            var $loading = $('<div class="sa-msg sa-msg-loading"><span class="fas fa-spinner fa-spin" style="margin-left: 5px;"></span> ' +
-                this.escapeHtml(this.translate('Thinking', 'labels', 'SmartAssistant') || 'חושב...') + '</div>');
+                '<span class="sa-thinking-text">' + this.escapeHtml(thinkingText) + '</span></div>');
            $messages.append($loading);
            this.scrollToBottom();

            $btn.prop('disabled', true);
-            $input.prop('disabled', true).val('');
+            $input.prop('disabled', true).val('').css('height', 'auto');
+
+            // After 60s, swap the spinner text to a "still working" hint so users
+            // know the longer requests (multi-tool flows) haven't stalled.
+            var slowHintText = this.translate('SlowHint', 'labels', 'SmartAssistant') ||
+                'חושבת... זה לוקח קצת יותר זמן כי אני מעבדת כמה מקורות במקביל';
+            var slowHintTimer = setTimeout(function () {
+                $loading.find('.sa-thinking-text').text(slowHintText);
+            }, 60000);

            var payload = {
                message: message,
@@ -421,31 +483,26 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
                payload.caseId = this.currentCaseId;
            }

-            Espo.Ajax.postRequest('SmartAssistant/action/chat', payload).then(function (response) {
+            Espo.Ajax.postRequest('SmartAssistant/action/chat', payload, {timeout: 600000}).then(function (response) {
+                clearTimeout(slowHintTimer);
                self.conversationId = response.conversationId;
                $loading.remove();

                $messages.append('<div class="sa-msg sa-msg-assistant">' + self.formatResponse(response.text) + '</div>');

-                // Render action items
-                if (response.actions && response.actions.length > 0) {
-                    response.actions.forEach(function (action) {
-                        var actionHtml = '<div class="sa-msg-action">' +
-                            '<span><span class="fas fa-bolt" style="color: #f57c00; margin-left: 4px;"></span>' +
-                            self.escapeHtml(action.displayText || action.tool) + '</span>' +
-                            '<div class="sa-action-btns">' +
-                            '<button class="btn btn-success btn-xs sa-action-approve" data-conversation-id="' + self.escapeHtml(response.conversationId) +
-                            '" data-action-id="' + self.escapeHtml(action.actionId) + '"><span class="fas fa-check"></span></button>' +
-                            '<button class="btn btn-danger btn-xs sa-action-reject" data-conversation-id="' + self.escapeHtml(response.conversationId) +
-                            '" data-action-id="' + self.escapeHtml(action.actionId) + '"><span class="fas fa-times"></span></button>' +
-                            '</div></div>';
-                        $messages.append(actionHtml);
+                // Auto-refresh panels if actions were executed
+                if (response.executedActions && response.executedActions.length > 0) {
+                    response.executedActions.forEach(function (action) {
+                        if (action.entityType) {
+                            self.refreshCurrentView(action.entityType);
+                        }
                    });
                }

                self.scrollToBottom();
                $input.prop('disabled', false).focus();
            }).catch(function () {
+                clearTimeout(slowHintTimer);
                $loading.remove();
                $messages.append('<div class="sa-msg sa-msg-error">' +
                    self.escapeHtml(self.translate('Error', 'labels', 'SmartAssistant') || 'שגיאה בתקשורת') + '</div>');
@@ -468,6 +525,10 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
                var cls = approved ? (result.success ? 'sa-msg-assistant' : 'sa-msg-error') : 'sa-msg-loading';
                $messages.append('<div class="sa-msg ' + cls + '">' + self.escapeHtml(msg) + '</div>');
                self.scrollToBottom();
+
+                if (approved && result.success) {
+                    self.refreshCurrentView(result.entityType);
+                }
            }).catch(function () {
                $messages.append('<div class="sa-msg sa-msg-error">שגיאה בביצוע הפעולה</div>');
                self.scrollToBottom();
@@ -595,11 +656,101 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)

        formatResponse: function (text) {
            if (!text) return '';
-            text = this.escapeHtml(text);
-            text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-            text = text.replace(/\n/g, '<br>');
-            text = text.replace(/^- (.+)/gm, '&bull; $1');
-            return text;
+
+            var self = this;
+            var LRM = '\u200E';
+
+            // Split into lines for table detection
+            var lines = text.split('\n');
+            var result = [];
+            var i = 0;
+
+            while (i < lines.length) {
+                // Detect markdown table: line with |, followed by separator |---|, followed by more | lines
+                if (lines[i].indexOf('|') !== -1 && i + 1 < lines.length && /^\|?[\s\-:|]+\|/.test(lines[i + 1])) {
+                    var tableLines = [];
+                    var j = i;
+
+                    // Collect all contiguous lines that contain |
+                    while (j < lines.length && lines[j].indexOf('|') !== -1) {
+                        tableLines.push(lines[j]);
+                        j++;
+                    }
+
+                    if (tableLines.length >= 2) {
+                        result.push(self.renderMarkdownTable(tableLines, LRM));
+                        i = j;
+                        continue;
+                    }
+                }
+
+                // Regular line — escape and format
+                var line = self.escapeHtml(lines[i]);
+                line = line.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+
+                // Headings
+                line = line.replace(/^### (.+)/, '<strong style="font-size: 14px;">$1</strong>');
+                line = line.replace(/^## (.+)/, '<strong style="font-size: 15px;">$1</strong>');
+
+                // List items
+                line = line.replace(/^[-*] (.+)/, '&bull; $1');
+
+                // Numbered lists
+                line = line.replace(/^(\d+)\. (.+)/, '$1. $2');
+
+                result.push(line);
+                i++;
+            }
+
+            return result.join('<br>');
+        },
+
+        renderMarkdownTable: function (lines, LRM) {
+            var self = this;
+
+            var parseRow = function (line) {
+                // Remove leading/trailing |, split by |
+                var trimmed = line.replace(/^\|/, '').replace(/\|$/, '');
+                return trimmed.split('|').map(function (cell) { return cell.trim(); });
+            };
+
+            // First line = headers
+            var headers = parseRow(lines[0]);
+
+            // Skip separator line (line[1])
+            // Remaining lines = data rows
+            var rows = [];
+            for (var i = 2; i < lines.length; i++) {
+                // Skip if it looks like another separator
+                if (/^[\s\-:|]+$/.test(lines[i].replace(/\|/g, ''))) continue;
+                rows.push(parseRow(lines[i]));
+            }
+
+            // Build HTML table with LRM for BiDi safety
+            var html = '<table class="sa-table" dir="rtl">';
+
+            // Header
+            html += '<thead><tr>';
+            headers.forEach(function (h) {
+                var escaped = self.escapeHtml(h).replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+                html += '<th>' + LRM + escaped + LRM + '</th>';
+            });
+            html += '</tr></thead>';
+
+            // Body
+            html += '<tbody>';
+            rows.forEach(function (row) {
+                html += '<tr>';
+                for (var c = 0; c < headers.length; c++) {
+                    var cell = row[c] !== undefined ? row[c] : '';
+                    var escaped = self.escapeHtml(cell).replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+                    html += '<td>' + LRM + escaped + LRM + '</td>';
+                }
+                html += '</tr>';
+            });
+            html += '</tbody></table>';
+
+            return html;
        },

        escapeHtml: function (text) {
@@ -608,5 +759,37 @@ define('modules/smart-assistant/views/floating-chat', ['view'], function (View)
            div.textContent = text;
            return div.innerHTML;
        },
+
+        refreshCurrentView: function (entityType) {
+            var mainView = this.getParentView();
+
+            while (mainView && mainView.getParentView()) {
+                mainView = mainView.getParentView();
+            }
+
+            if (!mainView) return;
+
+            var currentView = mainView.getView('main');
+
+            if (!currentView) return;
+
+            var recordView = currentView.getView('record');
+
+            if (recordView && recordView.model) {
+                recordView.model.trigger('update-all');
+            }
+
+            if (entityType === 'Task' || entityType === 'Meeting' || entityType === 'Call') {
+                var sideView = currentView.getView('side');
+
+                if (sideView) {
+                    var activities = sideView.getView('activities');
+                    var tasks = sideView.getView('tasks');
+
+                    if (activities && activities.actionRefresh) activities.actionRefresh();
+                    if (tasks && tasks.actionRefresh) tasks.actionRefresh();
+                }
+            }
+        },
    });
 });
@@ -5,7 +5,7 @@ define('modules/smart-assistant/views/stream/notes/smart-action', ['views/stream
        templateContent: '' +
            '<div class="sa-action-note sa-action-{{status}}" style="padding: 6px 12px; border-radius: 8px; direction: rtl; text-align: right; font-size: 13px;">' +
            '<span class="fas {{icon}}" style="margin-left: 6px;"></span>' +
-            '{{post}}' +
+            '{{{formattedPost}}}' +
            '</div>',

        data: function () {
@@ -13,6 +13,8 @@ define('modules/smart-assistant/views/stream/notes/smart-action', ['views/stream
            var noteData = this.model.get('data') || {};
            var status = noteData.status || 'executed';

+            data.post = this.model.get('post');
+            data.formattedPost = this.getHelper().escapeString(data.post || '');
            data.status = status;

            if (status === 'executed') {
@@ -5,11 +5,22 @@ define('modules/smart-assistant/views/stream/notes/smart-request', ['views/strea
        templateContent: '' +
            '<div style="background: #e3f2fd; padding: 8px 12px; border-radius: 8px; direction: rtl; text-align: right; font-size: 13px;">' +
            '<span class="fas fa-user" style="color: #1565c0; margin-left: 6px;"></span>' +
-            '{{post}}' +
+            '{{{formattedPost}}}' +
            '</div>',

-        setup: function () {
-            NoteView.prototype.setup.call(this);
+        data: function () {
+            var data = NoteView.prototype.data.call(this);
+
+            data.formattedPost = this.formatPost(this.model.get('post'));
+
+            return data;
+        },
+
+        formatPost: function (text) {
+            if (!text) return '';
+            text = this.getHelper().escapeString(text);
+            text = text.replace(/\n/g, '<br>');
+            return text;
        },
    });
 });
@@ -1,54 +0,0 @@
-<?php
-
-namespace Espo\Modules\SmartAssistant\Classes\FileStorage;
-
-use Espo\Core\Exceptions\Error;
-use Espo\Core\InjectableFactory;
-use Espo\Core\Utils\Config;
-use Espo\Core\Utils\Log;
-use Espo\Modules\NextCloudIntegration\Services\NextCloudService;
-
-class FileStorageFactory
-{
-    private Config $config;
-    private InjectableFactory $injectableFactory;
-    private Log $log;
-
-    public function __construct(Config $config, InjectableFactory $injectableFactory, Log $log)
-    {
-        $this->config = $config;
-        $this->injectableFactory = $injectableFactory;
-        $this->log = $log;
-    }
-
-    public function create(?string $userId = null): FileStorageInterface
-    {
-        $storageType = $this->config->get('assistantFileStorage', 'nextcloud');
-
-        return match ($storageType) {
-            'nextcloud' => $this->createNextCloud($userId),
-            'webdav' => $this->createWebDav(),
-            default => throw new Error("Unknown file storage type: {$storageType}"),
-        };
-    }
-
-    private function createNextCloud(?string $userId): NextCloudFileStorage
-    {
-        $nextCloudService = $this->injectableFactory->create(NextCloudService::class);
-        return new NextCloudFileStorage($nextCloudService->getClientForUser($userId));
-    }
-
-    private function createWebDav(): WebDavFileStorage
-    {
-        $url = $this->config->get('assistantWebDavUrl');
-        $user = $this->config->get('assistantWebDavUser');
-        $password = $this->config->get('assistantWebDavPassword');
-        $basePath = $this->config->get('assistantWebDavBasePath', '/webdav');
-
-        if (empty($url) || empty($user) || empty($password)) {
-            throw new Error('WebDAV file storage is not configured.');
-        }
-
-        return new WebDavFileStorage($url, $user, $password, $basePath);
-    }
-}
@@ -1,12 +0,0 @@
-<?php
-
-namespace Espo\Modules\SmartAssistant\Classes\FileStorage;
-
-interface FileStorageInterface
-{
-    public function listFolder(string $path): array;
-    public function downloadFile(string $path): string;
-    public function move(string $source, string $destination): bool;
-    public function createFolder(string $path): bool;
-    public function exists(string $path): bool;
-}
@@ -1,21 +0,0 @@
-<?php
-
-namespace Espo\Modules\SmartAssistant\Classes\FileStorage;
-
-use Espo\Modules\NextCloudIntegration\Classes\NextCloud\Client;
-
-class NextCloudFileStorage implements FileStorageInterface
-{
-    private Client $client;
-
-    public function __construct(Client $client)
-    {
-        $this->client = $client;
-    }
-
-    public function listFolder(string $path): array { return $this->client->listFolder($path); }
-    public function downloadFile(string $path): string { return $this->client->downloadFile($path); }
-    public function move(string $source, string $destination): bool { return $this->client->move($source, $destination); }
-    public function createFolder(string $path): bool { return $this->client->createFolderRecursive($path); }
-    public function exists(string $path): bool { return $this->client->exists($path); }
-}
@@ -1,234 +0,0 @@
-<?php
-
-namespace Espo\Modules\SmartAssistant\Classes\FileStorage;
-
-use Espo\Core\Exceptions\Error;
-
-/**
- * Generic WebDAV file storage adapter.
- * Works with Synology NAS, ownCloud, and any standard WebDAV server.
- * Uses only DAV-standard operations (no NextCloud/OCS-specific extensions).
- */
-class WebDavFileStorage implements FileStorageInterface
-{
-    private string $baseUrl;
-    private string $username;
-    private string $password;
-    private string $webdavPath;
-
-    public function __construct(
-        string $baseUrl,
-        string $username,
-        string $password,
-        string $webdavPath = '/webdav'
-    ) {
-        $this->baseUrl = rtrim($baseUrl, '/');
-        $this->username = $username;
-        $this->password = $password;
-        $this->webdavPath = $webdavPath;
-    }
-
-    public function listFolder(string $path): array
-    {
-        $propfindXml = '<?xml version="1.0" encoding="UTF-8"?>
-            <d:propfind xmlns:d="DAV:">
-                <d:prop>
-                    <d:getlastmodified/>
-                    <d:getetag/>
-                    <d:getcontenttype/>
-                    <d:getcontentlength/>
-                    <d:resourcetype/>
-                </d:prop>
-            </d:propfind>';
-
-        $response = $this->request('PROPFIND', $path, $propfindXml, [
-            'Content-Type: application/xml',
-            'Depth: 1',
-        ]);
-
-        if ($response['status'] !== 207) {
-            throw new Error("Failed to list folder: HTTP " . $response['status']);
-        }
-
-        return $this->parsePropfindResponse($response['body'], $path);
-    }
-
-    public function downloadFile(string $path): string
-    {
-        $response = $this->request('GET', $path);
-
-        if ($response['status'] !== 200) {
-            throw new Error("Failed to download file: HTTP " . $response['status']);
-        }
-
-        return $response['body'];
-    }
-
-    public function move(string $source, string $destination): bool
-    {
-        $destUrl = $this->buildUrl($destination);
-
-        $response = $this->request('MOVE', $source, null, [
-            'Destination: ' . $destUrl,
-            'Overwrite: F',
-        ]);
-
-        if ($response['status'] !== 201 && $response['status'] !== 204) {
-            throw new Error("Failed to move: HTTP " . $response['status']);
-        }
-
-        return true;
-    }
-
-    public function createFolder(string $path): bool
-    {
-        $parts = array_filter(explode('/', $path));
-        $currentPath = '';
-
-        foreach ($parts as $part) {
-            $currentPath .= '/' . $part;
-            $response = $this->request('MKCOL', $currentPath);
-
-            // 201 = created, 405 = already exists
-            if ($response['status'] !== 201 && $response['status'] !== 405) {
-                throw new Error("Failed to create folder: HTTP " . $response['status']);
-            }
-        }
-
-        return true;
-    }
-
-    public function exists(string $path): bool
-    {
-        try {
-            $response = $this->request('PROPFIND', $path, null, ['Depth: 0']);
-            return $response['status'] === 207;
-        } catch (\Exception $e) {
-            return false;
-        }
-    }
-
-    private function buildUrl(string $path): string
-    {
-        $pathParts = explode('/', ltrim($path, '/'));
-        $encodedParts = array_map('rawurlencode', $pathParts);
-
-        return $this->baseUrl . $this->webdavPath . '/' . implode('/', $encodedParts);
-    }
-
-    /**
-     * @return array{status: int, body: string}
-     */
-    private function request(
-        string $method,
-        string $path,
-        ?string $body = null,
-        array $headers = []
-    ): array {
-        $url = $this->buildUrl($path);
-
-        $ch = curl_init();
-
-        $allHeaders = array_merge([
-            'Authorization: Basic ' . base64_encode($this->username . ':' . $this->password),
-        ], $headers);
-
-        curl_setopt_array($ch, [
-            CURLOPT_URL => $url,
-            CURLOPT_CUSTOMREQUEST => $method,
-            CURLOPT_RETURNTRANSFER => true,
-            CURLOPT_HTTPHEADER => $allHeaders,
-            CURLOPT_TIMEOUT => 120,
-            CURLOPT_SSL_VERIFYPEER => true,
-        ]);
-
-        if ($body !== null) {
-            curl_setopt($ch, CURLOPT_POSTFIELDS, $body);
-        }
-
-        $responseBody = curl_exec($ch);
-        $httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
-        $curlError = curl_error($ch);
-        curl_close($ch);
-
-        if ($curlError) {
-            throw new Error("WebDAV connection error: $curlError");
-        }
-
-        return [
-            'status' => $httpCode,
-            'body' => $responseBody,
-        ];
-    }
-
-    private function parsePropfindResponse(string $xml, string $basePath): array
-    {
-        $items = [];
-        $normalizedBasePath = '/' . trim($basePath, '/');
-
-        $doc = new \DOMDocument();
-        $doc->loadXML($xml);
-
-        $xpath = new \DOMXPath($doc);
-        $xpath->registerNamespace('d', 'DAV:');
-
-        $responses = $xpath->query('//d:response');
-
-        foreach ($responses as $response) {
-            $hrefNodes = $xpath->query('d:href', $response);
-            if ($hrefNodes->length === 0) {
-                continue;
-            }
-
-            $href = urldecode($hrefNodes->item(0)->textContent);
-
-            // Extract relative path by removing webdav prefix
-            $relativePath = $href;
-            $webdavPrefix = $this->webdavPath . '/';
-            if (($pos = strpos($href, $webdavPrefix)) !== false) {
-                $relativePath = substr($href, $pos + strlen($webdavPrefix));
-            }
-            $relativePath = '/' . trim($relativePath, '/');
-
-            // Skip the queried folder itself
-            if ($relativePath === $normalizedBasePath || $relativePath === $normalizedBasePath . '/') {
-                continue;
-            }
-
-            $propstat = $xpath->query('d:propstat/d:prop', $response)->item(0);
-            if (!$propstat) {
-                continue;
-            }
-
-            $resourceType = $xpath->query('d:resourcetype/d:collection', $propstat);
-            $isFolder = $resourceType->length > 0;
-
-            $contentLength = $xpath->query('d:getcontentlength', $propstat);
-            $size = $contentLength->length > 0 ? (int) $contentLength->item(0)->textContent : null;
-
-            $lastModified = $xpath->query('d:getlastmodified', $propstat);
-            $modified = $lastModified->length > 0 ? $lastModified->item(0)->textContent : null;
-
-            $contentType = $xpath->query('d:getcontenttype', $propstat);
-            $mimeType = $contentType->length > 0 ? $contentType->item(0)->textContent : null;
-
-            $items[] = [
-                'name' => basename($relativePath),
-                'path' => $relativePath,
-                'isFolder' => $isFolder,
-                'size' => $size,
-                'mimeType' => $isFolder ? 'folder' : $mimeType,
-                'modified' => $modified,
-            ];
-        }
-
-        usort($items, function ($a, $b) {
-            if ($a['isFolder'] !== $b['isFolder']) {
-                return $b['isFolder'] <=> $a['isFolder'];
-            }
-            return strcasecmp($a['name'], $b['name']);
-        });
-
-        return $items;
-    }
-}
@@ -0,0 +1,10 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Controllers;
+
+/**
+ * Standard CRUD over /api/v1/AssistantPrompt. Pattern matches AssistantRule.
+ */
+class AssistantPrompt extends \Espo\Core\Controllers\Record
+{
+}
@@ -0,0 +1,16 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Controllers;
+
+/**
+ * Exposes the AssistantRule entity over the standard REST API
+ * (GET/POST/PUT/DELETE /api/v1/AssistantRule).
+ *
+ * Without this controller class EspoCRM responds 404 "Controller does not exist"
+ * even when the entity, object, and acl flags in scopes/AssistantRule.json are
+ * set. Inheriting from Record gives us the full CRUD surface — list/search,
+ * read, create, update, delete — with ACL enforcement.
+ */
+class AssistantRule extends \Espo\Core\Controllers\Record
+{
+}
@@ -0,0 +1,10 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Controllers;
+
+/**
+ * Standard CRUD over /api/v1/AssistantSkill. Pattern matches AssistantRule.
+ */
+class AssistantSkill extends \Espo\Core\Controllers\Record
+{
+}
@@ -0,0 +1,17 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Controllers;
+
+/**
+ * Standard CRUD over /api/v1/CaseMemory.
+ *
+ * Until SmartAssistant 2.10.0 the CaseMemory entity was created via
+ * CaseMemoryService::createMemory and listed via Case relation panels —
+ * never via the bare REST endpoint. Flipping `tab: true` exposes the
+ * navbar list view, which uses GET /api/v1/CaseMemory and needs this
+ * Controller class to exist (otherwise EspoCRM returns 404 "Controller
+ * does not exist"). Same pattern as the AssistantRule fix shipped in 2.9.2.
+ */
+class CaseMemory extends \Espo\Core\Controllers\Record
+{
+}
@@ -9,17 +9,25 @@ use Espo\Core\Exceptions\Forbidden;
 use Espo\Core\InjectableFactory;
 use Espo\Core\Acl;
 use Espo\Modules\SmartAssistant\Services\SmartAssistantService;
+use Espo\Modules\SmartAssistant\Services\ActionExecutor;
 use Espo\Modules\SmartAssistant\Services\CaseMemoryService;
+use Espo\Modules\SmartAssistant\Services\DocumentAnalyzer;
+use Espo\Modules\SmartAssistant\Services\GenericTemplateGenerator;
+use Espo\Modules\SmartAssistant\Services\FreeDocumentGenerator;
+use Espo\Modules\SmartAssistant\Services\CaseFolderManager;
+use Espo\Entities\User;

 class SmartAssistant
 {
    private InjectableFactory $injectableFactory;
    private Acl $acl;
+    private User $user;

-    public function __construct(InjectableFactory $injectableFactory, Acl $acl)
+    public function __construct(InjectableFactory $injectableFactory, Acl $acl, User $user)
    {
        $this->injectableFactory = $injectableFactory;
        $this->acl = $acl;
+        $this->user = $user;
    }

    private function getService(): SmartAssistantService
@@ -34,6 +42,11 @@ class SmartAssistant
        }
    }

+    public function getActionStatus(Request $request, Response $response): array
+    {
+        return $this->getService()->getStatus();
+    }
+
    public function postActionChat(Request $request, Response $response): array
    {
        $this->checkAccess();
@@ -164,4 +177,326 @@ class SmartAssistant
            'id' => $entry->get('id'),
        ];
    }
+
+    public function postActionExecuteTool(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        if (empty($data->tool)) {
+            throw new BadRequest('tool is required.');
+        }
+
+        $tool = $data->tool;
+        $params = json_decode(json_encode($data->params ?? []), true) ?? [];
+        $caseId = $data->caseId ?? null;
+
+        $executor = $this->injectableFactory->create(ActionExecutor::class);
+
+        return $executor->execute($tool, $params, $caseId, $this->user->getId());
+    }
+
+    public function postActionReadDocument(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $filePath = $data->filePath ?? null;
+        if (empty($filePath)) {
+            throw new BadRequest('filePath is required.');
+        }
+
+        $maxLength = isset($data->maxLength) ? (int) $data->maxLength : null;
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $text = $analyzer->extractFullText($filePath, $maxLength);
+
+        return [
+            'success' => $text !== null,
+            'text' => $text,
+            'fileName' => basename($filePath),
+            'charCount' => $text !== null ? mb_strlen($text) : 0,
+        ];
+    }
+
+    public function postActionGetDocumentBytes(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $filePath = $data->filePath ?? null;
+        if (empty($filePath)) {
+            throw new BadRequest('filePath is required.');
+        }
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        return $analyzer->getDocumentBytes($filePath);
+    }
+
+    public function postActionReadMultipleDocuments(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $filePaths = $data->filePaths ?? [];
+        if (empty($filePaths)) {
+            throw new BadRequest('filePaths is required (array of file paths).');
+        }
+
+        $maxPerFile = isset($data->maxCharsPerFile) ? (int) $data->maxCharsPerFile : 50000;
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $results = $analyzer->extractMultipleDocuments((array) $filePaths, $maxPerFile);
+
+        return [
+            'success' => true,
+            'documents' => $results,
+        ];
+    }
+
+    public function postActionBatchRename(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $renames = $data->renames ?? [];
+        if (empty($renames)) {
+            throw new BadRequest('renames is required (array of {sourcePath, newName}).');
+        }
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $results = [];
+        $successCount = 0;
+
+        foreach ($renames as $rename) {
+            $rename = (array) $rename;
+            $sourcePath = $rename['sourcePath'] ?? null;
+            $newName = $rename['newName'] ?? null;
+
+            if (!$sourcePath || !$newName) {
+                $results[] = ['success' => false, 'error' => 'Missing sourcePath or newName'];
+                continue;
+            }
+
+            try {
+                $result = $analyzer->renameDocument($sourcePath, $newName);
+                $results[] = ['success' => true, 'oldName' => $result['oldName'], 'newName' => $result['newName']];
+                $successCount++;
+            } catch (\Exception $e) {
+                $results[] = ['success' => false, 'oldName' => basename($sourcePath), 'error' => $e->getMessage()];
+            }
+        }
+
+        return [
+            'success' => true,
+            'totalCount' => count($renames),
+            'successCount' => $successCount,
+            'results' => $results,
+        ];
+    }
+
+    public function postActionListDocuments(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        if (empty($caseId)) {
+            throw new BadRequest('caseId is required.');
+        }
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        return $analyzer->listDocumentsRecursive($caseId);
+    }
+
+    public function postActionBrowseFolder(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $path = $data->path ?? null;
+        if ($path === null) {
+            throw new BadRequest('path is required.');
+        }
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        return [
+            'path' => $path,
+            'entries' => $analyzer->browseFolder((string) $path),
+        ];
+    }
+
+    public function postActionFindCaseFolder(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $query = $data->query ?? null;
+        if (empty($query)) {
+            throw new BadRequest('query is required.');
+        }
+
+        $limit = isset($data->limit) ? max(1, min((int) $data->limit, 50)) : 20;
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        return [
+            'query' => $query,
+            'matches' => $analyzer->findCaseFolder((string) $query, $limit),
+        ];
+    }
+
+    public function postActionSetCaseFolderPath(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        if (!$this->acl->checkScope('Case', 'edit')) {
+            throw new Forbidden('No edit access to Case.');
+        }
+
+        $data = $request->getParsedBody();
+        $caseId = $data->caseId ?? null;
+        $path = $data->path ?? null;
+
+        if (empty($caseId) || empty($path)) {
+            throw new BadRequest('caseId and path are required.');
+        }
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        return $analyzer->setCaseFolderPath((string) $caseId, (string) $path);
+    }
+
+    public function postActionGenerateFromTemplate(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $templateId = $data->templateId ?? null;
+        $caseId = $data->caseId ?? null;
+
+        if (empty($templateId)) {
+            throw new BadRequest('templateId is required.');
+        }
+        if (empty($caseId)) {
+            throw new BadRequest('caseId is required.');
+        }
+
+        $documentSubject = $data->documentSubject ?? null;
+        $customPlaceholders = (array) ($data->customPlaceholders ?? []);
+
+        $generator = $this->injectableFactory->create(GenericTemplateGenerator::class);
+
+        return $generator->generate($templateId, $caseId, $documentSubject, $customPlaceholders);
+    }
+
+    public function postActionCreateDocument(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        $title = $data->title ?? null;
+        $body = $data->body ?? null;
+
+        if (empty($caseId)) {
+            throw new BadRequest('caseId is required.');
+        }
+        if (empty($title)) {
+            throw new BadRequest('title is required.');
+        }
+        if (empty($body)) {
+            throw new BadRequest('body is required.');
+        }
+
+        $documentType = $data->documentType ?? 'letter';
+        $recipient = $data->recipient ?? null;
+
+        $generator = $this->injectableFactory->create(FreeDocumentGenerator::class);
+
+        return $generator->generate($caseId, $title, $body, $documentType, $recipient);
+    }
+
+    public function postActionWriteToFolder(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        $relPath = $data->relPath ?? null;
+        $contentBase64 = $data->contentBase64 ?? null;
+
+        if (empty($caseId)) throw new BadRequest('caseId is required.');
+        if (empty($relPath)) throw new BadRequest('relPath is required.');
+        if (!isset($contentBase64)) throw new BadRequest('contentBase64 is required.');
+
+        $content = base64_decode((string) $contentBase64, true);
+        if ($content === false) {
+            throw new BadRequest('contentBase64 is not valid base64.');
+        }
+
+        $manager = $this->injectableFactory->create(CaseFolderManager::class);
+        return $manager->writeFile($caseId, $relPath, $content);
+    }
+
+    public function postActionCreateFolder(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        $relPath = $data->relPath ?? null;
+
+        if (empty($caseId)) throw new BadRequest('caseId is required.');
+        if (empty($relPath)) throw new BadRequest('relPath is required.');
+
+        $manager = $this->injectableFactory->create(CaseFolderManager::class);
+        return $manager->createFolder($caseId, $relPath);
+    }
+
+    public function postActionRenameItem(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        $currentRelPath = $data->currentRelPath ?? null;
+        $newName = $data->newName ?? null;
+
+        if (empty($caseId)) throw new BadRequest('caseId is required.');
+        if (empty($currentRelPath)) throw new BadRequest('currentRelPath is required.');
+        if (empty($newName)) throw new BadRequest('newName is required.');
+
+        $manager = $this->injectableFactory->create(CaseFolderManager::class);
+        return $manager->renameItem($caseId, $currentRelPath, $newName);
+    }
+
+    public function postActionMoveItem(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        $sourceRelPath = $data->sourceRelPath ?? null;
+        $targetRelPath = $data->targetRelPath ?? null;
+
+        if (empty($caseId)) throw new BadRequest('caseId is required.');
+        if (empty($sourceRelPath)) throw new BadRequest('sourceRelPath is required.');
+        if (empty($targetRelPath)) throw new BadRequest('targetRelPath is required.');
+
+        $manager = $this->injectableFactory->create(CaseFolderManager::class);
+        return $manager->moveItem($caseId, $sourceRelPath, $targetRelPath);
+    }
+
+    public function postActionMarkForDeletion(Request $request, Response $response): array
+    {
+        $this->checkAccess();
+        $data = $request->getParsedBody();
+
+        $caseId = $data->caseId ?? null;
+        $fileRelPath = $data->fileRelPath ?? null;
+
+        if (empty($caseId)) throw new BadRequest('caseId is required.');
+        if (empty($fileRelPath)) throw new BadRequest('fileRelPath is required.');
+
+        $manager = $this->injectableFactory->create(CaseFolderManager::class);
+        return $manager->markForDeletion($caseId, $fileRelPath);
+    }
 }
@@ -0,0 +1,13 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Controllers;
+
+/**
+ * Standard CRUD over /api/v1/UserProfile.
+ *
+ * Pattern matches AssistantRule.php — without this class EspoCRM returns
+ * 404 "Controller does not exist" even when the entity is fully defined.
+ */
+class UserProfile extends \Espo\Core\Controllers\Record
+{
+}
@@ -0,0 +1,22 @@
+{
+    "labels": {
+        "Create AssistantRule": "Create Rule"
+    },
+    "fields": {
+        "name": "Name",
+        "rule": "Rule",
+        "scope": "Scope",
+        "isActive": "Active",
+        "createdAt": "Created At",
+        "modifiedAt": "Modified At",
+        "createdBy": "Created By",
+        "modifiedBy": "Modified By"
+    },
+    "options": {
+        "scope": {
+            "global": "Global",
+            "case": "Case Mode",
+            "office": "Office Mode"
+        }
+    }
+}
@@ -1,10 +1,12 @@
 {
    "scopeNames": {
        "CaseMemory": "Case Memory",
+        "AssistantRule": "Assistant Rule",
        "SmartAssistant": "Smart Assistant"
    },
    "scopeNamesPlural": {
        "CaseMemory": "Case Memories",
+        "AssistantRule": "Assistant Rules",
        "SmartAssistant": "Smart Assistant"
    }
 }
@@ -3,6 +3,7 @@
    "fields": {
        "webhookUrl": "Webhook URL",
        "apiKey": "API Key",
+        "espocrmApiKey": "EspoCRM API Key",
        "maxMessagesPerHour": "Max Messages Per Hour",
        "inactivityWarningDays": "Inactivity Warning Days",
        "inactivityCriticalDays": "Inactivity Critical Days",
@@ -11,6 +11,7 @@
        "No previous conversations": "No previous conversations",
        "Ask the assistant...": "Ask the assistant...",
        "Thinking": "Thinking...",
+        "SlowHint": "Still thinking… this one is taking a bit longer because I'm processing multiple sources",
        "Error": "Communication error",
        "Back": "Back",
        "Chat with the assistant": "Chat with the assistant",
@@ -0,0 +1,30 @@
+{
+    "labels": {
+        "Create AssistantPrompt": "צור פרומפט חדש"
+    },
+    "fields": {
+        "name": "שם תיאורי",
+        "key": "מפתח (key)",
+        "description": "תיאור — מה הסעיף הזה עושה",
+        "mode": "מצב",
+        "displayOrder": "סדר הצגה",
+        "content": "תוכן הפרומפט",
+        "isActive": "פעיל",
+        "createdAt": "נוצר",
+        "modifiedAt": "עודכן"
+    },
+    "options": {
+        "mode": {
+            "both": "תיק + משרד",
+            "case": "תיק בלבד",
+            "office": "משרד בלבד"
+        }
+    },
+    "tooltips": {
+        "key": "המפתח שדרכו shira-hermes שולפת את הסעיף הזה. שמות מוכרים: tool_rules, legal_assistance, personality_case, personality_office, writing_style, other_rules_case, other_rules_office. שינוי שם המפתח של סעיף קיים יגרום לכך ש-fallback ל-default יחזור.",
+        "mode": "אם 'both' — מופיע בכל סשן. 'case' — רק כשנפתח תיק. 'office' — רק במסך המשרד הכללי.",
+        "displayOrder": "מספר נמוך = מופיע מוקדם יותר ב-prompt. ברירת מחדל 100.",
+        "content": "הטקסט שיוזרק ל-system prompt. תמיכה ב-RTL אוטומטית. שורה ריקה מסמנת default — קוד ה-Python יחזור לערך המקורי.",
+        "isActive": "כיבוי = הסעיף מתעלם, fallback ל-default מהקוד."
+    }
+}
@@ -0,0 +1,22 @@
+{
+    "labels": {
+        "Create AssistantRule": "הוסף כלל"
+    },
+    "fields": {
+        "name": "שם",
+        "rule": "כלל",
+        "scope": "היקף",
+        "isActive": "פעיל",
+        "createdAt": "נוצר בתאריך",
+        "modifiedAt": "עודכן בתאריך",
+        "createdBy": "נוצר על ידי",
+        "modifiedBy": "עודכן על ידי"
+    },
+    "options": {
+        "scope": {
+            "global": "גלובלי",
+            "case": "מצב תיק",
+            "office": "מצב משרד"
+        }
+    }
+}
@@ -0,0 +1,21 @@
+{
+    "labels": {
+        "Create AssistantSkill": "צור מיומנות חדשה"
+    },
+    "fields": {
+        "name": "שם",
+        "description": "תיאור קצר",
+        "triggers": "מילות הפעלה",
+        "content": "תוכן המיומנות (Markdown)",
+        "version": "גרסה",
+        "isActive": "פעיל",
+        "createdAt": "נוצר",
+        "modifiedAt": "עודכן"
+    },
+    "tooltips": {
+        "name": "שם ייחודי (snake-case או kebab-case). למשל direct-access-report-flow.",
+        "description": "משפט קצר: מתי כדאי לשירה להפעיל את המיומנות.",
+        "triggers": "מילים/ביטויים שבהם המיומנות צריכה להופיע — מופרדים בפסיק.",
+        "content": "ה-Markdown המלא של המיומנות. שירה תקרא אותו דרך read_skill כשהיא צריכה אותו."
+    }
+}
@@ -0,0 +1,9 @@
+{
+    "fields": {
+        "markedForDeletionAt": "סומן למחיקה בתאריך",
+        "markedForDeletionBy": "סומן למחיקה על ידי"
+    },
+    "tooltips": {
+        "markedForDeletionAt": "מסמך זה סומן למחיקה על ידי שירה ומחכה לאישור ידני של עו\"ד למחיקה הפיזית."
+    }
+}
@@ -1,10 +1,18 @@
 {
    "scopeNames": {
        "CaseMemory": "זיכרון תיק",
+        "AssistantRule": "כלל התנהגות",
+        "UserProfile": "פרופיל משתמש",
+        "AssistantSkill": "מיומנות שירה",
+        "AssistantPrompt": "פרומפט שירה",
        "SmartAssistant": "עוזר חכם"
    },
    "scopeNamesPlural": {
        "CaseMemory": "זיכרונות תיקים",
+        "AssistantRule": "כללי התנהגות",
+        "UserProfile": "פרופילי משתמשים",
+        "AssistantSkill": "מיומנויות שירה",
+        "AssistantPrompt": "פרומפטים של שירה",
        "SmartAssistant": "עוזר חכם"
    }
 }
@@ -3,6 +3,7 @@
    "fields": {
        "webhookUrl": "כתובת Webhook",
        "apiKey": "מפתח API",
+        "espocrmApiKey": "מפתח API של EspoCRM",
        "maxMessagesPerHour": "מקסימום הודעות לשעה",
        "inactivityWarningDays": "ימים לאזהרת חוסר פעילות",
        "inactivityCriticalDays": "ימים לאזהרה קריטית",
@@ -1,19 +1,20 @@
 {
    "labels": {
-        "Smart Assistant": "עוזר חכם",
+        "Smart Assistant": "שירה",
        "Office Mode": "מצב משרד",
        "Case Mode": "מצב תיק",
-        "Add Memory": "הוסף זיכרון",
-        "Search Memory": "חפש בזיכרון",
+        "Add Memory": "הוספת זיכרון",
+        "Search Memory": "חיפוש בזיכרון",
        "New Conversation": "שיחה חדשה",
        "Conversation History": "היסטוריית שיחות",
        "Previous Conversations": "שיחות קודמות",
        "No previous conversations": "אין שיחות קודמות",
-        "Ask the assistant...": "שאל/י את העוזר...",
-        "Thinking": "חושב...",
+        "Ask the assistant...": "שאל/י את שירה...",
+        "Thinking": "חושבת...",
+        "SlowHint": "חושבת... זה לוקח קצת יותר זמן כי אני מעבדת כמה מקורות במקביל",
        "Error": "שגיאה בתקשורת",
        "Back": "חזרה",
-        "Chat with the assistant": "שוחח/י עם העוזר החכם",
+        "Chat with the assistant": "שוחח/י עם שירה",
        "Case Memory": "זיכרון תיק",
        "Pin": "הצמד",
        "Unpin": "הסר הצמדה",
@@ -0,0 +1,18 @@
+{
+    "labels": {
+        "Create UserProfile": "צור פרופיל משתמש"
+    },
+    "fields": {
+        "name": "שם",
+        "user": "משתמש",
+        "content": "תוכן הפרופיל",
+        "isActive": "פעיל",
+        "createdAt": "נוצר",
+        "modifiedAt": "עודכן",
+        "createdBy": "נוצר על ידי",
+        "modifiedBy": "עודכן על ידי"
+    },
+    "tooltips": {
+        "content": "טקסט חופשי שמוזרק ל-prompt של שירה תחת '=== ABOUT THIS USER ===' לכל שיחה של המשתמש הזה. שמור עובדות מפתח: תפקיד, תחומי התמחות, העדפות תקשורת, נושאי טיק שמטופלים."
+    }
+}
@@ -0,0 +1,17 @@
+[
+    {
+        "label": "Overview",
+        "rows": [
+            [{"name": "name"}, {"name": "key"}],
+            [{"name": "mode"}, {"name": "displayOrder"}],
+            [{"name": "isActive"}, false],
+            [{"name": "description", "fullWidth": true}]
+        ]
+    },
+    {
+        "label": "Prompt",
+        "rows": [
+            [{"name": "content", "fullWidth": true}]
+        ]
+    }
+]
@@ -0,0 +1,8 @@
+[
+    {"name": "name", "link": true},
+    {"name": "key"},
+    {"name": "mode"},
+    {"name": "displayOrder"},
+    {"name": "isActive"},
+    {"name": "modifiedAt"}
+]
@@ -0,0 +1,11 @@
+[
+    {
+        "label": "Overview",
+        "rows": [
+            [{"name": "name"}, {"name": "scope"}],
+            [{"name": "isActive"}, false],
+            [{"name": "rule", "fullWidth": true}],
+            [{"name": "createdAt"}, {"name": "createdBy"}]
+        ]
+    }
+]
@@ -0,0 +1,7 @@
+[
+    {"name": "name", "width": 35, "link": true},
+    {"name": "rule", "width": 30},
+    {"name": "scope", "width": 10},
+    {"name": "isActive", "width": 10},
+    {"name": "createdAt", "width": 15}
+]
@@ -0,0 +1,17 @@
+[
+    {
+        "label": "Overview",
+        "rows": [
+            [{"name": "name"}, {"name": "version"}],
+            [{"name": "description", "fullWidth": true}],
+            [{"name": "triggers", "fullWidth": true}],
+            [{"name": "isActive"}, false]
+        ]
+    },
+    {
+        "label": "Skill",
+        "rows": [
+            [{"name": "content", "fullWidth": true}]
+        ]
+    }
+]
@@ -0,0 +1,7 @@
+[
+    {"name": "name", "link": true},
+    {"name": "description"},
+    {"name": "isActive"},
+    {"name": "version"},
+    {"name": "modifiedAt"}
+]
@@ -0,0 +1,15 @@
+[
+    {
+        "label": "Overview",
+        "rows": [
+            [{"name": "name"}, {"name": "user"}],
+            [{"name": "isActive"}, false]
+        ]
+    },
+    {
+        "label": "Profile",
+        "rows": [
+            [{"name": "content", "fullWidth": true}]
+        ]
+    }
+]
@@ -0,0 +1,6 @@
+[
+    {"name": "name", "link": true},
+    {"name": "user", "link": true},
+    {"name": "isActive"},
+    {"name": "modifiedAt"}
+]
@@ -0,0 +1,37 @@
+{
+    "shiraManagement": {
+        "label": "ניהול שירה",
+        "itemList": [
+            {
+                "url": "#AssistantPrompt",
+                "label": "פרומפטים",
+                "iconClass": "fas fa-file-code",
+                "description": "שינוי הסעיפים שמוזרקים ל-system prompt של שירה. עריכה כאן מחליפה את ברירות-המחדל בקוד."
+            },
+            {
+                "url": "#AssistantRule",
+                "label": "כללי התנהגות",
+                "iconClass": "fas fa-list-check",
+                "description": "כללים גלובליים/לפי מצב שיופיעו תחת '=== BEHAVIORAL RULES (MUST FOLLOW) ===' של ה-system prompt."
+            },
+            {
+                "url": "#AssistantSkill",
+                "label": "מיומנויות (Skills)",
+                "iconClass": "fas fa-magic",
+                "description": "תהליכי עבודה מוכנים שהמודל יכול להפעיל. כל מיומנות פעילה מופיעה ב-context."
+            },
+            {
+                "url": "#UserProfile",
+                "label": "פרופילי משתמשים",
+                "iconClass": "fas fa-user-cog",
+                "description": "פרופיל אישי לכל עורך/ת דין. מופיע ב-system prompt תחת '=== ABOUT THIS USER ==='."
+            },
+            {
+                "url": "#CaseMemory",
+                "label": "זיכרון תיקים",
+                "iconClass": "fas fa-brain",
+                "description": "כל רשומות הזיכרון מכל התיקים. גישה ישירה לחיפוש/עריכה — לצד כניסה רגילה מתוך כל תיק."
+            }
+        ]
+    }
+}
@@ -0,0 +1,5 @@
+{
+    "controller": "controllers/record",
+    "color": "#d99848",
+    "iconClass": "fas fa-file-code"
+}
@@ -0,0 +1,5 @@
+{
+    "controller": "controllers/record",
+    "color": "#aa72b3",
+    "iconClass": "fas fa-magic"
+}
@@ -0,0 +1,7 @@
+{
+    "itemViews": {
+        "SmartRequest": "modules/smart-assistant/views/stream/notes/smart-request",
+        "SmartResponse": "modules/smart-assistant/views/stream/notes/smart-response",
+        "SmartAction": "modules/smart-assistant/views/stream/notes/smart-action"
+    }
+}
@@ -0,0 +1,7 @@
+{
+    "controller": "controllers/record",
+    "boolFilterList": ["onlyMy"],
+    "filterList": [{"name": "active"}, {"name": "inactive"}],
+    "color": "#7c8caf",
+    "iconClass": "fas fa-user-cog"
+}
@@ -0,0 +1,76 @@
+{
+    "fields": {
+        "name": {
+            "type": "varchar",
+            "maxLength": 200,
+            "required": true,
+            "trim": true
+        },
+        "key": {
+            "type": "varchar",
+            "maxLength": 100,
+            "required": true,
+            "trim": true,
+            "lowerCase": true
+        },
+        "description": {
+            "type": "varchar",
+            "maxLength": 500
+        },
+        "mode": {
+            "type": "enum",
+            "options": ["both", "case", "office"],
+            "default": "both",
+            "required": true,
+            "style": {
+                "both": "primary",
+                "case": "info",
+                "office": "warning"
+            }
+        },
+        "displayOrder": {
+            "type": "int",
+            "default": 100,
+            "min": 0
+        },
+        "content": {
+            "type": "text",
+            "required": true,
+            "view": "smart-assistant:views/fields/prompt-editor",
+            "lengthOfMaxDisplay": 600
+        },
+        "isActive": {
+            "type": "bool",
+            "default": true
+        },
+        "createdAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "modifiedAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "createdBy": {
+            "type": "link",
+            "readOnly": true
+        },
+        "modifiedBy": {
+            "type": "link",
+            "readOnly": true
+        }
+    },
+    "links": {
+        "createdBy": {"type": "belongsTo", "entity": "User"},
+        "modifiedBy": {"type": "belongsTo", "entity": "User"}
+    },
+    "collection": {
+        "orderBy": "displayOrder",
+        "order": "asc",
+        "textFilterFields": ["name", "key", "description", "content"]
+    },
+    "indexes": {
+        "key": {"columns": ["key", "deleted"], "unique": true},
+        "modeActive": {"columns": ["mode", "isActive", "deleted"]}
+    }
+}
@@ -0,0 +1,56 @@
+{
+    "fields": {
+        "name": {
+            "type": "varchar",
+            "maxLength": 255,
+            "required": true
+        },
+        "rule": {
+            "type": "text",
+            "required": true
+        },
+        "scope": {
+            "type": "enum",
+            "options": ["global", "case", "office"],
+            "default": "global"
+        },
+        "isActive": {
+            "type": "bool",
+            "default": true
+        },
+        "createdAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "modifiedAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "createdBy": {
+            "type": "link",
+            "readOnly": true
+        },
+        "modifiedBy": {
+            "type": "link",
+            "readOnly": true
+        }
+    },
+    "links": {
+        "createdBy": {
+            "type": "belongsTo",
+            "entity": "User"
+        },
+        "modifiedBy": {
+            "type": "belongsTo",
+            "entity": "User"
+        }
+    },
+    "indexes": {
+        "isActive": {
+            "columns": ["isActive", "deleted"]
+        },
+        "scope": {
+            "columns": ["scope", "isActive", "deleted"]
+        }
+    }
+}
@@ -0,0 +1,62 @@
+{
+    "fields": {
+        "name": {
+            "type": "varchar",
+            "maxLength": 100,
+            "required": true,
+            "trim": true
+        },
+        "description": {
+            "type": "varchar",
+            "maxLength": 500
+        },
+        "triggers": {
+            "type": "text",
+            "lengthOfMaxDisplay": 200
+        },
+        "content": {
+            "type": "text",
+            "required": true,
+            "view": "smart-assistant:views/fields/prompt-editor",
+            "lengthOfMaxDisplay": 400
+        },
+        "version": {
+            "type": "varchar",
+            "maxLength": 20,
+            "default": "1.0"
+        },
+        "isActive": {
+            "type": "bool",
+            "default": true
+        },
+        "createdAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "modifiedAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "createdBy": {
+            "type": "link",
+            "readOnly": true
+        },
+        "modifiedBy": {
+            "type": "link",
+            "readOnly": true
+        }
+    },
+    "links": {
+        "createdBy": {"type": "belongsTo", "entity": "User"},
+        "modifiedBy": {"type": "belongsTo", "entity": "User"}
+    },
+    "collection": {
+        "orderBy": "name",
+        "order": "asc",
+        "textFilterFields": ["name", "description", "triggers", "content"]
+    },
+    "indexes": {
+        "name": {"columns": ["name", "deleted"], "unique": true},
+        "isActive": {"columns": ["isActive", "deleted"]}
+    }
+}
@@ -0,0 +1,19 @@
+{
+    "fields": {
+        "markedForDeletionAt": {
+            "type": "datetime",
+            "readOnly": true,
+            "tooltip": true
+        },
+        "markedForDeletionBy": {
+            "type": "link",
+            "readOnly": true
+        }
+    },
+    "links": {
+        "markedForDeletionBy": {
+            "type": "belongsTo",
+            "entity": "User"
+        }
+    }
+}
@@ -0,0 +1,63 @@
+{
+    "fields": {
+        "name": {
+            "type": "varchar",
+            "maxLength": 255,
+            "required": true
+        },
+        "user": {
+            "type": "link",
+            "required": true
+        },
+        "content": {
+            "type": "text",
+            "view": "smart-assistant:views/fields/prompt-editor",
+            "lengthOfMaxDisplay": 400
+        },
+        "isActive": {
+            "type": "bool",
+            "default": true
+        },
+        "createdAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "modifiedAt": {
+            "type": "datetime",
+            "readOnly": true
+        },
+        "createdBy": {
+            "type": "link",
+            "readOnly": true
+        },
+        "modifiedBy": {
+            "type": "link",
+            "readOnly": true
+        }
+    },
+    "links": {
+        "user": {
+            "type": "belongsTo",
+            "entity": "User"
+        },
+        "createdBy": {
+            "type": "belongsTo",
+            "entity": "User"
+        },
+        "modifiedBy": {
+            "type": "belongsTo",
+            "entity": "User"
+        }
+    },
+    "collection": {
+        "orderBy": "modifiedAt",
+        "order": "desc",
+        "textFilterFields": ["name", "content"]
+    },
+    "indexes": {
+        "userId": {
+            "columns": ["userId", "deleted"],
+            "unique": true
+        }
+    }
+}
@@ -8,6 +8,10 @@
            "type": "varchar",
            "maxLength": 255
        },
+        "espocrmApiKey": {
+            "type": "varchar",
+            "maxLength": 255
+        },
        "maxMessagesPerHour": {
            "type": "int",
            "default": 30
@@ -23,6 +27,18 @@
        "upcomingHearingDays": {
            "type": "int",
            "default": 7
+        },
+        "maxDocumentChars": {
+            "type": "int",
+            "default": 100000
+        },
+        "agenticLoopEnabled": {
+            "type": "bool",
+            "default": true
+        },
+        "maxAgenticLoops": {
+            "type": "int",
+            "default": 3
        }
    },
    "allowUserAccess": false,
@@ -0,0 +1,13 @@
+{
+    "entity": true,
+    "object": true,
+    "module": "SmartAssistant",
+    "acl": true,
+    "aclActionList": ["create", "read", "edit", "delete"],
+    "aclLevelList": ["all", "no"],
+    "tab": true,
+    "stream": false,
+    "disabled": false,
+    "importable": false,
+    "customizable": true
+}
@@ -0,0 +1,11 @@
+{
+    "entity": true,
+    "object": true,
+    "module": "SmartAssistant",
+    "acl": true,
+    "aclActionList": ["create", "read", "edit", "delete"],
+    "aclLevelList": ["all", "team", "own", "no"],
+    "stream": false,
+    "tab": true,
+    "disabled": false
+}
@@ -0,0 +1,13 @@
+{
+    "entity": true,
+    "object": true,
+    "module": "SmartAssistant",
+    "acl": true,
+    "aclActionList": ["create", "read", "edit", "delete"],
+    "aclLevelList": ["all", "no"],
+    "tab": true,
+    "stream": false,
+    "disabled": false,
+    "importable": false,
+    "customizable": true
+}
@@ -5,7 +5,7 @@
    "acl": true,
    "aclActionList": ["create", "read", "edit", "delete"],
    "aclLevelList": ["all", "team", "own", "no"],
-    "tab": false,
+    "tab": true,
    "stream": false,
    "disabled": false,
    "importable": false,
@@ -0,0 +1,13 @@
+{
+    "entity": true,
+    "object": true,
+    "module": "SmartAssistant",
+    "acl": true,
+    "aclActionList": ["create", "read", "edit", "delete"],
+    "aclLevelList": ["all", "own", "no"],
+    "tab": true,
+    "stream": false,
+    "disabled": false,
+    "importable": false,
+    "customizable": true
+}
@@ -1,4 +1,12 @@
 [
+    {
+        "route": "/SmartAssistant/action/status",
+        "method": "get",
+        "params": {
+            "controller": "SmartAssistant",
+            "action": "status"
+        }
+    },
    {
        "route": "/SmartAssistant/action/chat",
        "method": "post",
@@ -78,5 +86,13 @@
            "controller": "SmartAssistant",
            "action": "saveMemory"
        }
+    },
+    {
+        "route": "/SmartAssistant/action/executeTool",
+        "method": "post",
+        "params": {
+            "controller": "SmartAssistant",
+            "action": "executeTool"
+        }
    }
 ]
@@ -7,18 +7,21 @@ use Espo\Core\Exceptions\NotFound;
 use Espo\Core\InjectableFactory;
 use Espo\ORM\EntityManager;
 use Espo\Core\Utils\Log;
+use Espo\Core\Utils\Metadata;

 class ActionExecutor
 {
    private EntityManager $entityManager;
    private InjectableFactory $injectableFactory;
    private Log $log;
+    private Metadata $metadata;

-    public function __construct(EntityManager $entityManager, InjectableFactory $injectableFactory, Log $log)
+    public function __construct(EntityManager $entityManager, InjectableFactory $injectableFactory, Log $log, Metadata $metadata)
    {
        $this->entityManager = $entityManager;
        $this->injectableFactory = $injectableFactory;
        $this->log = $log;
+        $this->metadata = $metadata;
    }

    public const VALID_STATUSES = [
@@ -38,12 +41,24 @@ class ActionExecutor
            'add_note' => $this->addNote($params, $caseId, $userId),
            'change_status' => $this->changeStatus($params, $caseId),
            'create_meeting' => $this->createMeeting($params, $caseId, $userId),
+            'create_call' => $this->createCall($params, $caseId, $userId),
+            'delete_meeting' => $this->deleteMeeting($params),
+            'delete_call' => $this->deleteCall($params),
+            'delete_task' => $this->deleteTask($params),
+            'delete_note' => $this->deleteNote($params),
            'schedule_hearing' => $this->scheduleHearing($params, $caseId, $userId),
            'list_documents' => $this->listDocuments($caseId),
            'analyze_document' => $this->analyzeDocument($params, $caseId),
+            'read_document' => $this->readDocument($params, $caseId),
+            'read_multiple_documents' => $this->readMultipleDocuments($params, $caseId),
            'rename_document' => $this->renameDocument($params),
+            'batch_rename_documents' => $this->batchRenameDocuments($params),
+            'upload_document' => $this->uploadDocument($params, $caseId),
+            'generate_document' => $this->generateDocument($params, $caseId),
+            'merge_documents' => $this->mergeDocuments($params, $caseId),
            'save_memory' => $this->saveMemory($params, $caseId, $userId),
-            default => throw new Error("Unknown tool: {$tool}"),
+            'save_rule' => $this->saveRule($params, $userId),
+            default => $this->executePluginTool($tool, $params, $caseId, $userId),
        };
    }

@@ -74,28 +89,76 @@ class ActionExecutor
        ];
    }

+    private function saveRule(array $params, string $userId): array
+    {
+        $name = $params['name'] ?? '';
+        $rule = $params['rule'] ?? '';
+        if (!$name || !$rule) {
+            throw new Error('save_rule requires name and rule parameters.');
+        }
+
+        $entity = $this->entityManager->getNewEntity('AssistantRule');
+        $entity->set([
+            'name' => $name,
+            'rule' => $rule,
+            'scope' => $params['scope'] ?? 'global',
+            'isActive' => true,
+            'createdById' => $userId,
+        ]);
+        $this->entityManager->saveEntity($entity);
+
+        return [
+            'success' => true,
+            'message' => "✅ כלל חדש נשמר: \"{$name}\"",
+            'entityType' => 'AssistantRule',
+            'entityId' => $entity->get('id'),
+        ];
+    }
+
    private function createTask(array $params, ?string $caseId, string $userId): array
    {
-        $task = $this->entityManager->getNewEntity('Task');
-        $task->set([
+        $taskData = [
            'name' => $params['name'] ?? 'משימה חדשה',
            'status' => 'Not Started',
            'priority' => $params['priority'] ?? 'Normal',
            'dateEnd' => $this->normalizeDateTime($params['dateEnd'] ?? null),
            'description' => $params['description'] ?? null,
-            'parentType' => 'Case', 'parentId' => $caseId,
            'assignedUserId' => $params['assignedUserId'] ?? $userId,
-        ]);
+        ];
+
+        if ($caseId) {
+            $taskData['parentType'] = 'Case';
+            $taskData['parentId'] = $caseId;
+        }
+
+        $task = $this->entityManager->getNewEntity('Task');
+        $task->set($taskData);
        $this->entityManager->saveEntity($task);
-        return ['success' => true, 'message' => "משימה \"{$params['name']}\" נוצרה בהצלחה", 'entityType' => 'Task', 'entityId' => $task->get('id')];
+
+        $msg = "✅ משימה \"{$params['name']}\" נוצרה בהצלחה";
+        if ($caseId) {
+            $case = $this->entityManager->getEntityById('Case', $caseId);
+            if ($case) {
+                $msg .= " בתיק " . $case->get('name');
+            }
+        }
+
+        return ['success' => true, 'message' => $msg, 'entityType' => 'Task', 'entityId' => $task->get('id')];
    }

    private function addNote(array $params, ?string $caseId, string $userId): array
    {
+        $noteData = ['type' => 'Post', 'post' => $params['post'] ?? '', 'createdById' => $userId];
+
+        if ($caseId) {
+            $noteData['parentType'] = 'Case';
+            $noteData['parentId'] = $caseId;
+        }
+
        $note = $this->entityManager->getNewEntity('Note');
-        $note->set(['type' => 'Post', 'post' => $params['post'] ?? '', 'parentType' => 'Case', 'parentId' => $caseId, 'createdById' => $userId]);
+        $note->set($noteData);
        $this->entityManager->saveEntity($note);
-        return ['success' => true, 'message' => 'הערה נוספה לתיק', 'entityType' => 'Note', 'entityId' => $note->get('id')];
+        return ['success' => true, 'message' => '✅ הערה נוספה' . ($caseId ? ' לתיק' : ''), 'entityType' => 'Note', 'entityId' => $note->get('id')];
    }

    private function changeStatus(array $params, ?string $caseId): array
@@ -119,16 +182,137 @@ class ActionExecutor

    private function createMeeting(array $params, ?string $caseId, string $userId): array
    {
-        $meeting = $this->entityManager->getNewEntity('Meeting');
-        $meeting->set([
+        $meetingData = [
            'name' => $params['name'] ?? 'פגישה חדשה', 'status' => 'Planned',
            'dateStart' => $this->normalizeDateTime($params['dateStart'] ?? null),
            'dateEnd' => $this->normalizeDateTime($params['dateEnd'] ?? null),
            'description' => $params['description'] ?? null,
-            'parentType' => 'Case', 'parentId' => $caseId, 'assignedUserId' => $userId,
-        ]);
+            'assignedUserId' => $userId,
+        ];
+
+        if ($caseId) {
+            $meetingData['parentType'] = 'Case';
+            $meetingData['parentId'] = $caseId;
+        }
+
+        $meeting = $this->entityManager->getNewEntity('Meeting');
+        $meeting->set($meetingData);
        $this->entityManager->saveEntity($meeting);
-        return ['success' => true, 'message' => "פגישה \"{$params['name']}\" נקבעה בהצלחה", 'entityType' => 'Meeting', 'entityId' => $meeting->get('id')];
+        return ['success' => true, 'message' => "✅ פגישה \"{$params['name']}\" נקבעה בהצלחה", 'entityType' => 'Meeting', 'entityId' => $meeting->get('id')];
+    }
+
+    private function createCall(array $params, ?string $caseId, string $userId): array
+    {
+        $callData = [
+            'name' => $params['name'] ?? 'שיחה חדשה',
+            'status' => $params['status'] ?? 'Held',
+            'direction' => $params['direction'] ?? 'Outbound',
+            'dateStart' => $this->normalizeDateTime($params['dateStart'] ?? null),
+            'dateEnd' => $this->normalizeDateTime($params['dateEnd'] ?? null),
+            'description' => $params['description'] ?? null,
+            'assignedUserId' => $userId,
+        ];
+
+        if ($caseId) {
+            $callData['parentType'] = 'Case';
+            $callData['parentId'] = $caseId;
+        }
+
+        $call = $this->entityManager->getNewEntity('Call');
+        $call->set($callData);
+        $this->entityManager->saveEntity($call);
+        return ['success' => true, 'message' => "✅ שיחה \"{$params['name']}\" תועדה בהצלחה", 'entityType' => 'Call', 'entityId' => $call->get('id')];
+    }
+
+    private function deleteMeeting(array $params): array
+    {
+        $entityId = $params['entityId'] ?? null;
+        if (!$entityId) {
+            throw new Error('entityId parameter is required.');
+        }
+
+        $entity = $this->entityManager->getEntityById('Meeting', $entityId);
+        if (!$entity) {
+            throw new NotFound("Meeting {$entityId} not found.");
+        }
+
+        $name = $entity->get('name') ?? '';
+        $this->entityManager->removeEntity($entity);
+
+        return [
+            'success' => true,
+            'message' => "✅ פגישה \"{$name}\" נמחקה בהצלחה",
+            'entityType' => 'Meeting',
+            'entityId' => $entityId,
+        ];
+    }
+
+    private function deleteCall(array $params): array
+    {
+        $entityId = $params['entityId'] ?? null;
+        if (!$entityId) {
+            throw new Error('entityId parameter is required.');
+        }
+
+        $entity = $this->entityManager->getEntityById('Call', $entityId);
+        if (!$entity) {
+            throw new NotFound("Call {$entityId} not found.");
+        }
+
+        $name = $entity->get('name') ?? '';
+        $this->entityManager->removeEntity($entity);
+
+        return [
+            'success' => true,
+            'message' => "✅ שיחה \"{$name}\" נמחקה בהצלחה",
+            'entityType' => 'Call',
+            'entityId' => $entityId,
+        ];
+    }
+
+    private function deleteNote(array $params): array
+    {
+        $entityId = $params['entityId'] ?? null;
+        if (!$entityId) {
+            throw new Error('entityId parameter is required.');
+        }
+
+        $entity = $this->entityManager->getEntityById('Note', $entityId);
+        if (!$entity) {
+            throw new NotFound("Note {$entityId} not found.");
+        }
+
+        $this->entityManager->removeEntity($entity);
+
+        return [
+            'success' => true,
+            'message' => '✅ הערה נמחקה בהצלחה',
+            'entityType' => 'Note',
+            'entityId' => $entityId,
+        ];
+    }
+
+    private function deleteTask(array $params): array
+    {
+        $entityId = $params['entityId'] ?? null;
+        if (!$entityId) {
+            throw new Error('entityId parameter is required.');
+        }
+
+        $entity = $this->entityManager->getEntityById('Task', $entityId);
+        if (!$entity) {
+            throw new NotFound("Task {$entityId} not found.");
+        }
+
+        $name = $entity->get('name') ?? '';
+        $this->entityManager->removeEntity($entity);
+
+        return [
+            'success' => true,
+            'message' => "✅ משימה \"{$name}\" נמחקה בהצלחה",
+            'entityType' => 'Task',
+            'entityId' => $entityId,
+        ];
    }

    private function scheduleHearing(array $params, ?string $caseId, string $userId): array
@@ -202,6 +386,65 @@ class ActionExecutor
        return ['success' => true, 'message' => implode("\n", $lines), 'data' => ['filePath' => $filePath, 'hasTextContent' => $text !== null]];
    }

+    private function readDocument(array $params, ?string $caseId): array
+    {
+        $filePath = $params['filePath'] ?? null;
+        if (!$filePath) throw new Error('filePath parameter is required.');
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $text = $analyzer->extractFullText($filePath);
+        $fileName = basename($filePath);
+
+        if ($text === null) {
+            return ['success' => false, 'message' => "לא ניתן לחלץ טקסט מ-\"{$fileName}\""];
+        }
+
+        return [
+            'success' => true,
+            'message' => $text,
+            'data' => [
+                'filePath' => $filePath,
+                'fileName' => $fileName,
+                'charCount' => mb_strlen($text),
+            ],
+        ];
+    }
+
+    private function readMultipleDocuments(array $params, ?string $caseId): array
+    {
+        $filePaths = $params['filePaths'] ?? [];
+        if (empty($filePaths)) throw new Error('filePaths parameter is required (array of file paths).');
+
+        $maxPerFile = $params['maxCharsPerFile'] ?? 50000;
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $results = $analyzer->extractMultipleDocuments($filePaths, $maxPerFile);
+
+        $lines = [];
+        $successCount = 0;
+
+        foreach ($results as $r) {
+            $lines[] = "=== {$r['fileName']} ===";
+            if (!empty($r['error'])) {
+                $lines[] = "שגיאה: {$r['error']}";
+            } elseif ($r['text'] === null) {
+                $lines[] = "לא ניתן לחלץ טקסט";
+            } else {
+                $lines[] = $r['text'];
+                $successCount++;
+            }
+            $lines[] = '';
+        }
+
+        return [
+            'success' => true,
+            'message' => implode("\n", $lines),
+            'data' => [
+                'totalFiles' => count($filePaths),
+                'successCount' => $successCount,
+            ],
+        ];
+    }
+
    private function renameDocument(array $params): array
    {
        $sourcePath = $params['sourcePath'] ?? null;
@@ -214,6 +457,130 @@ class ActionExecutor
        return ['success' => true, 'message' => "המסמך שונה מ-\"{$result['oldName']}\" ל-\"{$result['newName']}\"", 'data' => $result];
    }

+    private function batchRenameDocuments(array $params): array
+    {
+        $renames = $params['renames'] ?? [];
+        if (empty($renames)) throw new Error('renames parameter is required (array of {sourcePath, newName}).');
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $results = [];
+        $successCount = 0;
+
+        foreach ($renames as $rename) {
+            $sourcePath = $rename['sourcePath'] ?? null;
+            $newName = $rename['newName'] ?? null;
+
+            if (!$sourcePath || !$newName) {
+                $results[] = "שגיאה: חסר sourcePath או newName";
+                continue;
+            }
+
+            try {
+                $result = $analyzer->renameDocument($sourcePath, $newName);
+                $results[] = "\"{$result['oldName']}\" → \"{$result['newName']}\"";
+                $successCount++;
+            } catch (\Exception $e) {
+                $results[] = "שגיאה בשינוי שם \"" . basename($sourcePath) . "\": " . $e->getMessage();
+            }
+        }
+
+        $msg = "שינוי שמות: {$successCount}/" . count($renames) . " הצליחו\n" . implode("\n", $results);
+        return ['success' => true, 'message' => $msg];
+    }
+
+    private function uploadDocument(array $params, ?string $caseId): array
+    {
+        if (!$caseId) {
+            throw new Error('upload_document requires a case context.');
+        }
+
+        $fileName = $params['fileName'] ?? null;
+        $content = $params['content'] ?? null;
+        if (!$fileName) throw new Error('fileName parameter is required.');
+        if (!$content) throw new Error('content parameter is required (base64-encoded file data).');
+
+        $decoded = base64_decode($content, true);
+        if ($decoded === false) {
+            throw new Error('content is not valid base64.');
+        }
+
+        $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
+        $result = $analyzer->uploadDocument($caseId, $fileName, $decoded, $params['folder'] ?? null);
+
+        $msg = "✅ מסמך \"{$fileName}\" הועלה בהצלחה";
+        if (!empty($params['folder'])) {
+            $msg .= " לתיקייה \"{$params['folder']}\"";
+        }
+
+        return ['success' => true, 'message' => $msg, 'data' => $result];
+    }
+
+    private function generateDocument(array $params, ?string $caseId): array
+    {
+        if (!$caseId) {
+            throw new Error('generate_document requires a case context.');
+        }
+
+        $templateId = $params['templateId'] ?? null;
+        if (!$templateId) throw new Error('templateId parameter is required.');
+
+        $template = $this->entityManager->getEntityById('DocumentTemplate', $templateId);
+        if (!$template) throw new NotFound("Template {$templateId} not found.");
+
+        $documentSubject = $params['documentSubject'] ?? null;
+
+        $templateService = $this->injectableFactory->create(
+            \Espo\Modules\NetworkStorageIntegration\Services\DocumentTemplateService::class
+        );
+
+        $result = $templateService->createFromTemplate($templateId, 'Case', $caseId, $documentSubject);
+
+        if (empty($result['success'])) {
+            throw new Error('Failed to generate document from template.');
+        }
+
+        $templateName = $template->get('name') ?? 'document';
+        $fileName = $result['fileName'] ?? "{$templateName}.docx";
+
+        $msg = "✅ מסמך \"{$fileName}\" נוצר בהצלחה מתבנית \"{$templateName}\"";
+
+        return [
+            'success' => true,
+            'message' => $msg,
+            'data' => ['fileName' => $fileName],
+        ];
+    }
+
+    private function mergeDocuments(array $params, ?string $caseId): array
+    {
+        if (!$caseId) {
+            throw new Error('merge_documents requires a case context.');
+        }
+
+        $documentIds = $params['documentIds'] ?? [];
+        if (empty($documentIds)) throw new Error('documentIds parameter is required (array of document IDs).');
+
+        $documents = [];
+        foreach ($documentIds as $docId) {
+            $doc = $this->entityManager->getEntityById('Document', $docId);
+            if (!$doc) throw new NotFound("Document {$docId} not found.");
+            $documents[] = $doc;
+        }
+
+        $mergerService = $this->injectableFactory->create(
+            \Espo\Modules\NetworkStorageIntegration\Services\DocumentMergerService::class
+        );
+
+        $options = $params['options'] ?? [];
+        $mergedPath = $mergerService->mergeWithLabels($documents, $options);
+
+        return [
+            'success' => true,
+            'message' => "✅ " . count($documents) . " מסמכים מוזגו בהצלחה",
+            'data' => ['path' => $mergedPath, 'documentCount' => count($documents)],
+        ];
+    }
+
    private function normalizeDateTime(?string $value): ?string
    {
        if ($value === null || $value === '') return null;
@@ -228,4 +595,23 @@ class ActionExecutor
        if ($bytes >= 1024) return round($bytes / 1024, 1) . ' KB';
        return $bytes . ' B';
    }
+
+    private function executePluginTool(string $tool, array $params, ?string $caseId, string $userId): array
+    {
+        $handlerClass = $this->metadata->get(['app', 'smartAssistant', 'tools', $tool, 'handler']);
+
+        if (!$handlerClass) {
+            throw new Error("Unknown tool: {$tool}");
+        }
+
+        $this->log->debug("SmartAssistant: Executing plugin tool={$tool} handler={$handlerClass}");
+
+        $handler = $this->injectableFactory->create($handlerClass);
+
+        if (!method_exists($handler, 'execute')) {
+            throw new Error("Plugin tool handler {$handlerClass} must have an execute() method.");
+        }
+
+        return $handler->execute($params, $caseId, $userId);
+    }
 }
@@ -46,7 +46,7 @@ class AlertCalculator
            ->where(['status!=' => self::CLOSED_STATUSES, 'deleted' => false])->count();

        $totalOverdueTasks = $this->entityManager->getRDBRepository('Task')
-            ->where(['status!=' => ['Completed', 'Canceled', 'Deferred'], 'dateEnd<' => $today, 'dateEnd!=' => null, 'deleted' => false, 'parentType' => 'Case'])->count();
+            ->where(['status!=' => ['Completed', 'Canceled', 'Deferred'], 'dateEnd<' => $today, 'dateEnd!=' => null, 'deleted' => false, 'parentType' => ['Case', 'Contact']])->count();

        $upcomingHearings = $this->entityManager->getRDBRepository('Case')
            ->where(['cNextHearing>=' => $today, 'cNextHearing<=' => $weekEnd, 'status!=' => self::CLOSED_STATUSES, 'deleted' => false])->count();
@@ -69,11 +69,12 @@ class AlertCalculator
    {
        $alerts = [];
        $now = new \DateTime();
+        $today = $now->format('Y-m-d');
        $warningThreshold = (new \DateTime())->modify("-{$warningDays} days")->format('Y-m-d H:i:s');
        $criticalThreshold = (new \DateTime())->modify("-{$criticalDays} days")->format('Y-m-d H:i:s');

        $cases = $this->entityManager->getRDBRepository('Case')
-            ->select(['id', 'name', 'status', 'assignedUserName', 'cLastActivityAt', 'createdAt'])
+            ->select(['id', 'name', 'status', 'assignedUserName', 'cLastActivityAt', 'createdAt', 'cNextHearing'])
            ->where([
                'status!=' => self::CLOSED_STATUSES, 'deleted' => false,
                'OR' => [
@@ -83,6 +84,17 @@ class AlertCalculator
            ])->order('cLastActivityAt', 'ASC')->limit(0, 50)->find();

        foreach ($cases as $case) {
+            $status = $case->get('status');
+
+            // Suppress inactivity alerts for cases legitimately awaiting court action.
+            // PendingDecision: nothing the lawyer can do until the court rules.
+            // PendingHearing: nothing to do if a future hearing is already scheduled.
+            if ($status === 'PendingDecision') continue;
+            if ($status === 'PendingHearing') {
+                $nextHearing = $case->get('cNextHearing');
+                if ($nextHearing && $nextHearing >= $today) continue;
+            }
+
            $lastActivity = $case->get('cLastActivityAt') ?? $case->get('createdAt');
            if (!$lastActivity) continue;
            $daysSince = $now->diff(new \DateTime($lastActivity))->days;
@@ -106,7 +118,7 @@ class AlertCalculator

        $tasks = $this->entityManager->getRDBRepository('Task')
            ->select(['id', 'name', 'dateEnd', 'status', 'parentId', 'parentType', 'parentName', 'assignedUserName'])
-            ->where(['status!=' => ['Completed', 'Canceled', 'Deferred'], 'dateEnd<' => $today, 'dateEnd!=' => null, 'deleted' => false, 'parentType' => 'Case'])
+            ->where(['status!=' => ['Completed', 'Canceled', 'Deferred'], 'dateEnd<' => $today, 'dateEnd!=' => null, 'deleted' => false, 'parentType' => ['Case', 'Contact']])
            ->order('dateEnd', 'ASC')->limit(0, 50)->find();

        foreach ($tasks as $task) {
@@ -132,7 +144,7 @@ class AlertCalculator
        $recentTaskThreshold = date('Y-m-d H:i:s', strtotime('-7 days'));

        $cases = $this->entityManager->getRDBRepository('Case')
-            ->select(['id', 'name', 'cNextHearing', 'assignedUserName', 'cLastActivityAt'])
+            ->select(['id', 'name', 'cNextHearing', 'assignedUserName', 'cLastActivityAt', 'contactId'])
            ->where(['cNextHearing>=' => $today, 'cNextHearing<=' => $threshold, 'status!=' => self::CLOSED_STATUSES, 'deleted' => false])
            ->order('cNextHearing', 'ASC')->find();

@@ -140,13 +152,7 @@ class AlertCalculator
            $lastActivity = $case->get('cLastActivityAt');
            if ($lastActivity && $lastActivity >= $recentActivityThreshold) continue;

-            $openTaskCount = $this->entityManager->getRDBRepository('Task')
-                ->where(['parentId' => $case->get('id'), 'parentType' => 'Case', 'status!=' => ['Completed', 'Canceled', 'Deferred'], 'deleted' => false])->count();
-            if ($openTaskCount > 0) continue;
-
-            $recentCompleted = $this->entityManager->getRDBRepository('Task')
-                ->where(['parentId' => $case->get('id'), 'parentType' => 'Case', 'status' => 'Completed', 'modifiedAt>=' => $recentTaskThreshold, 'deleted' => false])->count();
-            if ($recentCompleted > 0) continue;
+            if ($this->caseHasPreparation($case, $recentTaskThreshold)) continue;

            $daysUntil = (new \DateTime())->diff(new \DateTime($case->get('cNextHearing')))->days;
            $severity = ($daysUntil <= 1) ? 'critical' : 'warning';
@@ -162,6 +168,104 @@ class AlertCalculator
        return $alerts;
    }

+    /**
+     * Check if a case has any evidence of hearing preparation:
+     * 1. Tasks linked directly to the case (parentType='Case')
+     * 2. Tasks linked to the case's contacts (parentType='Contact')
+     * 3. Tasks linked through NhActivity records for this case
+     */
+    private function caseHasPreparation(\Espo\ORM\Entity $case, string $recentTaskThreshold): bool
+    {
+        $caseId = $case->get('id');
+
+        // Collect all parentId+parentType pairs that relate to this case
+        $parentConditions = [
+            ['parentType' => 'Case', 'parentId' => $caseId],
+        ];
+
+        // Also check tasks linked to the case's contacts
+        $contactIds = $this->getCaseContactIds($case);
+        if (!empty($contactIds)) {
+            $parentConditions[] = ['parentType' => 'Contact', 'parentId' => $contactIds];
+        }
+
+        // Check 1: Any open tasks linked to the case or its contacts
+        $openTaskCount = $this->entityManager->getRDBRepository('Task')
+            ->where([
+                'OR' => $parentConditions,
+                'status!=' => ['Completed', 'Canceled', 'Deferred'],
+                'deleted' => false,
+            ])->count();
+        if ($openTaskCount > 0) return true;
+
+        // Check 2: Any recently completed tasks linked to the case or its contacts
+        $recentCompleted = $this->entityManager->getRDBRepository('Task')
+            ->where([
+                'OR' => $parentConditions,
+                'status' => 'Completed',
+                'modifiedAt>=' => $recentTaskThreshold,
+                'deleted' => false,
+            ])->count();
+        if ($recentCompleted > 0) return true;
+
+        // Check 3: Tasks linked through NhActivity records for this case
+        $nhActivityTaskCount = $this->entityManager->getRDBRepository('NhActivity')
+            ->where([
+                'caseId' => $caseId,
+                'taskId!=' => null,
+                'deleted' => false,
+            ])->count();
+
+        if ($nhActivityTaskCount > 0) {
+            $nhActivities = $this->entityManager->getRDBRepository('NhActivity')
+                ->select(['taskId'])
+                ->where([
+                    'caseId' => $caseId,
+                    'taskId!=' => null,
+                    'deleted' => false,
+                ])->find();
+
+            $taskIds = [];
+            foreach ($nhActivities as $nha) {
+                $taskIds[] = $nha->get('taskId');
+            }
+
+            $activeNhTasks = $this->entityManager->getRDBRepository('Task')
+                ->where([
+                    'id' => $taskIds,
+                    'status!=' => ['Canceled'],
+                    'deleted' => false,
+                ])->count();
+            if ($activeNhTasks > 0) return true;
+        }
+
+        return false;
+    }
+
+    private function getCaseContactIds(\Espo\ORM\Entity $case): array
+    {
+        $contactIds = [];
+
+        $primaryContactId = $case->get('contactId');
+        if ($primaryContactId) {
+            $contactIds[] = $primaryContactId;
+        }
+
+        $contacts = $this->entityManager->getRDBRepository('Case')
+            ->getRelation($case, 'contacts')
+            ->select(['id'])
+            ->find();
+
+        foreach ($contacts as $contact) {
+            $id = $contact->get('id');
+            if (!in_array($id, $contactIds)) {
+                $contactIds[] = $id;
+            }
+        }
+
+        return $contactIds;
+    }
+
    private function findUnassignedNewCases(): array
    {
        $alerts = [];
@@ -191,7 +295,7 @@ class AlertCalculator

        $tasks = $this->entityManager->getRDBRepository('Task')
            ->select(['id', 'name', 'dateEnd', 'parentId', 'parentType', 'parentName', 'assignedUserName'])
-            ->where(['status!=' => ['Completed', 'Canceled', 'Deferred'], 'dateEnd>=' => $today, 'dateEnd<=' => $threshold, 'deleted' => false, 'parentType' => 'Case'])
+            ->where(['status!=' => ['Completed', 'Canceled', 'Deferred'], 'dateEnd>=' => $today, 'dateEnd<=' => $threshold, 'deleted' => false, 'parentType' => ['Case', 'Contact']])
            ->order('dateEnd', 'ASC')->limit(0, 30)->find();

        foreach ($tasks as $task) {
@@ -237,12 +341,84 @@ class AlertCalculator

        foreach (array_keys($userCounts) as $uid) {
            $userCounts[$uid]['openTasks'] = $this->entityManager->getRDBRepository('Task')
-                ->where(['assignedUserId' => $uid, 'status!=' => ['Completed', 'Canceled', 'Deferred'], 'deleted' => false, 'parentType' => 'Case'])->count();
+                ->where(['assignedUserId' => $uid, 'status!=' => ['Completed', 'Canceled', 'Deferred'], 'deleted' => false, 'parentType' => ['Case', 'Contact']])->count();
        }

        return array_values($userCounts);
    }

+    public function getOpenCaseItems(int $limit = 30): array
+    {
+        $items = [];
+        $cases = $this->entityManager->getRDBRepository('Case')
+            ->select(['id', 'name', 'status', 'assignedUserName', 'cLastActivityAt', 'createdAt'])
+            ->where(['status!=' => self::CLOSED_STATUSES, 'deleted' => false])
+            ->order('createdAt', 'DESC')
+            ->limit(0, $limit)
+            ->find();
+
+        $statusLabels = [
+            'New' => 'חדש', 'Assigned' => 'שובץ', 'Pending' => 'ממתין',
+            'PendingHearing' => 'ממתין לדיון', 'PendingDecision' => 'ממתין להחלטה',
+            'PendingResponse' => 'ממתין לתגובה', 'Negotiation' => 'משא ומתן', 'Suspended' => 'מושהה',
+        ];
+
+        foreach ($cases as $case) {
+            $status = $case->get('status');
+            $label = $statusLabels[$status] ?? $status;
+            $assigned = $case->get('assignedUserName');
+
+            $items[] = [
+                'type' => 'open_case',
+                'severity' => 'info',
+                'caseId' => $case->get('id'),
+                'caseName' => $case->get('name'),
+                'message' => $case->get('name') . ' — ' . $label . ($assigned ? ' (' . $assigned . ')' : ''),
+            ];
+        }
+        return $items;
+    }
+
+    public function getUpcomingHearingItems(int $days = 7): array
+    {
+        $today = date('Y-m-d');
+        $threshold = date('Y-m-d', strtotime("+{$days} days"));
+        $items = [];
+
+        $cases = $this->entityManager->getRDBRepository('Case')
+            ->select(['id', 'name', 'cNextHearing', 'cCourt', 'assignedUserName'])
+            ->where([
+                'cNextHearing>=' => $today,
+                'cNextHearing<=' => $threshold,
+                'status!=' => self::CLOSED_STATUSES,
+                'deleted' => false,
+            ])
+            ->order('cNextHearing', 'ASC')
+            ->find();
+
+        foreach ($cases as $case) {
+            $daysUntil = (new \DateTime())->diff(new \DateTime($case->get('cNextHearing')))->days;
+            $court = $case->get('cCourt');
+            $severity = ($daysUntil <= 1) ? 'warning' : 'info';
+
+            $msg = $case->get('name') . ' — דיון בעוד ' . $daysUntil . ' ימים';
+            if ($court) {
+                $msg .= ' (' . $court . ')';
+            }
+
+            $items[] = [
+                'type' => 'upcoming_hearing',
+                'severity' => $severity,
+                'caseId' => $case->get('id'),
+                'caseName' => $case->get('name'),
+                'hearingDate' => $case->get('cNextHearing'),
+                'daysUntil' => $daysUntil,
+                'message' => $msg,
+            ];
+        }
+        return $items;
+    }
+
    public function getUpcomingHearings(int $days = 7): array
    {
        $today = date('Y-m-d');
@@ -0,0 +1,52 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\ORM\EntityManager;
+use Espo\Core\Utils\Log;
+
+/**
+ * Loads active prompt sections keyed by their `key` field, filtered by mode.
+ *
+ * Returned shape: `["tool_rules" => "...", "writing_style" => "...", ...]`.
+ * The Python prompt_builder treats a missing key (or empty string) as
+ * "use the in-code default" — so this provider is purely additive.
+ */
+class AssistantPromptContextProvider
+{
+    private EntityManager $entityManager;
+    private Log $log;
+
+    public function __construct(EntityManager $entityManager, Log $log)
+    {
+        $this->entityManager = $entityManager;
+        $this->log = $log;
+    }
+
+    /**
+     * @return array<string, string>  key => content
+     */
+    public function getPromptsForMode(string $mode): array
+    {
+        $entries = $this->entityManager->getRDBRepository('AssistantPrompt')
+            ->where([
+                'isActive' => true,
+                'deleted' => false,
+                'mode' => ['both', $mode],
+            ])
+            ->order('displayOrder', 'ASC')
+            ->find();
+
+        $out = [];
+        foreach ($entries as $entry) {
+            $key = (string) $entry->get('key');
+            $content = (string) ($entry->get('content') ?? '');
+            if ($key === '' || $content === '') {
+                continue;
+            }
+            $out[$key] = $content;
+        }
+
+        return $out;
+    }
+}
@@ -0,0 +1,41 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\ORM\EntityManager;
+use Espo\Core\Utils\Log;
+
+class AssistantRuleContextProvider
+{
+    private EntityManager $entityManager;
+    private Log $log;
+
+    public function __construct(EntityManager $entityManager, Log $log)
+    {
+        $this->entityManager = $entityManager;
+        $this->log = $log;
+    }
+
+    public function getRulesForMode(string $mode): array
+    {
+        $entries = $this->entityManager->getRDBRepository('AssistantRule')
+            ->where([
+                'isActive' => true,
+                'deleted' => false,
+                'scope' => ['global', $mode],
+            ])
+            ->order('createdAt', 'ASC')
+            ->find();
+
+        $rules = [];
+        foreach ($entries as $entry) {
+            $rules[] = [
+                'name' => $entry->get('name'),
+                'rule' => $entry->get('rule'),
+                'scope' => $entry->get('scope'),
+            ];
+        }
+
+        return $rules;
+    }
+}
@@ -0,0 +1,45 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\ORM\EntityManager;
+use Espo\Core\Utils\Log;
+
+/**
+ * Lists active skills (metadata only — name/description/triggers) for the
+ * system prompt's "=== SKILLS (learned workflows) ===" hint. The full body
+ * is fetched on demand by shira-hermes' read_skill tool via REST.
+ */
+class AssistantSkillContextProvider
+{
+    private EntityManager $entityManager;
+    private Log $log;
+
+    public function __construct(EntityManager $entityManager, Log $log)
+    {
+        $this->entityManager = $entityManager;
+        $this->log = $log;
+    }
+
+    /**
+     * @return array<int, array{name: string, description: string, triggers: string}>
+     */
+    public function listSkills(): array
+    {
+        $entries = $this->entityManager->getRDBRepository('AssistantSkill')
+            ->where(['isActive' => true, 'deleted' => false])
+            ->order('name', 'ASC')
+            ->find();
+
+        $skills = [];
+        foreach ($entries as $entry) {
+            $skills[] = [
+                'name' => (string) $entry->get('name'),
+                'description' => (string) ($entry->get('description') ?? ''),
+                'triggers' => (string) ($entry->get('triggers') ?? ''),
+            ];
+        }
+
+        return $skills;
+    }
+}
@@ -29,9 +29,11 @@ class CaseContextBuilder
            'contacts' => $this->getCaseContacts($case),
            'openTasks' => $this->getOpenTasks($caseId),
            'upcomingMeetings' => $this->getUpcomingMeetings($caseId),
+            'recentCalls' => $this->getRecentCalls($caseId),
            'recentNotes' => $this->getRecentNotes($caseId),
            'availableTemplates' => $this->getAvailableTemplates(),
            'documents' => $this->getDocumentListing($caseId),
+            'signatureRequests' => $this->getSignatureRequests($caseId),
            'currentUser' => $this->getUserData($userId),
            'validStatuses' => ActionExecutor::VALID_STATUSES,
        ];
@@ -81,9 +83,18 @@ class CaseContextBuilder

    private function getOpenTasks(string $caseId): array
    {
+        $parentConditions = [
+            ['parentType' => 'Case', 'parentId' => $caseId],
+        ];
+
+        $contactIds = $this->getCaseContactIds($caseId);
+        if (!empty($contactIds)) {
+            $parentConditions[] = ['parentType' => 'Contact', 'parentId' => $contactIds];
+        }
+
        $tasks = [];
        $collection = $this->entityManager->getRDBRepository('Task')
-            ->where(['parentType' => 'Case', 'parentId' => $caseId, 'status!=' => ['Completed', 'Canceled']])
+            ->where(['OR' => $parentConditions, 'status!=' => ['Completed', 'Canceled']])
            ->order('dateEnd', 'ASC')->limit(0, 10)->find();

        foreach ($collection as $t) {
@@ -96,6 +107,32 @@ class CaseContextBuilder
        return $tasks;
    }

+    private function getCaseContactIds(string $caseId): array
+    {
+        $case = $this->entityManager->getEntityById('Case', $caseId);
+        if (!$case) return [];
+
+        $contactIds = [];
+        $primaryContactId = $case->get('contactId');
+        if ($primaryContactId) {
+            $contactIds[] = $primaryContactId;
+        }
+
+        $contacts = $this->entityManager->getRDBRepository('Case')
+            ->getRelation($case, 'contacts')
+            ->select(['id'])
+            ->find();
+
+        foreach ($contacts as $contact) {
+            $id = $contact->get('id');
+            if (!in_array($id, $contactIds)) {
+                $contactIds[] = $id;
+            }
+        }
+
+        return $contactIds;
+    }
+
    private function getUpcomingMeetings(string $caseId): array
    {
        $meetings = [];
@@ -113,6 +150,24 @@ class CaseContextBuilder
        return $meetings;
    }

+    private function getRecentCalls(string $caseId): array
+    {
+        $calls = [];
+        $collection = $this->entityManager->getRDBRepository('Call')
+            ->where(['parentType' => 'Case', 'parentId' => $caseId])
+            ->order('dateStart', 'DESC')->limit(0, 10)->find();
+
+        foreach ($collection as $c) {
+            $calls[] = [
+                'id' => $c->get('id'), 'name' => $c->get('name'),
+                'status' => $c->get('status'), 'direction' => $c->get('direction'),
+                'dateStart' => $c->get('dateStart'), 'dateEnd' => $c->get('dateEnd'),
+                'description' => $c->get('description'),
+            ];
+        }
+        return $calls;
+    }
+
    private function getRecentNotes(string $caseId): array
    {
        $notes = [];
@@ -133,10 +188,20 @@ class CaseContextBuilder
    {
        $templates = [];
        $collection = $this->entityManager->getRDBRepository('DocumentTemplate')
-            ->where(['entityType' => 'Case'])->order('name', 'ASC')->find();
+            ->where([
+                'targetEntityType' => 'Case',
+                'isActive' => true,
+            ])
+            ->order('name', 'ASC')
+            ->find();

        foreach ($collection as $t) {
-            $templates[] = ['id' => $t->get('id'), 'name' => $t->get('name')];
+            $templates[] = [
+                'id' => $t->get('id'),
+                'name' => $t->get('name'),
+                'category' => $t->get('category'),
+                'description' => $t->get('description'),
+            ];
        }
        return $templates;
    }
@@ -148,13 +213,51 @@ class CaseContextBuilder
        return ['id' => $user->get('id'), 'name' => $user->get('name')];
    }

+    private function getSignatureRequests(string $caseId): array
+    {
+        try {
+            $collection = $this->entityManager->getRDBRepository('SignatureRequest')
+                ->where([
+                    'caseId' => $caseId,
+                    'status!=' => ['Completed', 'Voided'],
+                ])
+                ->order('createdAt', 'DESC')
+                ->limit(0, 10)
+                ->find();
+
+            $requests = [];
+
+            foreach ($collection as $sr) {
+                $requests[] = [
+                    'id' => $sr->get('id'),
+                    'name' => $sr->get('name'),
+                    'status' => $sr->get('status'),
+                    'sentAt' => $sr->get('sentAt'),
+                ];
+            }
+
+            return $requests;
+        } catch (\Exception $e) {
+            // SignatureRequest entity might not exist if DigitalSignature not installed
+            return [];
+        }
+    }
+
    private function getDocumentListing(string $caseId): array
    {
        try {
            $analyzer = $this->injectableFactory->create(DocumentAnalyzer::class);
            $result = $analyzer->listDocumentsRecursive($caseId);

-            $simplified = ['totalFiles' => $result['totalFiles'], 'folders' => [], 'rootFiles' => []];
+            $simplified = [
+                'totalFiles' => $result['totalFiles'],
+                'folders' => [],
+                'rootFiles' => [],
+                'resolvedPath' => $result['resolvedPath'] ?? null,
+                'pathSource' => $result['pathSource'] ?? null,
+                'folderExists' => $result['folderExists'] ?? null,
+                'diagnostic' => $result['reason'] ?? null,
+            ];

            foreach ($result['folders'] as $folder) {
                $files = [];
@@ -0,0 +1,334 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\Core\Exceptions\BadRequest;
+use Espo\Core\Exceptions\Error;
+use Espo\Core\Exceptions\Forbidden;
+use Espo\Core\Exceptions\NotFound;
+use Espo\Core\InjectableFactory;
+use Espo\Core\Utils\Log;
+use Espo\ORM\EntityManager;
+use Espo\Entities\User;
+use Espo\Modules\NetworkStorageIntegration\Services\NetworkDocumentService;
+
+/**
+ * Wraps NetworkDocumentService and constrains every operation to the case's
+ * own folder. Never exposes a physical delete — only soft-delete via
+ * markForDeletion().
+ */
+class CaseFolderManager
+{
+    private const DELETION_FOLDER_NAME = 'מסמכים למחיקה';
+    private const DELETION_PREFIX = 'למחיקה - ';
+
+    public function __construct(
+        private EntityManager $entityManager,
+        private InjectableFactory $injectableFactory,
+        private Log $log,
+        private User $user
+    ) {}
+
+    /**
+     * @return array{success: bool, path: string, size: int}
+     */
+    public function writeFile(string $caseId, string $relPath, string $content): array
+    {
+        $absInsideStorage = $this->resolveSafePath($caseId, $relPath, requireExists: false);
+        $client = $this->getNds()->getClient();
+
+        $parent = $this->dirnameRel($absInsideStorage);
+        if ($parent !== '') {
+            $client->createFolderRecursive($parent);
+        }
+
+        $ok = $client->uploadFile($absInsideStorage, $content);
+        if (!$ok) {
+            throw new Error("Failed to write file: {$absInsideStorage}");
+        }
+
+        $this->log->info("CaseFolderManager: wrote '{$absInsideStorage}' (case {$caseId})");
+
+        return [
+            'success' => true,
+            'path' => $absInsideStorage,
+            'size' => strlen($content),
+        ];
+    }
+
+    /**
+     * @return array{success: bool, path: string, alreadyExisted: bool}
+     */
+    public function createFolder(string $caseId, string $relPath): array
+    {
+        $abs = $this->resolveSafePath($caseId, $relPath, requireExists: false);
+        $client = $this->getNds()->getClient();
+
+        $alreadyExisted = $client->exists($abs);
+        if (!$alreadyExisted) {
+            $ok = $client->createFolderRecursive($abs);
+            if (!$ok) {
+                throw new Error("Failed to create folder: {$abs}");
+            }
+        }
+
+        $this->log->info("CaseFolderManager: created folder '{$abs}' (case {$caseId})");
+
+        return [
+            'success' => true,
+            'path' => $abs,
+            'alreadyExisted' => $alreadyExisted,
+        ];
+    }
+
+    /**
+     * @return array{success: bool, oldPath: string, newPath: string}
+     */
+    public function renameItem(string $caseId, string $currentRelPath, string $newName): array
+    {
+        $newName = trim($newName);
+        if ($newName === '' || str_contains($newName, '/') || str_contains($newName, '\\')) {
+            throw new BadRequest('newName must be a plain file/folder name without slashes.');
+        }
+
+        $absCurrent = $this->resolveSafePath($caseId, $currentRelPath, requireExists: true);
+
+        $parent = $this->dirnameRel($absCurrent);
+        $absNew = $parent === '' ? $newName : ($parent . '/' . $newName);
+
+        // Confirm the new path is still inside the case folder.
+        $this->assertWithinCaseRoot($caseId, $absNew);
+
+        $client = $this->getNds()->getClient();
+        if ($client->exists($absNew)) {
+            throw new Error("Target already exists: {$absNew}");
+        }
+
+        $ok = $client->move($absCurrent, $absNew);
+        if (!$ok) {
+            throw new Error("Failed to rename: {$absCurrent} -> {$absNew}");
+        }
+
+        $this->log->info("CaseFolderManager: renamed '{$absCurrent}' -> '{$absNew}' (case {$caseId})");
+
+        return [
+            'success' => true,
+            'oldPath' => $absCurrent,
+            'newPath' => $absNew,
+        ];
+    }
+
+    /**
+     * @return array{success: bool, oldPath: string, newPath: string}
+     */
+    public function moveItem(string $caseId, string $sourceRelPath, string $targetRelPath): array
+    {
+        $absSource = $this->resolveSafePath($caseId, $sourceRelPath, requireExists: true);
+        $absTarget = $this->resolveSafePath($caseId, $targetRelPath, requireExists: false);
+
+        $client = $this->getNds()->getClient();
+
+        $parent = $this->dirnameRel($absTarget);
+        if ($parent !== '' && !$client->exists($parent)) {
+            $client->createFolderRecursive($parent);
+        }
+
+        if ($client->exists($absTarget)) {
+            throw new Error("Target already exists: {$absTarget}");
+        }
+
+        $ok = $client->move($absSource, $absTarget);
+        if (!$ok) {
+            throw new Error("Failed to move: {$absSource} -> {$absTarget}");
+        }
+
+        $this->log->info("CaseFolderManager: moved '{$absSource}' -> '{$absTarget}' (case {$caseId})");
+
+        return [
+            'success' => true,
+            'oldPath' => $absSource,
+            'newPath' => $absTarget,
+        ];
+    }
+
+    /**
+     * Soft-delete: move file into the case's "מסמכים למחיקה" folder with a
+     * "למחיקה - " prefix. Never physically deletes. Also updates the linked
+     * Document entity (if any) so admins can audit pending deletions.
+     *
+     * @return array{success: bool, originalPath: string, newPath: string, deletionFolder: string}
+     */
+    public function markForDeletion(string $caseId, string $fileRelPath): array
+    {
+        $absSource = $this->resolveSafePath($caseId, $fileRelPath, requireExists: true);
+        $caseRoot = $this->getCaseRoot($caseId);
+
+        $deletionFolder = $caseRoot . '/' . self::DELETION_FOLDER_NAME;
+        $client = $this->getNds()->getClient();
+
+        if (!$client->exists($deletionFolder)) {
+            $client->createFolderRecursive($deletionFolder);
+        }
+
+        $baseName = basename($absSource);
+        $targetName = self::DELETION_PREFIX . $baseName;
+        $absTarget = $deletionFolder . '/' . $targetName;
+
+        // Avoid name collisions with already-marked files.
+        if ($client->exists($absTarget)) {
+            $stamp = date('Y-m-d_H-i-s');
+            $targetName = self::DELETION_PREFIX . $stamp . ' - ' . $baseName;
+            $absTarget = $deletionFolder . '/' . $targetName;
+        }
+
+        $ok = $client->move($absSource, $absTarget);
+        if (!$ok) {
+            throw new Error("Failed to mark for deletion: {$absSource}");
+        }
+
+        // Best-effort: update Document entity if we can find one pointing to this file.
+        $this->touchDocumentForDeletion($absSource, $absTarget);
+
+        $this->log->info(
+            "CaseFolderManager: marked for deletion '{$absSource}' -> '{$absTarget}' " .
+            "(case {$caseId}, by user {$this->user->getId()})"
+        );
+
+        return [
+            'success' => true,
+            'originalPath' => $absSource,
+            'newPath' => $absTarget,
+            'deletionFolder' => $deletionFolder,
+        ];
+    }
+
+    // --- internals ---------------------------------------------------------
+
+    private function getNds(): NetworkDocumentService
+    {
+        return $this->injectableFactory->create(NetworkDocumentService::class);
+    }
+
+    /**
+     * Return the storage-relative root folder of the case.
+     */
+    private function getCaseRoot(string $caseId): string
+    {
+        $root = $this->getNds()->getEntityFolderPath('Case', $caseId);
+        if (!$root) {
+            throw new NotFound("No folder is configured for Case {$caseId}.");
+        }
+        $root = $this->normalize($root);
+        if ($root === '') {
+            throw new Error("Case {$caseId} resolved to an empty folder path; refusing.");
+        }
+        return $root;
+    }
+
+    /**
+     * Normalize + reject traversal, return storage-relative path inside the case folder.
+     * If $requireExists, ensures the resolved path exists in storage.
+     */
+    private function resolveSafePath(string $caseId, string $relPath, bool $requireExists): string
+    {
+        $relPath = trim((string) $relPath);
+        if ($relPath === '') {
+            throw new BadRequest('Path is required.');
+        }
+        if (str_starts_with($relPath, '/') || str_starts_with($relPath, '\\')) {
+            throw new BadRequest('Absolute paths are not allowed.');
+        }
+
+        $caseRoot = $this->getCaseRoot($caseId);
+
+        // Allow the caller to either pass a path relative to the case root, OR a
+        // full storage-relative path that already includes the case root.
+        $normalizedRel = $this->normalize($relPath);
+        $candidate = str_starts_with($normalizedRel, $caseRoot . '/') || $normalizedRel === $caseRoot
+            ? $normalizedRel
+            : $this->normalize($caseRoot . '/' . $normalizedRel);
+
+        $this->assertWithinCaseRoot($caseId, $candidate);
+
+        if ($requireExists) {
+            $client = $this->getNds()->getClient();
+            if (!$client->exists($candidate)) {
+                throw new NotFound("Path not found: {$candidate}");
+            }
+        }
+
+        return $candidate;
+    }
+
+    private function assertWithinCaseRoot(string $caseId, string $absInStorage): void
+    {
+        $caseRoot = $this->getCaseRoot($caseId);
+        if ($absInStorage !== $caseRoot && !str_starts_with($absInStorage, $caseRoot . '/')) {
+            throw new Forbidden("Path '{$absInStorage}' is outside the case folder '{$caseRoot}'.");
+        }
+    }
+
+    /**
+     * Canonicalize a storage-relative path:
+     *   - convert '\' to '/'
+     *   - collapse repeated '/'
+     *   - resolve '.' segments
+     *   - reject '..' segments (refuses traversal)
+     *   - strip trailing '/'
+     */
+    private function normalize(string $path): string
+    {
+        $path = str_replace('\\', '/', $path);
+        $segments = explode('/', $path);
+        $out = [];
+        foreach ($segments as $seg) {
+            if ($seg === '' || $seg === '.') {
+                continue;
+            }
+            if ($seg === '..') {
+                throw new Forbidden('Parent-directory traversal is not allowed.');
+            }
+            // Block null bytes and other suspicious characters.
+            if (preg_match('/[\x00-\x1F]/', $seg)) {
+                throw new BadRequest('Path contains invalid control characters.');
+            }
+            $out[] = $seg;
+        }
+        return implode('/', $out);
+    }
+
+    private function dirnameRel(string $path): string
+    {
+        $pos = strrpos($path, '/');
+        if ($pos === false) {
+            return '';
+        }
+        return substr($path, 0, $pos);
+    }
+
+    /**
+     * Update the Document entity (if any) that pointed to this file, so the
+     * CRM reflects the soft-delete state.
+     */
+    private function touchDocumentForDeletion(string $oldPath, string $newPath): void
+    {
+        try {
+            $doc = $this->entityManager->getRDBRepository('Document')
+                ->where(['networkStoragePath' => $oldPath])
+                ->findOne();
+            if (!$doc) {
+                return;
+            }
+            $doc->set([
+                'networkStoragePath' => $newPath,
+                'markedForDeletionAt' => date('Y-m-d H:i:s'),
+                'markedForDeletionById' => $this->user->getId(),
+            ]);
+            $this->entityManager->saveEntity($doc);
+        } catch (\Throwable $e) {
+            $this->log->warning(
+                "CaseFolderManager: could not update Document entity for '{$oldPath}': " . $e->getMessage()
+            );
+        }
+    }
+}
@@ -55,8 +55,7 @@ class ConversationRepository
            if (!$entity) return;
        }

-        $messages = $entity->get('messagesData') ?? [];
-        if (is_object($messages)) $messages = (array) $messages;
+        $messages = json_decode(json_encode($entity->get('messagesData') ?? []), true);

        $newMessage = ['role' => $role, 'content' => $content, 'timestamp' => date('Y-m-d H:i:s')];
        if (!empty($actions)) $newMessage['actions'] = $actions;
@@ -81,8 +80,7 @@ class ConversationRepository
        $entity = $this->entityManager->getRDBRepository('AssistantConversation')
            ->where(['conversationKey' => $conversationKey, 'deleted' => false])->findOne();
        if (!$entity) return [];
-        $messages = $entity->get('messagesData') ?? [];
-        return is_object($messages) ? (array) $messages : $messages;
+        return json_decode(json_encode($entity->get('messagesData') ?? []), true);
    }

    public function getRecentConversations(?string $type = null, ?string $caseId = null, int $limit = 20): array
@@ -137,8 +135,7 @@ class ConversationRepository
            ->where(['conversationKey' => $conversationKey, 'deleted' => false])->findOne();
        if (!$entity) return;

-        $data = $entity->get('messagesData') ?? [];
-        if (is_object($data)) $data = (array) $data;
+        $data = json_decode(json_encode($entity->get('messagesData') ?? []), true);
        for ($i = count($data) - 1; $i >= 0; $i--) {
            if (($data[$i]['role'] ?? '') === 'assistant') { $data[$i]['pendingActions'] = $actions; break; }
        }
@@ -6,18 +6,19 @@ use Espo\Core\Exceptions\Error;
 use Espo\Core\InjectableFactory;
 use Espo\Core\Utils\Log;
 use Espo\ORM\EntityManager;
-use Espo\Modules\SmartAssistant\Classes\FileStorage\FileStorageFactory;
-use Espo\Modules\SmartAssistant\Classes\FileStorage\FileStorageInterface;
+use Espo\Modules\NetworkStorageIntegration\Services\NetworkDocumentService;
+use Espo\Modules\NetworkStorageIntegration\Classes\StorageClientInterface;

 class DocumentAnalyzer
 {
-    private const MAX_TEXT_LENGTH = 2000;
+    private const DEFAULT_MAX_TEXT_LENGTH = 100000;
    private const MAX_FILE_SIZE = 10 * 1024 * 1024;
    private const TMP_DIR = 'data/tmp/assistant-docs';

    private EntityManager $entityManager;
    private InjectableFactory $injectableFactory;
    private Log $log;
+    private ?int $maxTextLength = null;

    private const CATEGORY_PATTERNS = [
        'כתבי_טענות' => ['כתב_תביעה', 'כתב תביעה', 'כתב_הגנה', 'כתב הגנה', 'סיכומים', 'תביעה', 'הגנה', 'כתב_ערעור', 'כתב ערעור', 'בקשה', 'תגובה', 'תשובה'],
@@ -40,20 +41,78 @@ class DocumentAnalyzer

    public function listDocumentsRecursive(string $caseId): array
    {
-        $casePath = $this->getCaseFolderPath($caseId);
-        if (!$casePath) return ['casePath' => null, 'totalFiles' => 0, 'folders' => [], 'rootFiles' => []];
+        $description = $this->describeCaseFolderPath($caseId);
+        $casePath = $description['path'];
+
+        if (!$casePath) {
+            return [
+                'casePath' => null,
+                'totalFiles' => 0,
+                'folders' => [],
+                'rootFiles' => [],
+                'resolvedPath' => null,
+                'pathSource' => $description['source'],
+                'folderExists' => false,
+                'reason' => $description['error'] ?? 'Case has no networkStorageFolderPath and no default could be computed.',
+            ];
+        }
+
+        $client = $this->getStorageClient();
+
+        try {
+            $folderExists = $client->exists($casePath);
+        } catch (\Exception $e) {
+            return [
+                'casePath' => $casePath,
+                'totalFiles' => 0,
+                'folders' => [],
+                'rootFiles' => [],
+                'resolvedPath' => $casePath,
+                'pathSource' => $description['source'],
+                'folderExists' => false,
+                'reason' => "Storage client failed while checking '{$casePath}': " . $e->getMessage(),
+            ];
+        }
+
+        if (!$folderExists) {
+            return [
+                'casePath' => $casePath,
+                'totalFiles' => 0,
+                'folders' => [],
+                'rootFiles' => [],
+                'resolvedPath' => $casePath,
+                'pathSource' => $description['source'],
+                'folderExists' => false,
+                'reason' => "Folder '{$casePath}' (source: {$description['source']}) does not exist on storage.",
+            ];
+        }
+
+        try {
+            $topLevel = $client->listFolder($casePath);
+        } catch (\Exception $e) {
+            return [
+                'casePath' => $casePath,
+                'totalFiles' => 0,
+                'folders' => [],
+                'rootFiles' => [],
+                'resolvedPath' => $casePath,
+                'pathSource' => $description['source'],
+                'folderExists' => true,
+                'reason' => "Failed to list folder '{$casePath}': " . $e->getMessage(),
+            ];
+        }

-        $storage = $this->getStorage();
-        $topLevel = $storage->listFolder($casePath);
        $folders = []; $rootFiles = []; $totalFiles = 0;

        foreach ($topLevel as $item) {
-            if ($item['isFolder']) {
+            $isFolder = ($item['type'] ?? null) === 'folder' || !empty($item['isFolder']);
+            if ($isFolder) {
                $subFiles = [];
                try {
-                    foreach ($storage->listFolder($item['path']) as $sub) {
-                        if (!$sub['isFolder']) {
-                            $subFiles[] = ['name' => $sub['name'], 'path' => $sub['path'], 'size' => $sub['size'], 'mimeType' => $sub['mimeType'], 'modified' => $sub['modified'] ?? null];
+                    foreach ($client->listFolder($item['path']) as $sub) {
+                        $subIsFolder = ($sub['type'] ?? null) === 'folder' || !empty($sub['isFolder']);
+                        if (!$subIsFolder) {
+                            $subFiles[] = ['name' => $sub['name'], 'path' => $sub['path'], 'size' => $sub['size'] ?? null, 'mimeType' => $sub['mimeType'] ?? null, 'modified' => $sub['modified'] ?? null];
                            $totalFiles++;
                        }
                    }
@@ -62,27 +121,38 @@ class DocumentAnalyzer
                }
                $folders[] = ['name' => $item['name'], 'path' => $item['path'], 'files' => $subFiles];
            } else {
-                $rootFiles[] = ['name' => $item['name'], 'path' => $item['path'], 'size' => $item['size'], 'mimeType' => $item['mimeType'], 'modified' => $item['modified'] ?? null];
+                $rootFiles[] = ['name' => $item['name'], 'path' => $item['path'], 'size' => $item['size'] ?? null, 'mimeType' => $item['mimeType'] ?? null, 'modified' => $item['modified'] ?? null];
                $totalFiles++;
            }
        }

-        return ['casePath' => $casePath, 'totalFiles' => $totalFiles, 'folders' => $folders, 'rootFiles' => $rootFiles];
+        return [
+            'casePath' => $casePath,
+            'totalFiles' => $totalFiles,
+            'folders' => $folders,
+            'rootFiles' => $rootFiles,
+            'resolvedPath' => $casePath,
+            'pathSource' => $description['source'],
+            'folderExists' => true,
+            'reason' => $totalFiles === 0 ? "Folder '{$casePath}' exists but is empty." : null,
+        ];
    }

    public function extractTextContent(string $filePath): ?string
    {
-        $storage = $this->getStorage();
-        $parentPath = dirname($filePath);
+        $maxLen = $this->getMaxTextLength();
+        $text = $this->extractFullText($filePath, $maxLen);
+        return $text;
+    }
+
+    public function extractFullText(string $filePath, ?int $maxLength = null): ?string
+    {
+        $client = $this->getStorageClient();
        $filename = basename($filePath);

-        try { $items = $storage->listFolder($parentPath); } catch (\Exception $e) { return null; }
+        try { $content = $client->downloadFile($filePath); } catch (\Exception $e) { return null; }

-        $fileSize = null;
-        foreach ($items as $item) { if ($item['name'] === $filename) { $fileSize = $item['size']; break; } }
-        if ($fileSize !== null && $fileSize > self::MAX_FILE_SIZE) return null;
-
-        try { $content = $storage->downloadFile($filePath); } catch (\Exception $e) { return null; }
+        if (strlen($content) > self::MAX_FILE_SIZE) return null;

        if (!is_dir(self::TMP_DIR)) mkdir(self::TMP_DIR, 0755, true);
        $tmpFile = self::TMP_DIR . '/' . uniqid('doc_') . '_' . $filename;
@@ -101,13 +171,125 @@ class DocumentAnalyzer

        if (file_exists($tmpFile)) unlink($tmpFile);
        if ($text === null) return null;
-        if (mb_strlen($text) > self::MAX_TEXT_LENGTH) $text = mb_substr($text, 0, self::MAX_TEXT_LENGTH) . '...';
-        return trim($text);
+
+        $text = trim($text);
+        if ($maxLength !== null && mb_strlen($text) > $maxLength) {
+            $text = mb_substr($text, 0, $maxLength) . '...';
+        }
+
+        return $text;
+    }
+
+    /**
+     * Fetch raw file bytes + metadata for OCR/vision fallback.
+     *
+     * @return array{success: bool, fileName: string, mimeType: string, sizeBytes: int, base64: ?string, error: ?string}
+     */
+    public function getDocumentBytes(string $filePath): array
+    {
+        $fileName = basename($filePath);
+        $client = $this->getStorageClient();
+
+        try {
+            $content = $client->downloadFile($filePath);
+        } catch (\Exception $e) {
+            return [
+                'success' => false,
+                'fileName' => $fileName,
+                'mimeType' => '',
+                'sizeBytes' => 0,
+                'base64' => null,
+                'error' => 'Failed to download: ' . $e->getMessage(),
+            ];
+        }
+
+        $sizeBytes = strlen($content);
+        if ($sizeBytes > self::MAX_FILE_SIZE) {
+            return [
+                'success' => false,
+                'fileName' => $fileName,
+                'mimeType' => '',
+                'sizeBytes' => $sizeBytes,
+                'base64' => null,
+                'error' => 'File too large (max 10MB).',
+            ];
+        }
+
+        $mimeType = $this->guessMimeType($fileName, $content);
+
+        return [
+            'success' => true,
+            'fileName' => $fileName,
+            'mimeType' => $mimeType,
+            'sizeBytes' => $sizeBytes,
+            'base64' => base64_encode($content),
+            'error' => null,
+        ];
+    }
+
+    private function guessMimeType(string $fileName, string $content): string
+    {
+        $ext = strtolower(pathinfo($fileName, PATHINFO_EXTENSION));
+        $map = [
+            'pdf' => 'application/pdf',
+            'docx' => 'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
+            'doc' => 'application/msword',
+            'txt' => 'text/plain',
+            'csv' => 'text/csv',
+            'log' => 'text/plain',
+            'png' => 'image/png',
+            'jpg' => 'image/jpeg',
+            'jpeg' => 'image/jpeg',
+            'gif' => 'image/gif',
+            'bmp' => 'image/bmp',
+            'tiff' => 'image/tiff',
+            'tif' => 'image/tiff',
+            'webp' => 'image/webp',
+        ];
+        if (isset($map[$ext])) {
+            return $map[$ext];
+        }
+        // Fallback: finfo
+        if (function_exists('finfo_buffer')) {
+            $finfo = finfo_open(FILEINFO_MIME_TYPE);
+            $mime = finfo_buffer($finfo, $content);
+            finfo_close($finfo);
+            if ($mime) return $mime;
+        }
+        return 'application/octet-stream';
+    }
+
+    public function extractMultipleDocuments(array $filePaths, int $maxPerFile = 50000): array
+    {
+        $results = [];
+
+        foreach ($filePaths as $filePath) {
+            $fileName = basename($filePath);
+            try {
+                $text = $this->extractFullText($filePath, $maxPerFile);
+                $results[] = [
+                    'path' => $filePath,
+                    'fileName' => $fileName,
+                    'text' => $text,
+                    'charCount' => $text !== null ? mb_strlen($text) : 0,
+                ];
+            } catch (\Exception $e) {
+                $results[] = [
+                    'path' => $filePath,
+                    'fileName' => $fileName,
+                    'text' => null,
+                    'charCount' => 0,
+                    'error' => $e->getMessage(),
+                ];
+            }
+        }
+
+        return $results;
    }

    public function renameDocument(string $sourcePath, string $newName): array
    {
-        $storage = $this->getStorage();
+        $client = $this->getStorageClient();
        $parentPath = dirname($sourcePath);
        $oldName = basename($sourcePath);

@@ -120,21 +302,223 @@ class DocumentAnalyzer
        $destination = $parentPath . '/' . $newName;
        if ($sourcePath === $destination) return ['success' => true, 'oldPath' => $sourcePath, 'newPath' => $destination, 'oldName' => $oldName, 'newName' => $newName];

-        $storage->move($sourcePath, $destination);
+        $client->move($sourcePath, $destination);
        $this->updateDocumentEntity($sourcePath, $destination);

        return ['success' => true, 'oldPath' => $sourcePath, 'newPath' => $destination, 'oldName' => $oldName, 'newName' => $newName];
    }

-    private function getCaseFolderPath(string $caseId): ?string
+    public function uploadDocument(string $caseId, string $fileName, string $content, ?string $subfolder = null): array
    {
-        $case = $this->entityManager->getEntityById('Case', $caseId);
-        return $case ? ($case->get('nextCloudFolderPath') ?: null) : null;
+        $casePath = $this->getCaseFolderPath($caseId);
+        if (!$casePath) {
+            throw new Error('Case does not have a document folder configured (networkStorageFolderPath).');
+        }
+
+        $client = $this->getStorageClient();
+
+        $targetDir = $casePath;
+        if ($subfolder) {
+            $targetDir = $casePath . '/' . trim($subfolder, '/');
+            if (!$client->exists($targetDir)) {
+                $client->createFolderRecursive($targetDir);
+            }
+        }
+
+        $targetPath = $targetDir . '/' . $fileName;
+        $client->uploadFile($targetPath, $content);
+
+        return [
+            'path' => $targetPath,
+            'fileName' => $fileName,
+            'folder' => $subfolder,
+        ];
    }

-    private function getStorage(): FileStorageInterface
+    public function getCaseFolderPath(string $caseId): ?string
    {
-        return $this->injectableFactory->create(FileStorageFactory::class)->create();
+        return $this->describeCaseFolderPath($caseId)['path'];
+    }
+
+    /**
+     * Resolve the case folder path with diagnostic metadata.
+     *
+     * @return array{path: ?string, source: string, error: ?string, caseExists: bool}
+     *   source: 'stored' | 'computed' | 'none'
+     */
+    public function describeCaseFolderPath(string $caseId): array
+    {
+        $case = $this->entityManager->getEntityById('Case', $caseId);
+        if (!$case) {
+            return ['path' => null, 'source' => 'none', 'error' => "Case '{$caseId}' not found.", 'caseExists' => false];
+        }
+
+        $storedPath = $case->get('networkStorageFolderPath') ?: null;
+        if ($storedPath) {
+            return ['path' => $storedPath, 'source' => 'stored', 'error' => null, 'caseExists' => true];
+        }
+
+        try {
+            $nds = $this->getNetworkDocumentService();
+            $computed = $nds->getEntityFolderPath('Case', $caseId);
+            if ($computed) {
+                return ['path' => $computed, 'source' => 'computed', 'error' => null, 'caseExists' => true];
+            }
+            return ['path' => null, 'source' => 'none', 'error' => 'No stored path, and default path computation returned null.', 'caseExists' => true];
+        } catch (\Exception $e) {
+            $this->log->warning("SmartAssistant: Failed to compute case folder path: " . $e->getMessage());
+            return ['path' => null, 'source' => 'none', 'error' => $e->getMessage(), 'caseExists' => true];
+        }
+    }
+
+    /**
+     * List the immediate contents of an arbitrary folder path on network storage.
+     * Manual override for when auto-resolution of a case folder fails.
+     *
+     * @return array<int, array{name: string, path: string, type: string, size: ?int, mimeType: ?string, modified: ?string}>
+     */
+    public function browseFolder(string $path): array
+    {
+        $client = $this->getStorageClient();
+        $entries = [];
+        foreach ($client->listFolder($path) as $item) {
+            $isFolder = ($item['type'] ?? null) === 'folder' || !empty($item['isFolder']);
+            $entries[] = [
+                'name' => $item['name'] ?? '',
+                'path' => $item['path'] ?? '',
+                'type' => $isFolder ? 'folder' : 'file',
+                'size' => $item['size'] ?? null,
+                'mimeType' => $item['mimeType'] ?? null,
+                'modified' => $item['modified'] ?? null,
+            ];
+        }
+        return $entries;
+    }
+
+    /**
+     * Search the storage for folders matching a query (case-insensitive substring).
+     * Scans root and one level deep. Returns sorted matches.
+     *
+     * @return array<int, array{path: string, name: string, level: int, score: int}>
+     */
+    public function findCaseFolder(string $query, int $limit = 20): array
+    {
+        $normalized = trim($query);
+        if ($normalized === '') return [];
+
+        $client = $this->getStorageClient();
+        $needle = mb_strtolower($normalized);
+        $matches = [];
+
+        try {
+            $roots = $client->listFolder('');
+        } catch (\Exception $e) {
+            $this->log->warning("SmartAssistant: findCaseFolder root listing failed: " . $e->getMessage());
+            return [];
+        }
+
+        foreach ($roots as $item) {
+            $isFolder = ($item['type'] ?? null) === 'folder' || !empty($item['isFolder']);
+            if (!$isFolder) continue;
+
+            $name = (string) ($item['name'] ?? '');
+            $path = (string) ($item['path'] ?? $name);
+
+            $score = $this->fuzzyScore($name, $needle);
+            if ($score > 0) {
+                $matches[] = ['path' => $path, 'name' => $name, 'level' => 0, 'score' => $score];
+            }
+
+            // One level deeper, but only inspect folder names — don't list files to keep it cheap.
+            try {
+                foreach ($client->listFolder($path) as $sub) {
+                    $subIsFolder = ($sub['type'] ?? null) === 'folder' || !empty($sub['isFolder']);
+                    if (!$subIsFolder) continue;
+                    $subName = (string) ($sub['name'] ?? '');
+                    $subPath = (string) ($sub['path'] ?? ($path . '/' . $subName));
+                    $subScore = $this->fuzzyScore($subName, $needle);
+                    if ($subScore > 0) {
+                        $matches[] = ['path' => $subPath, 'name' => $subName, 'level' => 1, 'score' => $subScore];
+                    }
+                }
+            } catch (\Exception $e) {
+                // Non-fatal: skip unreadable subfolders silently.
+            }
+        }
+
+        usort($matches, fn($a, $b) => $b['score'] <=> $a['score']);
+        return array_slice($matches, 0, $limit);
+    }
+
+    /**
+     * Persist the resolved folder path on the Case so future calls skip discovery.
+     */
+    public function setCaseFolderPath(string $caseId, string $path): array
+    {
+        $case = $this->entityManager->getEntityById('Case', $caseId);
+        if (!$case) {
+            throw new Error("Case '{$caseId}' not found.");
+        }
+
+        $client = $this->getStorageClient();
+        if (!$client->exists($path)) {
+            throw new Error("Path '{$path}' does not exist on storage.");
+        }
+
+        $case->set('networkStorageFolderPath', $path);
+        $this->entityManager->saveEntity($case);
+
+        return ['success' => true, 'caseId' => $caseId, 'path' => $path];
+    }
+
+    private function fuzzyScore(string $haystack, string $needleLower): int
+    {
+        $hay = mb_strtolower($haystack);
+        if ($hay === $needleLower) return 100;
+        if (mb_strpos($hay, $needleLower) !== false) return 80;
+
+        // Token overlap (whitespace/dash/underscore).
+        $hayTokens = preg_split('/[\s\-_]+/u', $hay) ?: [];
+        $needleTokens = preg_split('/[\s\-_]+/u', $needleLower) ?: [];
+        $hits = 0;
+        foreach ($needleTokens as $nt) {
+            if ($nt === '') continue;
+            foreach ($hayTokens as $ht) {
+                if ($ht !== '' && mb_strpos($ht, $nt) !== false) { $hits++; break; }
+            }
+        }
+        return $hits > 0 ? 40 + $hits * 5 : 0;
+    }
+
+    private function getMaxTextLength(): int
+    {
+        if ($this->maxTextLength !== null) {
+            return $this->maxTextLength;
+        }
+
+        try {
+            $integration = $this->entityManager->getEntityById('Integration', 'SmartAssistant');
+            if ($integration && $integration->get('enabled')) {
+                $data = (array) ($integration->get('data') ?? []);
+                $this->maxTextLength = (int) ($data['maxDocumentChars'] ?? self::DEFAULT_MAX_TEXT_LENGTH);
+                return $this->maxTextLength;
+            }
+        } catch (\Exception $e) {
+            // Ignore
+        }
+
+        $this->maxTextLength = self::DEFAULT_MAX_TEXT_LENGTH;
+        return $this->maxTextLength;
+    }
+
+    private function getStorageClient(): StorageClientInterface
+    {
+        return $this->getNetworkDocumentService()->getClient();
+    }
+
+    private function getNetworkDocumentService(): NetworkDocumentService
+    {
+        return $this->injectableFactory->create(NetworkDocumentService::class);
    }

    private function extractFromPdf(string $tmpFile): ?string
@@ -149,29 +533,46 @@ class DocumentAnalyzer

    private function extractFromDocx(string $tmpFile): ?string
    {
-        if (!class_exists(\PhpOffice\PhpWord\IOFactory::class)) return null;
-        $phpWord = \PhpOffice\PhpWord\IOFactory::load($tmpFile);
-        $text = '';
-        foreach ($phpWord->getSections() as $section) {
-            foreach ($section->getElements() as $element) {
-                if (method_exists($element, 'getText')) $text .= $element->getText() . "\n";
-                elseif (method_exists($element, 'getElements')) {
-                    foreach ($element->getElements() as $child) {
-                        if (method_exists($child, 'getText')) $text .= $child->getText() . "\n";
-                    }
+        // PHPWord (vendor/phpoffice/phpword) ships with the EspoCRM image but
+        // is NOT in the composer PSR-4 autoload map — class_exists silently
+        // returns false. Rather than fix the autoloader (rebuild of the image)
+        // we parse word/document.xml directly. This is also more robust:
+        // PHPWord's element walker only goes one level deep, missing text in
+        // tables, hyperlinks, and footnotes.
+        $zip = new \ZipArchive();
+        if ($zip->open($tmpFile) !== true) {
+            $this->log->warning("SmartAssistant: extractFromDocx: not a valid zip: $tmpFile");
+            return null;
+        }
+        $xml = $zip->getFromName('word/document.xml');
+        $zip->close();
+        if ($xml === false || $xml === '') {
+            $this->log->warning("SmartAssistant: extractFromDocx: word/document.xml missing in $tmpFile");
+            return null;
+        }
+
+        // Each <w:p> is a paragraph; concatenate <w:t> runs inside it.
+        // `(?:\s[^>]*)?` keeps us from also matching <w:tab> / <w:tbl>.
+        $paragraphs = [];
+        if (preg_match_all('#<w:p(?:\s[^>]*)?>(.*?)</w:p>#s', $xml, $pMatches)) {
+            foreach ($pMatches[1] as $block) {
+                if (preg_match_all('#<w:t(?:\s[^>]*)?>(.*?)</w:t>#s', $block, $tMatches)) {
+                    $line = trim(implode('', $tMatches[1]));
+                    if ($line !== '') $paragraphs[] = html_entity_decode($line, ENT_XML1 | ENT_QUOTES, 'UTF-8');
                }
            }
        }
-        return $text ?: null;
+        $text = trim(implode("\n", $paragraphs));
+        return $text !== '' ? $text : null;
    }

    private function updateDocumentEntity(string $oldPath, string $newPath): void
    {
        try {
-            $doc = $this->entityManager->getRDBRepository('Document')->where(['nextCloudPath' => $oldPath])->findOne();
+            $doc = $this->entityManager->getRDBRepository('Document')->where(['networkStoragePath' => $oldPath])->findOne();
            if ($doc) {
-                $doc->set('nextCloudPath', $newPath);
-                $doc->set('nextCloudFilename', basename($newPath));
+                $doc->set('networkStoragePath', $newPath);
+                $doc->set('networkStorageFileName', basename($newPath));
                $this->entityManager->saveEntity($doc);
            }
        } catch (\Exception $e) {}
@@ -0,0 +1,275 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\Core\Exceptions\BadRequest;
+use Espo\Core\Exceptions\NotFound;
+use Espo\Core\InjectableFactory;
+use Espo\Core\Utils\Log;
+use Espo\ORM\EntityManager;
+use Espo\Entities\User;
+use Espo\Modules\NetworkStorageIntegration\Services\NetworkDocumentService;
+use PhpOffice\PhpWord\PhpWord;
+use PhpOffice\PhpWord\IOFactory;
+
+class FreeDocumentGenerator
+{
+    private const TEMP_DIR = 'data/tmp/';
+    private const FONT_NAME = 'David';
+    private const FONT_SIZE = 12;
+
+    public function __construct(
+        private EntityManager $entityManager,
+        private InjectableFactory $injectableFactory,
+        private Log $log,
+        private User $user
+    ) {}
+
+    /**
+     * @return array{success: bool, documentId: string, documentName: string, fileName: string, networkPath: ?string, message: string}
+     */
+    public function generate(
+        string $caseId,
+        string $title,
+        string $body,
+        string $documentType = 'letter',
+        ?string $recipient = null
+    ): array {
+        $title = trim($title);
+        if ($title === '') {
+            throw new BadRequest('title is required.');
+        }
+        if (trim($body) === '') {
+            throw new BadRequest('body is required.');
+        }
+
+        $case = $this->entityManager->getEntityById('Case', $caseId);
+        if (!$case) {
+            throw new NotFound("Case {$caseId} not found.");
+        }
+
+        $docxBinary = $this->buildDocx($title, $body, $recipient);
+
+        $sanitizedTitle = $this->sanitizeFileName($title);
+        $today = date('Y-m-d');
+        $fileName = "{$today} - {$sanitizedTitle}.docx";
+
+        $attachment = $this->entityManager->getNewEntity('Attachment');
+        $attachment->set([
+            'name' => $fileName,
+            'type' => 'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
+            'role' => 'Attachment',
+            'size' => strlen($docxBinary),
+            'relatedType' => 'Document',
+        ]);
+        $this->entityManager->saveEntity($attachment);
+        file_put_contents('data/upload/' . $attachment->getId(), $docxBinary);
+
+        $document = $this->entityManager->getNewEntity('Document');
+        $document->set([
+            'name' => $title,
+            'fileId' => $attachment->getId(),
+            'fileName' => $fileName,
+            'assignedUserId' => $this->user->getId(),
+        ]);
+        $this->entityManager->saveEntity($document);
+
+        $this->entityManager->getRDBRepository('Case')
+            ->getRelation($case, 'documents')
+            ->relate($document);
+
+        $networkPath = null;
+        try {
+            $nds = $this->injectableFactory->create(NetworkDocumentService::class);
+            if ($nds->isEnabled()) {
+                $result = $nds->uploadDocument($document, $attachment, 'Case', $caseId);
+                $networkPath = $result['path'] ?? null;
+            }
+        } catch (\Throwable $e) {
+            // Document is safely persisted in Espo; the network-storage copy is best-effort.
+            $this->log->warning(
+                "FreeDocumentGenerator: failed to copy to network storage for Case {$caseId}: " .
+                $e->getMessage()
+            );
+        }
+
+        $this->log->info(
+            "FreeDocumentGenerator: Created '{$title}' (type={$documentType}) for Case {$caseId}"
+        );
+
+        $message = "✅ המסמך \"{$title}\" נוצר בהצלחה וצורף לתיק";
+        if ($networkPath) {
+            $message .= " ולתיקיית הרשת";
+        }
+        $message .= ".";
+
+        return [
+            'success' => true,
+            'documentId' => $document->getId(),
+            'documentName' => $title,
+            'fileName' => $fileName,
+            'networkPath' => $networkPath,
+            'message' => $message,
+        ];
+    }
+
+    private function buildDocx(string $title, string $body, ?string $recipient): string
+    {
+        $phpWord = new PhpWord();
+        $phpWord->setDefaultFontName(self::FONT_NAME);
+        $phpWord->setDefaultFontSize(self::FONT_SIZE);
+
+        $section = $phpWord->addSection([
+            'marginLeft' => 1440,
+            'marginRight' => 1440,
+            'marginTop' => 1440,
+            'marginBottom' => 1440,
+        ]);
+
+        $rtlPara = ['bidi' => true, 'alignment' => 'right'];
+        $centerPara = ['bidi' => true, 'alignment' => 'center'];
+        $titleFont = ['name' => self::FONT_NAME, 'size' => 16, 'bold' => true, 'rtl' => true];
+        $boldFont = ['name' => self::FONT_NAME, 'size' => self::FONT_SIZE, 'bold' => true, 'rtl' => true];
+        $normalFont = ['name' => self::FONT_NAME, 'size' => self::FONT_SIZE, 'rtl' => true];
+
+        $section->addText($this->formatHebrewDate(new \DateTime()), $normalFont, $rtlPara);
+        $section->addTextBreak(1);
+
+        if ($recipient !== null && trim($recipient) !== '') {
+            $section->addText('אל: ' . trim($recipient), $boldFont, $rtlPara);
+            $section->addTextBreak(1);
+        }
+
+        $section->addText($title, $titleFont, $centerPara);
+        $section->addTextBreak(1);
+
+        $this->renderMarkdown($section, $body);
+
+        if (!is_dir(self::TEMP_DIR)) {
+            mkdir(self::TEMP_DIR, 0775, true);
+        }
+        $tmpPath = self::TEMP_DIR . 'free_' . uniqid() . '.docx';
+        $writer = IOFactory::createWriter($phpWord, 'Word2007');
+        $writer->save($tmpPath);
+        $content = file_get_contents($tmpPath);
+        @unlink($tmpPath);
+
+        return $content;
+    }
+
+    private function renderMarkdown($section, string $body): void
+    {
+        $rtlPara = ['bidi' => true, 'alignment' => 'right'];
+        $bulletStyle = ['listType' => \PhpOffice\PhpWord\Style\ListItem::TYPE_BULLET_FILLED];
+        $bulletFont = ['name' => self::FONT_NAME, 'size' => self::FONT_SIZE, 'rtl' => true];
+        $h1Size = 16; $h2Size = 14; $h3Size = 13;
+
+        $body = str_replace(["\r\n", "\r"], "\n", $body);
+        $lines = explode("\n", $body);
+
+        $i = 0;
+        $n = count($lines);
+        while ($i < $n) {
+            $line = $lines[$i];
+            $trimmed = ltrim($line);
+
+            if (trim($line) === '') {
+                $section->addTextBreak(1);
+                $i++;
+                continue;
+            }
+
+            if (preg_match('/^(#{1,3})\s+(.+)$/u', $trimmed, $m)) {
+                $level = strlen($m[1]);
+                $size = match ($level) { 1 => $h1Size, 2 => $h2Size, default => $h3Size };
+                $section->addText(
+                    $m[2],
+                    ['name' => self::FONT_NAME, 'size' => $size, 'bold' => true, 'rtl' => true],
+                    $rtlPara
+                );
+                $i++;
+                continue;
+            }
+
+            if (preg_match('/^[\-\*]\s+(.+)$/u', $trimmed)) {
+                while ($i < $n && preg_match('/^[\-\*]\s+(.+)$/u', ltrim($lines[$i]), $m2)) {
+                    $plain = preg_replace('/(\*\*|\*)/u', '', $m2[1]);
+                    $section->addListItem($plain, 0, $bulletFont, $bulletStyle, $rtlPara);
+                    $i++;
+                }
+                continue;
+            }
+
+            $textRun = $section->addTextRun($rtlPara);
+            $this->addInlineRuns($textRun, $trimmed);
+            $i++;
+        }
+    }
+
+    /**
+     * Parse **bold** and *italic* into multiple PhpWord runs.
+     */
+    private function addInlineRuns($textRun, string $text): void
+    {
+        $base = ['name' => self::FONT_NAME, 'size' => self::FONT_SIZE, 'rtl' => true];
+        $i = 0;
+        $len = mb_strlen($text);
+        $buffer = '';
+
+        $flush = function () use (&$buffer, $textRun, $base) {
+            if ($buffer !== '') {
+                $textRun->addText($buffer, $base);
+                $buffer = '';
+            }
+        };
+
+        while ($i < $len) {
+            $two = mb_substr($text, $i, 2);
+            $one = mb_substr($text, $i, 1);
+
+            if ($two === '**') {
+                $end = mb_strpos($text, '**', $i + 2);
+                if ($end !== false) {
+                    $flush();
+                    $inner = mb_substr($text, $i + 2, $end - $i - 2);
+                    $textRun->addText($inner, array_merge($base, ['bold' => true]));
+                    $i = $end + 2;
+                    continue;
+                }
+            } elseif ($one === '*') {
+                $end = mb_strpos($text, '*', $i + 1);
+                if ($end !== false) {
+                    $flush();
+                    $inner = mb_substr($text, $i + 1, $end - $i - 1);
+                    $textRun->addText($inner, array_merge($base, ['italic' => true]));
+                    $i = $end + 1;
+                    continue;
+                }
+            }
+
+            $buffer .= $one;
+            $i++;
+        }
+        $flush();
+    }
+
+    private function formatHebrewDate(\DateTime $dt): string
+    {
+        $months = [
+            1 => 'ינואר', 2 => 'פברואר', 3 => 'מרץ', 4 => 'אפריל',
+            5 => 'מאי', 6 => 'יוני', 7 => 'יולי', 8 => 'אוגוסט',
+            9 => 'ספטמבר', 10 => 'אוקטובר', 11 => 'נובמבר', 12 => 'דצמבר',
+        ];
+        $day = (int) $dt->format('j');
+        $month = $months[(int) $dt->format('n')];
+        $year = $dt->format('Y');
+        return "{$day} ב{$month} {$year}";
+    }
+
+    private function sanitizeFileName(string $name): string
+    {
+        $name = preg_replace('/[\\/:*?"<>|]/', '', $name);
+        $name = preg_replace('/\s+/', ' ', $name);
+        return trim(mb_substr($name, 0, 100));
+    }
+}
@@ -0,0 +1,213 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\Core\Exceptions\Error;
+use Espo\Core\Exceptions\NotFound;
+use Espo\Core\InjectableFactory;
+use Espo\Core\Utils\Log;
+use Espo\ORM\EntityManager;
+use Espo\Entities\User;
+use Espo\Modules\NetworkStorageIntegration\Services\DocumentTemplateService;
+use Espo\Modules\NetworkStorageIntegration\Services\NetworkDocumentService;
+use PhpOffice\PhpWord\TemplateProcessor;
+
+class GenericTemplateGenerator
+{
+    private const TEMP_DIR = 'data/tmp/';
+
+    public function __construct(
+        private EntityManager $entityManager,
+        private InjectableFactory $injectableFactory,
+        private Log $log,
+        private User $user
+    ) {}
+
+    public function generate(string $templateId, string $caseId, ?string $documentSubject = null, array $customPlaceholders = []): array
+    {
+        $template = $this->entityManager->getEntityById('DocumentTemplate', $templateId);
+        if (!$template) {
+            throw new NotFound("Template {$templateId} not found.");
+        }
+
+        if (!$template->get('isActive')) {
+            throw new Error("Template is not active.");
+        }
+
+        $templatePath = $template->get('templatePath');
+        if (!$templatePath) {
+            throw new Error("Template path is not configured.");
+        }
+
+        $case = $this->entityManager->getEntityById('Case', $caseId);
+        if (!$case) {
+            throw new NotFound("Case {$caseId} not found.");
+        }
+
+        $templateName = $template->get('name') ?? 'document';
+
+        // Step 1: Download template from WebDAV
+        $localTemplatePath = $this->downloadTemplate($templatePath);
+
+        try {
+            // Step 2: Build placeholder data from entity fields
+            $templateService = $this->injectableFactory->create(DocumentTemplateService::class);
+            $placeholderData = $templateService->buildPlaceholderData($case);
+
+            // Step 3: Merge custom placeholders (override entity data)
+            foreach ($customPlaceholders as $key => $value) {
+                $placeholderData[$key] = $value;
+            }
+
+            // Step 4: Process template
+            $outputPath = self::TEMP_DIR . uniqid('gen_') . '.docx';
+            if (!is_dir(self::TEMP_DIR)) {
+                mkdir(self::TEMP_DIR, 0775, true);
+            }
+
+            $this->processTemplate($localTemplatePath, $outputPath, $placeholderData);
+
+            // Step 5: Read generated content
+            $content = file_get_contents($outputPath);
+            @unlink($outputPath);
+            @unlink($localTemplatePath);
+
+            // Step 6: Build document name
+            $contactName = $this->getContactName($case);
+            $docName = $documentSubject ?? "{$templateName} — {$contactName}";
+
+            // Step 7: Create Attachment + Document
+            $attachment = $this->entityManager->getNewEntity('Attachment');
+            $attachment->set([
+                'name' => $docName . '.docx',
+                'type' => 'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
+                'role' => 'Attachment',
+                'size' => strlen($content),
+                'relatedType' => 'Document',
+            ]);
+            $this->entityManager->saveEntity($attachment);
+            file_put_contents('data/upload/' . $attachment->getId(), $content);
+
+            $document = $this->entityManager->getNewEntity('Document');
+            $document->set([
+                'name' => $docName,
+                'fileId' => $attachment->getId(),
+                'fileName' => $docName . '.docx',
+                'assignedUserId' => $this->user->getId(),
+            ]);
+            $this->entityManager->saveEntity($document);
+
+            // Link to Case
+            $this->entityManager->getRDBRepository('Case')
+                ->getRelation($case, 'documents')
+                ->relate($document);
+
+            $this->log->info("GenericTemplateGenerator: Created '{$docName}' from template '{$templateName}' for Case {$caseId}");
+
+            return [
+                'success' => true,
+                'message' => "✅ מסמך \"{$docName}\" נוצר בהצלחה מתבנית \"{$templateName}\"\n📄 המסמך צורף לתיק.",
+                'entityType' => 'Document',
+                'entityId' => $document->getId(),
+            ];
+        } catch (\Exception $e) {
+            if (isset($localTemplatePath) && file_exists($localTemplatePath)) {
+                @unlink($localTemplatePath);
+            }
+            throw $e;
+        }
+    }
+
+    private function downloadTemplate(string $templatePath): string
+    {
+        // Try local paths first
+        if (file_exists($templatePath)) {
+            return $templatePath;
+        }
+
+        $localPath = 'data/document-templates/' . ltrim($templatePath, '/');
+        if (file_exists($localPath)) {
+            return $localPath;
+        }
+
+        // Download from NetworkStorage (WebDAV)
+        try {
+            $nds = $this->injectableFactory->create(NetworkDocumentService::class);
+            $client = $nds->getClient();
+
+            $integration = $this->entityManager->getEntityById('Integration', 'NetworkStorage');
+            $templatesFolderPath = 'Templates';
+            if ($integration && $integration->get('enabled')) {
+                $data = (array) ($integration->get('data') ?? []);
+                $templatesFolderPath = $data['templatesFolderPath'] ?? 'Templates';
+            }
+
+            $storagePath = $templatesFolderPath . '/' . $templatePath;
+
+            if (!$client->exists($storagePath)) {
+                throw new Error("Template file not found on storage: {$storagePath}");
+            }
+
+            $content = $client->downloadFile($storagePath);
+
+            if (!is_dir(self::TEMP_DIR)) {
+                mkdir(self::TEMP_DIR, 0775, true);
+            }
+            $tmpPath = self::TEMP_DIR . 'tpl_' . uniqid() . '.docx';
+            file_put_contents($tmpPath, $content);
+
+            return $tmpPath;
+        } catch (Error $e) {
+            throw $e;
+        } catch (\Exception $e) {
+            throw new Error("Failed to download template: " . $e->getMessage());
+        }
+    }
+
+    private function processTemplate(string $inputPath, string $outputPath, array $data): void
+    {
+        if (!class_exists(TemplateProcessor::class, false)) {
+            $autoloader = 'vendor/phpoffice/phpword/src/PhpWord/Autoloader.php';
+            if (file_exists($autoloader)) {
+                require_once $autoloader;
+                \PhpOffice\PhpWord\Autoloader::register();
+            }
+        }
+
+        $processor = new TemplateProcessor($inputPath);
+
+        foreach ($data as $key => $value) {
+            if ($value === null) {
+                $value = '';
+            }
+            if (is_array($value)) {
+                $value = implode(', ', $value);
+            } elseif (is_bool($value)) {
+                $value = $value ? 'כן' : 'לא';
+            }
+            $processor->setValue($key, (string) $value);
+        }
+
+        $processor->saveAs($outputPath);
+    }
+
+    private function getContactName($case): string
+    {
+        $contactId = $case->get('contactId');
+        if (!$contactId) {
+            $ids = $case->getLinkMultipleIdList('contacts');
+            if (!empty($ids)) {
+                $contactId = $ids[0];
+            }
+        }
+
+        if ($contactId) {
+            $contact = $this->entityManager->getEntityById('Contact', $contactId);
+            if ($contact) {
+                return trim($contact->get('firstName') . ' ' . $contact->get('lastName'));
+            }
+        }
+
+        return $case->get('name') ?? '';
+    }
+}
@@ -58,10 +58,18 @@ class OfficeContextBuilder
            $contacts[] = ['name' => $c->get('name'), 'phone' => $c->get('phoneNumber'), 'email' => $c->get('emailAddress')];
        }

+        $parentConditions = [
+            ['parentType' => 'Case', 'parentId' => $caseId],
+        ];
+        $contactIds = $this->getCaseContactIds($case);
+        if (!empty($contactIds)) {
+            $parentConditions[] = ['parentType' => 'Contact', 'parentId' => $contactIds];
+        }
+
        $tasks = [];
        foreach ($this->entityManager->getRDBRepository('Task')
            ->select(['id', 'name', 'status', 'dateEnd', 'assignedUserName'])
-            ->where(['parentId' => $caseId, 'parentType' => 'Case', 'status!=' => ['Completed', 'Canceled'], 'deleted' => false])
+            ->where(['OR' => $parentConditions, 'status!=' => ['Completed', 'Canceled'], 'deleted' => false])
            ->order('dateEnd', 'ASC')->limit(0, 20)->find() as $t) {
            $tasks[] = ['name' => $t->get('name'), 'status' => $t->get('status'), 'dateEnd' => $t->get('dateEnd'), 'assignedUser' => $t->get('assignedUserName')];
        }
@@ -76,4 +84,27 @@ class OfficeContextBuilder

        return ['case' => $caseData, 'contacts' => $contacts, 'openTasks' => $tasks, 'recentNotes' => $notes];
    }
+
+    private function getCaseContactIds(\Espo\ORM\Entity $case): array
+    {
+        $contactIds = [];
+        $primaryContactId = $case->get('contactId');
+        if ($primaryContactId) {
+            $contactIds[] = $primaryContactId;
+        }
+
+        $contacts = $this->entityManager->getRDBRepository('Case')
+            ->getRelation($case, 'contacts')
+            ->select(['id'])
+            ->find();
+
+        foreach ($contacts as $contact) {
+            $id = $contact->get('id');
+            if (!in_array($id, $contactIds)) {
+                $contactIds[] = $id;
+            }
+        }
+
+        return $contactIds;
+    }
 }
@@ -17,7 +17,18 @@ class SmartAssistantService
    public const NOTE_TYPE_RESPONSE = 'SmartResponse';
    public const NOTE_TYPE_ACTION = 'SmartAction';

-    private const READ_ONLY_TOOLS = ['list_documents', 'save_memory'];
+    // All tools execute inline — Shira has full permissions
+    private const TOOLS_REQUIRING_CASE = [
+        'change_status', 'schedule_hearing', 'list_documents', 'analyze_document',
+        'read_document', 'read_multiple_documents', 'upload_document',
+        'generate_document', 'merge_documents', 'save_memory',
+        'batch_rename_documents',
+    ];
+
+    // Tools whose output is fed back to the AI for a follow-up webhook call
+    private const AGENTIC_TOOLS = ['analyze_document', 'read_document', 'read_multiple_documents', 'list_documents'];
+
+    private const DEFAULT_MAX_AGENTIC_LOOPS = 3;

    private EntityManager $entityManager;
    private InjectableFactory $injectableFactory;
@@ -70,6 +81,22 @@ class SmartAssistantService
            }
        }

+        // Load behavioral rules
+        $ruleProvider = $this->injectableFactory->create(AssistantRuleContextProvider::class);
+        $context['assistantRules'] = $ruleProvider->getRulesForMode($mode === 'case' ? 'case' : 'office');
+
+        // Load editable prompt sections (DB overrides for the Python defaults).
+        $promptProvider = $this->injectableFactory->create(AssistantPromptContextProvider::class);
+        $context['assistantPrompts'] = $promptProvider->getPromptsForMode($mode === 'case' ? 'case' : 'office');
+
+        // Load per-user profile (replaces /opt/data/profiles/{uid}.md).
+        $profileProvider = $this->injectableFactory->create(UserProfileContextProvider::class);
+        $context['userProfile'] = $profileProvider->getProfileForUser($userId);
+
+        // Load active skills (metadata only; full body fetched via REST when needed).
+        $skillProvider = $this->injectableFactory->create(AssistantSkillContextProvider::class);
+        $context['availableSkills'] = $skillProvider->listSkills();
+
        // Generate conversation ID
        if (!$conversationId) {
            $prefix = $mode === 'case' ? 'conv_' : 'oconv_';
@@ -100,56 +127,32 @@ class SmartAssistantService
            // Ignore
        }

-        // Call webhook
-        $response = $this->callWebhook($message, $context, $conversationId, $conversationHistory, $mode);
-
-        // Process actions
-        $actions = $response['actions'] ?? [];
-        $responseText = $response['text'] ?? '';
-        $inlineResults = [];
-        $remainingActions = [];
-
-        foreach ($actions as $action) {
-            $tool = $action['tool'] ?? '';
-            if (in_array($tool, self::READ_ONLY_TOOLS, true)) {
-                try {
-                    $executor = $this->injectableFactory->create(ActionExecutor::class);
-                    $result = $executor->execute($tool, $action['params'] ?? [], $caseId, $userId);
-                    if (!empty($result['message'])) {
-                        $inlineResults[] = $result['message'];
-                    }
-                } catch (\Exception $e) {
-                    $this->log->warning("SmartAssistant: Inline execution of {$tool} failed: " . $e->getMessage());
-                    $inlineResults[] = "שגיאה בביצוע {$tool}: " . $e->getMessage();
-                }
-            } else {
-                $remainingActions[] = $action;
-            }
+        // Resolve effective caseId: explicit case mode, or drill-down detection in office mode
+        $effectiveCaseId = $caseId;
+        if (!$effectiveCaseId && !empty($context['drillDown']['case']['id'])) {
+            $effectiveCaseId = $context['drillDown']['case']['id'];
        }

-        if (!empty($inlineResults)) {
-            $responseText .= "\n\n" . implode("\n\n", $inlineResults);
-        }
-
-        // Store pending actions
-        if (!empty($remainingActions)) {
-            self::$conversations[$conversationId] = [
-                'caseId' => $caseId,
-                'userId' => $userId,
-                'actions' => $remainingActions,
+        // Execute tools with agentic loop — read tools feed results back to AI
+        try {
+            $loopResult = $this->executeActionsWithLoop(
+                $message, $context, $conversationId, $conversationHistory,
+                $mode, $effectiveCaseId, $userId
+            );
+        } catch (\Exception $e) {
+            $this->log->error("SmartAssistant: Chat failed: " . $e->getMessage());
+            $loopResult = [
+                'responseText' => "⚠️ אירעה שגיאה בתקשורת עם המערכת. אנא נסה שוב בעוד מספר דקות.\n\nפרטי השגיאה: " . $e->getMessage(),
+                'executedActions' => [],
            ];
-
-            try {
-                $this->getConversationRepo()->storePendingActions($conversationId, $caseId ?? '', $userId, $remainingActions);
-            } catch (\Exception $e) {
-                $this->log->warning('SmartAssistant: Failed to persist actions: ' . $e->getMessage());
-                $this->saveConversationFile($conversationId, $caseId, $userId, $remainingActions);
-            }
        }

+        $responseText = $loopResult['responseText'];
+        $executedActions = $loopResult['executedActions'];
+
        // Persist response
        try {
-            $this->getConversationRepo()->appendMessage($conversationId, 'assistant', $responseText, $remainingActions);
+            $this->getConversationRepo()->appendMessage($conversationId, 'assistant', $responseText, $executedActions);
        } catch (\Exception $e) {
            $this->log->warning('SmartAssistant: Failed to persist response: ' . $e->getMessage());
        }
@@ -158,17 +161,160 @@ class SmartAssistantService
        if ($mode === 'case' && $caseId) {
            $this->createStreamNote(self::NOTE_TYPE_RESPONSE, $responseText, $caseId, [
                'conversationId' => $conversationId,
-                'actions' => $remainingActions,
+                'actions' => $executedActions,
            ]);
        }

        return [
            'conversationId' => $conversationId,
            'text' => $responseText,
-            'actions' => $remainingActions,
+            'actions' => [],
+            'executedActions' => $executedActions,
        ];
    }

+    private function executeActionsWithLoop(
+        string $message,
+        array $context,
+        string $conversationId,
+        array $conversationHistory,
+        string $mode,
+        ?string $effectiveCaseId,
+        string $userId
+    ): array {
+        $agenticEnabled = $this->getIntegrationSetting('agenticLoopEnabled', true);
+        $maxLoops = (int) $this->getIntegrationSetting('maxAgenticLoops', self::DEFAULT_MAX_AGENTIC_LOOPS);
+        $executor = $this->injectableFactory->create(ActionExecutor::class);
+
+        $loopCount = 0;
+        $allExecutedActions = [];
+        $currentHistory = $conversationHistory;
+        $finalResponseText = '';
+
+        while ($loopCount <= $maxLoops) {
+            // Call webhook (first call uses original message, subsequent calls use empty message)
+            $currentMessage = $loopCount === 0 ? $message : '';
+            $response = $this->callWebhook($currentMessage, $context, $conversationId, $currentHistory, $mode);
+
+            $actions = $response['actions'] ?? [];
+            $responseText = $response['text'] ?? '';
+
+            // If no actions, we're done
+            if (empty($actions)) {
+                $finalResponseText = $responseText;
+                break;
+            }
+
+            $agenticResults = [];
+            $inlineResults = [];
+
+            foreach ($actions as $action) {
+                $tool = $action['tool'] ?? '';
+                $actionCaseId = $effectiveCaseId;
+
+                if (!$actionCaseId && !empty($action['params']['caseId'])) {
+                    $actionCaseId = $action['params']['caseId'];
+                }
+
+                if (!$actionCaseId && in_array($tool, self::TOOLS_REQUIRING_CASE, true)) {
+                    $inlineResults[] = "⚠️ לא ניתן לבצע {$tool} — לא זוהה תיק. נסה מתוך מסך התיק.";
+                    continue;
+                }
+
+                try {
+                    $result = $executor->execute($tool, $action['params'] ?? [], $actionCaseId, $userId);
+
+                    $allExecutedActions[] = [
+                        'tool' => $tool,
+                        'status' => 'executed',
+                        'entityType' => $result['entityType'] ?? null,
+                        'entityId' => $result['entityId'] ?? null,
+                    ];
+
+                    if ($actionCaseId) {
+                        $this->createStreamNote(self::NOTE_TYPE_ACTION, $result['message'] ?? 'פעולה בוצעה', $actionCaseId, [
+                            'conversationId' => $conversationId,
+                            'status' => 'executed',
+                            'entityType' => $result['entityType'] ?? null,
+                            'entityId' => $result['entityId'] ?? null,
+                        ]);
+                    }
+
+                    // Separate agentic tools (need re-invocation) from inline tools
+                    if ($agenticEnabled && in_array($tool, self::AGENTIC_TOOLS, true)) {
+                        $agenticResults[] = [
+                            'tool' => $tool,
+                            'params' => $action['params'] ?? [],
+                            'result' => $result['message'] ?? '',
+                        ];
+                    } else {
+                        if (!empty($result['message'])) {
+                            $inlineResults[] = $result['message'];
+                        }
+                    }
+                } catch (\Exception $e) {
+                    $this->log->warning("SmartAssistant: Execution of {$tool} failed: " . $e->getMessage());
+                    $inlineResults[] = "שגיאה בביצוע {$tool}: " . $e->getMessage();
+                }
+            }
+
+            // If no agentic results, we're done — return response with inline results
+            if (empty($agenticResults)) {
+                $finalResponseText = $responseText;
+                if (!empty($inlineResults)) {
+                    $finalResponseText .= "\n\n" . implode("\n\n", $inlineResults);
+                }
+                break;
+            }
+
+            // Feed agentic results back to AI for next iteration
+            $this->log->debug("SmartAssistant: Agentic loop iteration " . ($loopCount + 1) . " — " . count($agenticResults) . " tool results to feed back");
+
+            // Add the AI response to history
+            $currentHistory[] = ['role' => 'assistant', 'content' => $responseText];
+
+            // Add each tool result to history
+            foreach ($agenticResults as $ar) {
+                $currentHistory[] = [
+                    'role' => 'tool_result',
+                    'toolName' => $ar['tool'],
+                    'content' => $ar['result'],
+                ];
+            }
+
+            // Also append any inline results
+            if (!empty($inlineResults)) {
+                $currentHistory[] = [
+                    'role' => 'tool_result',
+                    'toolName' => '_inline_actions',
+                    'content' => implode("\n\n", $inlineResults),
+                ];
+            }
+
+            $loopCount++;
+        }
+
+        // Safety: if we exhausted the loop, use the last response
+        if ($loopCount > $maxLoops && empty($finalResponseText)) {
+            $finalResponseText = $response['text'] ?? 'הגעתי למגבלת הסיבובים. אנא נסה שוב.';
+        }
+
+        return [
+            'responseText' => $finalResponseText,
+            'executedActions' => $allExecutedActions,
+        ];
+    }
+
+    private function getIntegrationSetting(string $key, $default = null)
+    {
+        $integration = $this->entityManager->getEntityById('Integration', 'SmartAssistant');
+        if ($integration && $integration->get('enabled')) {
+            $data = (array) ($integration->get('data') ?? []);
+            return $data[$key] ?? $default;
+        }
+        return $default;
+    }
+
    public function executeAction(string $conversationId, string $actionId, bool $approved): array
    {
        $conversation = $this->loadConversation($conversationId);
@@ -236,14 +382,27 @@ class SmartAssistantService
        }
    }

+    public function getStatus(): array
+    {
+        $webhookUrl = $this->getWebhookUrl();
+
+        return [
+            'enabled' => $webhookUrl !== null,
+            'webhookConfigured' => !empty($webhookUrl),
+        ];
+    }
+
    public function getSummary(): array
    {
        $alertCalc = $this->injectableFactory->create(AlertCalculator::class);
        $thresholds = $this->getThresholds();
+        $hearingDays = $thresholds['upcomingHearingDays'] ?? 7;

        return [
            'summary' => $alertCalc->getSummary(),
            'alerts' => $alertCalc->calculateAlerts($thresholds),
+            'openCases' => $alertCalc->getOpenCaseItems(),
+            'upcomingHearings' => $alertCalc->getUpcomingHearingItems($hearingDays),
        ];
    }

@@ -343,12 +502,19 @@ class SmartAssistantService
            throw new Error('SmartAssistant webhook URL is not configured. Go to Admin > Integrations > Smart Assistant.');
        }

+        $siteUrl = $this->config->get('siteUrl') ?? '';
+
        $payload = json_encode([
            'message' => $message,
            'context' => $context,
            'conversationId' => $conversationId,
            'conversationHistory' => $history,
            'mode' => $mode,
+            'systemInstructions' => $this->getSystemInstructions(),
+            'espocrm' => [
+                'url' => rtrim($siteUrl, '/'),
+                'apiKey' => $this->getEspocrmApiKey(),
+            ],
        ]);

        $headers = ['Content-Type: application/json', 'Accept: application/json'];
@@ -364,7 +530,7 @@ class SmartAssistantService
            CURLOPT_POSTFIELDS => $payload,
            CURLOPT_RETURNTRANSFER => true,
            CURLOPT_HTTPHEADER => $headers,
-            CURLOPT_TIMEOUT => 120,
+            CURLOPT_TIMEOUT => 600,
            CURLOPT_CONNECTTIMEOUT => 10,
        ]);

@@ -406,14 +572,11 @@ class SmartAssistantService

    private function getWebhookUrl(): ?string
    {
-        // Try SmartAssistant first, then fallback to old integrations
-        foreach (['SmartAssistant', 'CrmAssistant', 'OfficeAssistant'] as $name) {
-            $integration = $this->entityManager->getEntityById('Integration', $name);
-            if ($integration && $integration->get('enabled')) {
-                $data = $integration->get('data') ?? (object) [];
-                if (!empty($data->webhookUrl)) {
-                    return $data->webhookUrl;
-                }
+        $integration = $this->entityManager->getEntityById('Integration', 'SmartAssistant');
+        if ($integration && $integration->get('enabled')) {
+            $data = $integration->get('data') ?? (object) [];
+            if (!empty($data->webhookUrl)) {
+                return $data->webhookUrl;
            }
        }
        return null;
@@ -421,30 +584,58 @@ class SmartAssistantService

    private function getApiKey(): ?string
    {
-        foreach (['SmartAssistant', 'CrmAssistant', 'OfficeAssistant'] as $name) {
-            $integration = $this->entityManager->getEntityById('Integration', $name);
-            if ($integration && $integration->get('enabled')) {
-                $data = $integration->get('data') ?? (object) [];
-                if (!empty($data->apiKey)) {
-                    return $data->apiKey;
-                }
+        $integration = $this->entityManager->getEntityById('Integration', 'SmartAssistant');
+        if ($integration && $integration->get('enabled')) {
+            $data = $integration->get('data') ?? (object) [];
+            if (!empty($data->apiKey)) {
+                return $data->apiKey;
            }
        }
        return null;
    }

+    private function getEspocrmApiKey(): ?string
+    {
+        $integration = $this->entityManager->getEntityById('Integration', 'SmartAssistant');
+        if ($integration && $integration->get('enabled')) {
+            $data = $integration->get('data') ?? (object) [];
+            if (!empty($data->espocrmApiKey)) {
+                return $data->espocrmApiKey;
+            }
+        }
+        return null;
+    }
+
+    private function getSystemInstructions(): array
+    {
+        return [
+            'call_vs_meeting' => implode(' ', [
+                'כשהמשתמש מדווח ששוחח, דיבר, התקשר, או שוחחה עם לקוח/ה — השתמש בכלי create_call (לא create_meeting).',
+                'כשהמשתמש מדווח שנפגש, קבע פגישה, או תיאם מפגש — השתמש בכלי create_meeting.',
+                'שיחת טלפון = create_call. פגישה פיזית/זום = create_meeting.',
+            ]),
+            'open_questions' => implode(' ', [
+                'אם שאלת את המשתמש שאלה והוא לא ענה עליה בתגובה הבאה — חזור על השאלה בתחילת התשובה הבאה.',
+                'עקוב אחרי שאלות פתוחות ואל תוותר עליהן עד שהמשתמש עונה או אומר לך לוותר.',
+            ]),
+            'behavioral_rules' => implode(' ', [
+                'אם context.assistantRules מכיל כללים — יש ליישם אותם בכל שיחה.',
+                'כללים גלובליים תקפים תמיד. כללי "case" תקפים רק במצב תיק. כללי "office" תקפים רק במצב משרד.',
+                'אם המשתמש מבקש להגדיר כלל חדש (למשל "תמיד תעשה X כש-Y") — השתמש בכלי save_rule כדי לשמור אותו.',
+            ]),
+        ];
+    }
+
    private function getThresholds(): array
    {
-        foreach (['SmartAssistant', 'OfficeAssistant'] as $name) {
-            $integration = $this->entityManager->getEntityById('Integration', $name);
-            if ($integration && $integration->get('enabled')) {
-                $data = (array) ($integration->get('data') ?? []);
-                return [
-                    'inactivityWarningDays' => $data['inactivityWarningDays'] ?? 14,
-                    'inactivityCriticalDays' => $data['inactivityCriticalDays'] ?? 30,
-                    'upcomingHearingDays' => $data['upcomingHearingDays'] ?? 7,
-                ];
-            }
+        $integration = $this->entityManager->getEntityById('Integration', 'SmartAssistant');
+        if ($integration && $integration->get('enabled')) {
+            $data = (array) ($integration->get('data') ?? []);
+            return [
+                'inactivityWarningDays' => $data['inactivityWarningDays'] ?? 14,
+                'inactivityCriticalDays' => $data['inactivityCriticalDays'] ?? 30,
+                'upcomingHearingDays' => $data['upcomingHearingDays'] ?? 7,
+            ];
        }
        return [];
    }
@@ -0,0 +1,46 @@
+<?php
+
+namespace Espo\Modules\SmartAssistant\Services;
+
+use Espo\ORM\EntityManager;
+use Espo\Core\Utils\Log;
+
+/**
+ * Loads the active UserProfile row for a given user into Shira's context.
+ *
+ * Returns the markdown body that becomes the "=== ABOUT THIS USER ===" block
+ * in the system prompt. Returns "" when no profile exists; the Python prompt
+ * builder treats empty string as "skip this section".
+ */
+class UserProfileContextProvider
+{
+    private EntityManager $entityManager;
+    private Log $log;
+
+    public function __construct(EntityManager $entityManager, Log $log)
+    {
+        $this->entityManager = $entityManager;
+        $this->log = $log;
+    }
+
+    public function getProfileForUser(string $userId): string
+    {
+        if (!$userId) {
+            return '';
+        }
+
+        $entity = $this->entityManager->getRDBRepository('UserProfile')
+            ->where([
+                'userId' => $userId,
+                'isActive' => true,
+                'deleted' => false,
+            ])
+            ->findOne();
+
+        if (!$entity) {
+            return '';
+        }
+
+        return (string) ($entity->get('content') ?? '');
+    }
+}
@@ -1,13 +1,13 @@
 {
-    "name": "Smart Assistant",
+    "name": "SmartAssistant",
    "module": "SmartAssistant",
-    "description": "Unified AI Assistant for Legal CRM — floating chat with case memory, office alerts, and n8n integration",
+    "description": "Unified AI Assistant for Legal CRM — floating chat with case memory, office alerts, and AI Gateway integration",
    "author": "klear",
-    "version": "1.0.6",
+    "version": "2.10.2",
    "acceptableVersions": [
        ">=8.0.0"
    ],
-    "releaseDate": "2026-03-31",
+    "releaseDate": "2026-05-27",
    "php": [
        ">=8.1"
    ]
@@ -0,0 +1,77 @@
+<?php
+/**
+ * AfterInstall script for SmartAssistant extension 2.10.x.
+ *
+ * Idempotently seeds the AssistantPrompt entity with 7 default prompt
+ * sections (tool_rules, writing_style, legal_assistance, personality_case,
+ * personality_office, other_rules_case, other_rules_office). If a row with
+ * the same `key` already exists it is left alone — admin edits win.
+ *
+ * Class must be named `AfterInstall` with NO namespace — that's what the
+ * EspoCRM extension installer looks for in scripts/AfterInstall.php.
+ * See application/Espo/Core/Upgrades/ExtensionManager.php scriptNames map.
+ */
+
+use Espo\Core\Container;
+
+class AfterInstall
+{
+    public function run(Container $container, $params = null): void
+    {
+        $entityManager = $container->get('entityManager');
+        $log = $container->get('log');
+
+        // The JSON file lives inside the installed module resources at runtime.
+        $resourceFile = 'custom/Espo/Modules/SmartAssistant/Resources/data/default-prompts.json';
+
+        if (!is_file($resourceFile)) {
+            $log->warning("[SmartAssistant] AfterInstall: $resourceFile not found, skipping seed");
+            return;
+        }
+
+        $json = file_get_contents($resourceFile);
+        $defaults = json_decode($json, true);
+
+        if (!is_array($defaults)) {
+            $log->warning("[SmartAssistant] AfterInstall: invalid JSON in $resourceFile");
+            return;
+        }
+
+        $created = 0;
+        $skipped = 0;
+
+        foreach ($defaults as $row) {
+            $key = $row['key'] ?? null;
+            if (!$key) {
+                continue;
+            }
+
+            $existing = $entityManager->getRDBRepository('AssistantPrompt')
+                ->where(['key' => $key, 'deleted' => false])
+                ->findOne();
+
+            if ($existing) {
+                $skipped++;
+                continue;
+            }
+
+            $entity = $entityManager->getNewEntity('AssistantPrompt');
+            $entity->set([
+                'key' => $key,
+                'name' => $row['name'] ?? $key,
+                'description' => $row['description'] ?? null,
+                'mode' => $row['mode'] ?? 'both',
+                'displayOrder' => $row['displayOrder'] ?? 100,
+                'content' => $row['content'] ?? '',
+                'isActive' => true,
+            ]);
+            // skipAll bypasses beforeSave hooks that require a logged-in user
+            // service (installer runs without an HTTP session) and ACL checks
+            // (we're seeding firm-wide defaults; no user is implicated).
+            $entityManager->saveEntity($entity, ['skipAll' => true]);
+            $created++;
+        }
+
+        $log->info("[SmartAssistant] AfterInstall: seeded $created AssistantPrompt rows, $skipped already existed");
+    }
+}