Yuri Kuznetsov
385 lines
10 KiB
PHP
385 lines
10 KiB
PHP
<?php
|
|
/************************************************************************
|
|
* This file is part of EspoCRM.
|
|
*
|
|
* EspoCRM - Open Source CRM application.
|
|
* Copyright (C) 2014 Yuri Kuznetsov, Taras Machyshyn, Oleksiy Avramenko
|
|
* Website: http://www.espocrm.com
|
|
*
|
|
* EspoCRM is free software: you can redistribute it and/or modify
|
|
* it under the terms of the GNU General Public License as published by
|
|
* the Free Software Foundation, either version 3 of the License, or
|
|
* (at your option) any later version.
|
|
*
|
|
* EspoCRM is distributed in the hope that it will be useful,
|
|
* but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
* GNU General Public License for more details.
|
|
*
|
|
* You should have received a copy of the GNU General Public License
|
|
* along with EspoCRM. If not, see http://www.gnu.org/licenses/.
|
|
************************************************************************/
|
|
|
|
namespace Espo\Modules\Crm\Services;
|
|
|
|
use \Espo\ORM\Entity;
|
|
|
|
use \Espo\Core\Exceptions\Error;
|
|
use \Espo\Core\Exceptions\Forbidden;
|
|
|
|
class InboundEmail extends \Espo\Services\Record
|
|
{
|
|
protected $internalFields = array('password');
|
|
|
|
const PORTION_LIMIT = 20;
|
|
|
|
public function createEntity($data)
|
|
{
|
|
$entity = parent::createEntity($data);
|
|
return $entity;
|
|
}
|
|
|
|
public function getEntity($id = null)
|
|
{
|
|
$entity = parent::getEntity($id);
|
|
return $entity;
|
|
}
|
|
|
|
public function updateEntity($id, $data)
|
|
{
|
|
$entity = parent::updateEntity($id, $data);
|
|
return $entity;
|
|
}
|
|
|
|
public function findEntities($params)
|
|
{
|
|
$result = parent::findEntities($params);
|
|
|
|
return $result;
|
|
}
|
|
|
|
protected function init()
|
|
{
|
|
$this->dependencies[] = 'fileManager';
|
|
$this->dependencies[] = 'mailSender';
|
|
}
|
|
|
|
protected function getFileManager()
|
|
{
|
|
return $this->injections['fileManager'];
|
|
}
|
|
|
|
protected function getMailSender()
|
|
{
|
|
return $this->injections['mailSender'];
|
|
}
|
|
|
|
protected function findFolder($storage, $path)
|
|
{
|
|
$arr = explode('/', $path);
|
|
$pointer = $storage->getFolders();
|
|
foreach ($arr as $folderName) {
|
|
$pointer = $pointer->$folderName;
|
|
}
|
|
return $pointer;
|
|
}
|
|
|
|
public function getFolders($params)
|
|
{
|
|
$password = $params['password'];
|
|
|
|
if (!empty($params['id'])) {
|
|
$entity = $this->getEntityManager()->getEntity('InboundEmail', $params['id']);
|
|
if ($entity) {
|
|
$password = $entity->get('password');
|
|
}
|
|
}
|
|
|
|
$imapParams = array(
|
|
'host' => $params['host'],
|
|
'port' => $params['port'],
|
|
'user' => $params['username'],
|
|
'password' => $password,
|
|
);
|
|
|
|
if (!empty($params['ssl'])) {
|
|
$imapParams['ssl'] = 'SSL';
|
|
}
|
|
|
|
$foldersArr = array();
|
|
|
|
$storage = new \Zend\Mail\Storage\Imap($imapParams);
|
|
|
|
$folders = new \RecursiveIteratorIterator($storage->getFolders(), \RecursiveIteratorIterator::SELF_FIRST);
|
|
foreach ($folders as $name => $folder) {
|
|
$foldersArr[] = $folder->getGlobalName();
|
|
}
|
|
return $foldersArr;
|
|
}
|
|
|
|
public function fetchFromMailServer(Entity $inboundEmail)
|
|
{
|
|
if ($inboundEmail->get('status') != 'Active') {
|
|
throw new Error();
|
|
}
|
|
|
|
$importer = new \Espo\Core\Mail\Importer($this->getEntityManager());
|
|
|
|
$teamId = $inboundEmail->get('teamId');
|
|
$userId = $this->getUser()->id;
|
|
if ($inboundEmail->get('assignToUserId')) {
|
|
$userId = $inboundEmail->get('assignToUserId');
|
|
}
|
|
|
|
$imapParams = array(
|
|
'host' => $inboundEmail->get('host'),
|
|
'port' => $inboundEmail->get('port'),
|
|
'user' => $inboundEmail->get('username'),
|
|
'password' => $inboundEmail->get('password'),
|
|
);
|
|
|
|
if ($inboundEmail->get('ssl')) {
|
|
$imapParams['ssl'] = 'SSL';
|
|
}
|
|
|
|
$storage = new \Zend\Mail\Storage\Imap($imapParams);
|
|
|
|
$trash = null;
|
|
$trashFolder = $inboundEmail->get('trashFolder');
|
|
if (empty($trashFolder)) {
|
|
$trashFolder = 'INBOX.Trash';
|
|
}
|
|
try {
|
|
$trash = $this->findFolder($storage, $trashFolder);
|
|
} catch (\Exception $e) {
|
|
throw new Error("No trash folder '{$trashFolder}' found for Inbound Email {$id}");
|
|
}
|
|
|
|
$monitoredFolders = $inboundEmail->get('monitoredFolders');
|
|
if (empty($monitoredFolders)) {
|
|
$monitoredFolders = 'INBOX';
|
|
}
|
|
|
|
$monitoredFoldersArr = explode(',', $monitoredFolders);
|
|
foreach ($monitoredFoldersArr as $path) {
|
|
$toRemove = array();
|
|
$path = trim($path);
|
|
|
|
$folder = $this->findFolder($storage, $path);
|
|
$storage->selectFolder($folder);
|
|
|
|
$k = 0;
|
|
foreach ($storage as $number => $message) {
|
|
$email = $this->importMessage($message, $userId, array($teamId));
|
|
|
|
if ($email) {
|
|
if ($inboundEmail->get('createCase')) {
|
|
$this->createCase($inboundEmail, $email);
|
|
} else {
|
|
if ($inboundEmail->get('reply')) {
|
|
$user = $this->getEntityManager()->getEntity('User', $userId);
|
|
$this->autoReply($inboundEmail, $email, $user);
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($k == self::PORTION_LIMIT - 1) {
|
|
break;
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
if ($trash) {
|
|
while ($k) {
|
|
$storage->moveMessage(1, $trash);
|
|
$k--;
|
|
}
|
|
}
|
|
}
|
|
return true;
|
|
}
|
|
|
|
protected function createCase($inboundEmail, $email)
|
|
{
|
|
if (preg_match('/\[#([0-9]+)[^0-9]*\]/', $email->get('name'), $m)) {
|
|
$caseNumber = $m[1];
|
|
$case = $this->getEntityManager()->getRepository('Case')->where(array(
|
|
'number' => $caseNumber
|
|
))->findOne();
|
|
if ($case) {
|
|
$email->set('parentType', 'Case');
|
|
$email->set('parentId', $case->id);
|
|
$this->getEntityManager()->saveEntity($email);
|
|
$this->getServiceFactory()->create('Stream')->noteEmailReceived($case, $email);
|
|
}
|
|
} else {
|
|
$params = array(
|
|
'caseDistribution' => $inboundEmail->get('caseDistribution'),
|
|
'teamId' => $inboundEmail->get('teamId'),
|
|
'userId' => $inboundEmail->get('assignToUserId'),
|
|
);
|
|
$case = $this->emailToCase($email, $params);
|
|
$user = $this->getEntityManager()->getEntity('User', $case->get('assignedUserId'));
|
|
if ($inboundEmail->get('reply')) {
|
|
$this->autoReply($inboundEmail, $email, $case, $user);
|
|
}
|
|
}
|
|
}
|
|
|
|
protected function assignRoundRobin($case, $team)
|
|
{
|
|
$roundRobin = new \Espo\Modules\Crm\Business\CaseDistribution\RoundRobin($this->getEntityManager());
|
|
$user = $roundRobin->getUser($team);
|
|
if ($user) {
|
|
$case->set('assignedUserId', $user->id);
|
|
}
|
|
}
|
|
|
|
protected function assignLeastBusy($case, $team)
|
|
{
|
|
$leastBusy = new \Espo\Modules\Crm\Business\CaseDistribution\LeastBusy($this->getEntityManager());
|
|
$user = $leastBusy->getUser($team);
|
|
if ($user) {
|
|
$case->set('assignedUserId', $user->id);
|
|
}
|
|
}
|
|
|
|
protected function emailToCase(\Espo\Entities\Email $email, array $params = array())
|
|
{
|
|
$case = $this->getEntityManager()->getEntity('Case');
|
|
$case->populateDefaults();
|
|
$case->set('name', $email->get('name'));
|
|
|
|
$userId = $this->getUser()->id;
|
|
if (!empty($params['userId'])) {
|
|
$userId = $params['userId'];
|
|
}
|
|
$case->set('assignedUserId', $userId);
|
|
|
|
$teamId = false;
|
|
if (!empty($params['teamId'])) {
|
|
$teamId = $params['teamId'];
|
|
}
|
|
if ($teamId) {
|
|
$case->set('teamsIds', array($teamId));
|
|
}
|
|
|
|
$caseDistribution = 'Direct-Assignment';
|
|
if (!empty($params['caseDistribution'])) {
|
|
$caseDistribution = $params['caseDistribution'];
|
|
}
|
|
|
|
$case->set('status', 'Assigned');
|
|
|
|
switch ($caseDistribution) {
|
|
case 'Round-Robin':
|
|
if ($teamId) {
|
|
$team = $this->getEntityManager()->getEntity('Team', $teamId);
|
|
if ($team) {
|
|
$this->assignRoundRobin($case, $team);
|
|
}
|
|
}
|
|
break;
|
|
case 'Least-Busy':
|
|
if ($teamId) {
|
|
$team = $this->getEntityManager()->getEntity('Team', $teamId);
|
|
if ($team) {
|
|
$this->assignLeastBusy($case, $team);
|
|
}
|
|
}
|
|
break;
|
|
}
|
|
|
|
$email->set('assignedUserId', $case->get('assignedUserId'));
|
|
|
|
$contact = $this->getEntityManager()->getRepository('Contact')->where(array(
|
|
'EmailAddress.id' => $email->get('fromEmailAddressId')
|
|
))->findOne();
|
|
if ($contact) {
|
|
$case->set('contactId', $contact->id);
|
|
if ($contact->get('accountId')) {
|
|
$case->set('accountId', $contact->get('accountId'));
|
|
}
|
|
}
|
|
|
|
$this->getEntityManager()->saveEntity($case);
|
|
|
|
$email->set('parentType', 'Case');
|
|
$email->set('parentId', $case->id);
|
|
$this->getEntityManager()->saveEntity($email);
|
|
|
|
$case = $this->getEntityManager()->getEntity('Case', $case->id);
|
|
|
|
return $case;
|
|
}
|
|
|
|
protected function autoReply($inboundEmail, $email, $case = null, $user = null)
|
|
{
|
|
try {
|
|
$replyEmailTemplateId = $inboundEmail->get('replyEmailTemplateId');
|
|
if ($replyEmailTemplateId) {
|
|
$entityHash = array();
|
|
if ($case) {
|
|
$entityHash['Case'] = $case;
|
|
if ($case->get('contactId')) {
|
|
$contact = $this->getEntityManager()->getEntity('Contact', $case->get('contactId'));
|
|
}
|
|
}
|
|
if (empty($contact)) {
|
|
$contact = $this->getEntityManager()->getEntity('Contact');
|
|
$contact->set('name', $email->get('fromName'));
|
|
}
|
|
|
|
|
|
$entityHash['Person'] = $contact;
|
|
$entityHash['Contact'] = $contact;
|
|
|
|
if ($user) {
|
|
$entityHash['User'] = $user;
|
|
}
|
|
|
|
$emailTemplateService = $this->getServiceFactory()->create('EmailTemplate');
|
|
|
|
$replyData = $emailTemplateService->parse($replyEmailTemplateId, array('entityHash' => $entityHash), true);
|
|
|
|
$subject = $replyData['subject'];
|
|
if ($case) {
|
|
$subject = '[#' . $case->get('number'). '] ' . $subject;
|
|
}
|
|
|
|
$reply = $this->getEntityManager()->getEntity('Email');
|
|
$reply->set('to', $email->get('from'));
|
|
$reply->set('subject', $subject);
|
|
$reply->set('body', $replyData['body']);
|
|
$reply->set('isHtml', $replyData['isHtml']);
|
|
$reply->set('attachmentsIds', $replyData['attachmentsIds']);
|
|
|
|
$this->getEntityManager()->saveEntity($reply);
|
|
|
|
$sender = $this->getMailSender()->useGlobal();
|
|
$senderParams = array();
|
|
if ($inboundEmail->get('replyFromAddress')) {
|
|
$senderParams['fromAddress'] = $inboundEmail->get('replyFromAddress');
|
|
}
|
|
if ($inboundEmail->get('replyFromName')) {
|
|
$senderParams['fromName'] = $inboundEmail->get('replyFromName');
|
|
}
|
|
if ($inboundEmail->get('replyToAddress')) {
|
|
$senderParams['replyToAddress'] = $inboundEmail->get('replyToAddress');
|
|
}
|
|
$sender->send($reply, $senderParams);
|
|
|
|
foreach ($reply->get('attachments') as $attachment) {
|
|
$this->getEntityManager()->removeEntity($attachment);
|
|
}
|
|
|
|
$this->getEntityManager()->removeEntity($reply);
|
|
|
|
return true;
|
|
}
|
|
|
|
} catch (\Exception $e) {}
|
|
}
|
|
}
|
|
|